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Added 3 mins ago
LI
Manager of Payroll and Benefits (Global)
Loopio Inc.
Remote, Canada
- $110,000 to $140,000 CAD / year
- Full-time
- Remote
Loopio is seeking a global Manager of Payroll and Benefits to ensure the accurate and timely payment of our employees and the effective administration of our benefits programs across all of…
Added 17 mins ago
K
Bilingual Project Manager - CTO
Konecranes
Burlington, ON
- $96,000 to $109,000 CAD / year
- Full-time
You will report to the Senior Project Manager assigned in the region.
Added 17 mins ago
D
Senior Manager, BT Applications
Diligent
Vancouver, BC
- Full-time
The Senior Manager, BT Applications will lead multiple Business Systems and applications teams in delivering high-quality technology solutions for our internal stakeholders. In this role,…
Added 17 mins ago
MT
Office Manager & Executive Assistant
MineSense Technologies Ltd.
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
We are looking to add an experienced Office Manager and Executive Assistant to our G&A team in Vancouver, British Columbia. Reporting to the CEO, this role is responsible for ensuring the…
Added 32 mins ago
GT
Senior Electrical Engineer
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
…cutting edge underwater technology. You’ll engage in regular development and performance discussions with your manager, have access to an online learning platform, and benefit from…
Added 32 mins ago
GT
Intermediate Electrical Technologist
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
…cutting edge underwater technology. You’ll engage in regular development and performance discussions with your manager, have access to an online learning platform, and benefit from…
Added 32 mins ago
GT
Senior Software Developer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
As a Senior Software Developer, you will design and deliver high-quality, scalable solutions for the software applications that support and operate our integrated sonar products. You'll…
Added 32 mins ago
SC
Senior Manager, Merchandising and ERP Systems
Staples Canada
Richmond Hill, ON
- Full-time
Lead, coach, and develop a team including a Manager and Technical Product Owners.
Added 1 hour ago
PI
Project Technologist
Pinchin in Canada
Richmond, BC
- Full-time
Pinchin is seeking a Project Technologist to join our Environmental Due Diligence team in Burnaby. The role reports to the Operations Manager.
Added 1 hour ago
PI
Project Technologist
Pinchin in Canada
Mississauga, ON · Oshawa, ON · Toronto, ON
- Full-time
Be part of a team that values collaboration, accountability, and hands‑on technical work that supports responsible development and healthier communities.
Added 1 hour ago
E
Senior DevOps Specialist (Azure Cloud)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Role: The Senior DevOps Specialist (Azure Cloud) reports to the Manager, SaaS Operations and works closely with 3 other DevOps Specialists. The candidate helps design quality…
Added 1 hour ago
Practice Manager- Hôpital Vétérinaire Embrun Veterinary Hospital
VetStrategy / Daubigny
Embrun, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 1 hour ago
WU
Clinical Education Manager
Western University
London, ON
- Full-time
The Manager, Clinical Education is accountable for providing administrative leadership to the Clinical Education areas (years 3 and 4) of the UME program to ensure effective and efficient…
Added 1 hour ago
EP
Controller
Export Packers
Brampton, ON
- Full-time
…strong financial insight. The Controller partners closely with senior leadership and cross-functional teams to drive efficiency, implement process improvements, and uphold financial…
Added 1 hour ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER – Halton
BDC
ON · Halton
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 1 hour ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Continuous learning, mentoring, and professional development
Added 2 hours ago
OR
Business Analytics Manager
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking a Business Insights & Analytics Manager. This role lead’s the evolution of our analytics capabilities in the dynamic retail and direct sales industries. The…
Added 2 hours ago
S
Software Engineer Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
We seek a hands-on Engineering Manager to lead ContentIQ's development, quality, delivery, and operation. You'll mentor engineers while actively coding, making architectural decisions, and…
Added 2 hours ago
XI
Senior Engineering Manager
Xplore Inc.
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a team of software developers as we embark on a company-wide transformation. This is your chance to use…
Added 2 hours ago
S
Senior Business Analyst, Business Functions, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, IT Product and Enterprise Architecture, the Senior Business Analyst is responsible for supporting the development and implementation of the BC Health Workday…
Added 2 hours ago
PH
Manager, Clinical ServicesProgram Operations
Provincial Health Services Authority
Victoria, BC
- Full-time
The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise…
Added 3 hours ago
V
Senior Product Manager
Vero
Winnipeg, MB
- Full-time
Senior Product Manager required by an exciting, fast-growing technology business looking to scale its existing product portfolio and unlock new commercial opportunities.
Added 4 hours ago
AC
Chef Manager - Healthcare
Aramark Canada
AB · Edmonton, AB
- Full-time
Chef Manager | Long-Term Care | Edmonton, Alberta
Added 4 hours ago
NB
Manager, Supply Chain Finance - Portfolio Management
National Bank of Canada
Montreal, QC
- Full-time
Development, Credit Risk Management, Legal, Operations and Special Accounts.
Added 5 hours ago
LE
Key Account Manager, IT Retail
LG Electronics
Toronto, ON
- Full-time
▪ Keeping senior management abreast of all areas of development

Provincial Health Services Authority

Manager, Clinical ServicesProgram Operations

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting. The Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area. The Manager provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation. Creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.

Duties/Accountabilities

Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.
Demonstrated understanding and experience of quality assurance process, operational planning and program development.
Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
Demonstrated ability to effectively and efficiently manage human and fiscal resources.
Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

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More about this job

Responsibilities

Leads clinical program operations, including staffing, workforce planning, budgets, resource allocation, and implementation of strategic and operational plans. Promotes safe, patient-centered, evidence-based care through quality improvement, risk management, staff development, and collaboration with medical and professional practice leaders.

Requirements

Requires a bachelor’s degree in nursing or a related healthcare field, at least 7–10 years of recent clinical experience, and at least two years in a managerial or leadership role; a master’s degree is preferred. Candidates must hold current BCCNM registration or membership in an appropriate professional association and demonstrate strong leadership, operations management, communication, and human and fiscal resource management skills.

Skills

Healthcare Leadership
Staff Supervision
Workforce Planning
Budget Management
Resource Management
Operational Planning
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Performance Management
Risk Management
Accreditation Compliance
Labor Relations
Interprofessional Collaboration
Conflict Resolution

Visa sponsorship

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Keywords

Clinical Services
Program Operations
Clinical Operations
Patient Safety
Employee Safety
Multidisciplinary Healthcare Teams
Strategic Planning
Operational Planning
Workforce Planning
Budget Development
Resource Allocation
Contract Management
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Quality Indicators
Care Pathways
Accreditation Standards
Risk Management
Incident Reporting
Performance Management
Recruitment
Labor Relations
Staff Education
Research
BCCNM Registration
Computerized Patient Care Information Systems

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