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Added 14 mins ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion
Added 14 mins ago
KT
Analyste principal(e) en Approvisionnement / Senior Analyst Procurement
Knight Therapeutics Canada
Montreal, QC
- Full-time
We are seeking a Senior Analyst Procurement to join our Supply Chain team. Reporting to the Manager Procurement, this individual will be responsible for planning, procurement, and inventory…
Added 14 mins ago
GM
Engineering Manager - Major Mining Projects
G Mining Services / G Services Miniers
Brossard, QC
- Full-time
Reporting directly to the Senior Engineer Director, the incumbent will serve as Engineering Manager for major mining projects, with the primary responsibility of managing studies and…
Added 14 mins ago
MM
Senior Project Manager | Vancouver
Morgan McKinley
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We are recruiting for an experienced Senior Project Manager to join a well-established and growing construction company specializing in complex demolition and heavy civil projects across…
Added 14 mins ago
TC
Senior Project Manager
TechNeptune Consulting Inc.
Toronto, ON · North York, ON
- Contract
Strong project management fundamentals: planning, delivery, risk/issue management, problem solving, organization
Added 28 mins ago
PI
Project Technologist
Pinchin in Canada
Mississauga, ON · Oshawa, ON · Toronto, ON
- Full-time
…compliance. This role works closely with Project Managers and senior technical staff to deliver Phase I and Phase II Environmental Site Assessments (ESAs), Excess Soil planning documents,…
Added 28 mins ago
MS
Senior Mission Design Authority
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We’re on the hunt for a Senior Mission Design Authority on our Satellite systems team at our Montreal office.
Added 44 mins ago
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EHS Specialist (Burnaby, BC – Hybrid)
LifeLabs
Burnaby, BC
- $68,126 to $86,861 CAD / year
Develop risk assessments for analyzers and other lab equipment
Added 44 mins ago
Practice Manager- Hôpital Vétérinaire Embrun Veterinary Hospital
VetStrategy / Daubigny
Embrun, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 44 mins ago
Senior Engineering Designer
Trench Group GmbH
Toronto, ON
Reporting to the Engineering Manager, the Senior Air Core Reactor Designer is a technical expert responsible for the design of Air-Core Coil products (air core reactors), covering…
Added 59 mins ago
WU
Clinical Education Manager
Western University
London, ON
- Full-time
The Manager, Clinical Education is accountable for providing administrative leadership to the Clinical Education areas (years 3 and 4) of the UME program to ensure effective and efficient…
Added 59 mins ago
LS
General Manager
Lock Search Group
ON · Ontario, Canada
- Full-time
…organization is seeking a strategic, results-oriented General Manager to lead its manufacturing business unit and strengthen its overall commercial and operational…
Added 59 mins ago
EP
Controller
Export Packers
Brampton, ON
- Full-time
…strong financial insight. The Controller partners closely with senior leadership and cross-functional teams to drive efficiency, implement process improvements, and uphold financial…
Added 59 mins ago
BG
Sr. Business Unit Accountant
Boyd Group Services
Winnipeg, MB
- Full-time
The Senior Business Unit Accounting Analyst provides technical guidance and workflow support to the Business Unit Accounting staff in collaboration with the Manager, Business Unit…
Added 59 mins ago
Sales Manager, Canadian Armed Forces (CAF)
Octasic
Montreal, QC
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 59 mins ago
CB
Procurement Manager
Cerelia Bakery Canada LP
Mississauga, ON
- $115,000 to $125,000 CAD / year
- Full-time
The Procurement Manager is responsible for managing procurement and purchasing activities across raw materials, ingredients, packaging, energy, and services to meet business requirements…
Added 1 hour ago
EB
Process Manager
Electra Battery Materials Corporation
Temiskaming Shores, ON
- Full-time
Below is a list of primary duties and responsibilities for the Process Manager position at the Cobalt Refinery:
Added 1 hour ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 1 hour ago
CI
Manager, Finance
Canadian Institute for Safety, Wellness, and Performance (CISWP)
Cambridge, ON
- $115,000 to $130,000 CAD / year
- Full-time
The Manager, Finance is responsible for leading the Institute's financial operations while providing strategic financial guidance to support organizational sustainability, growth, and…
Added 1 hour ago
XI
Senior Engineering Manager
Xplore Inc.
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a team of software developers as we embark on a company-wide transformation. This is your chance to use…
Added 1 hour ago
M
Senior Manager, Project Delivery - Track
Metrolinx
Toronto, ON
- Full-time
Our Track team with our CPG – GO/UP division is looking for a Senior Manager, Project Delivery to join the team! You will provide leadership and direction for the design, development, and…
Added 2 hours ago
S
Senior Business Analyst, Business Functions, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, IT Product and Enterprise Architecture, the Senior Business Analyst is responsible for supporting the development and implementation of the BC Health Workday…
Added 2 hours ago
TS
Regional Manager
TalentSphere Staffing Solutions
Saskatoon, SK
- Full-time
Reporting to the senior leadership team, the Regional Manager will provide strategic leadership across property operations, financial performance, resident satisfaction, capital planning,…
Added 2 hours ago
WB
Assistant Manager: Ski Patrol - Hourly
Whistler Blackcomb
Whistler, BC
- Temporary
The Assistant Manager for Ski Patrol is a managerial position tasked with being responsible for leading multiple patrollers for the day-to-day operations on the mountain. This role will…
Added 2 hours ago
PH
Manager, Clinical ServicesProgram Operations
Provincial Health Services Authority
Victoria, BC
- Full-time
The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise…

Provincial Health Services Authority

Manager, Clinical ServicesProgram Operations

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting. The Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area. The Manager provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation. Creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.

Duties/Accountabilities

Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.
Demonstrated understanding and experience of quality assurance process, operational planning and program development.
Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
Demonstrated ability to effectively and efficiently manage human and fiscal resources.
Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

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More about this job

Responsibilities

Leads clinical program operations, including staffing, workforce planning, budgets, resource allocation, and implementation of strategic and operational plans. Promotes safe, patient-centered, evidence-based care through quality improvement, risk management, staff development, and collaboration with medical and professional practice leaders.

Requirements

Requires a bachelor’s degree in nursing or a related healthcare field, at least 7–10 years of recent clinical experience, and at least two years in a managerial or leadership role; a master’s degree is preferred. Candidates must hold current BCCNM registration or membership in an appropriate professional association and demonstrate strong leadership, operations management, communication, and human and fiscal resource management skills.

Skills

Healthcare Leadership
Staff Supervision
Workforce Planning
Budget Management
Resource Management
Operational Planning
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Performance Management
Risk Management
Accreditation Compliance
Labor Relations
Interprofessional Collaboration
Conflict Resolution

Visa sponsorship

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Keywords

Clinical Services
Program Operations
Clinical Operations
Patient Safety
Employee Safety
Multidisciplinary Healthcare Teams
Strategic Planning
Operational Planning
Workforce Planning
Budget Development
Resource Allocation
Contract Management
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Quality Indicators
Care Pathways
Accreditation Standards
Risk Management
Incident Reporting
Performance Management
Recruitment
Labor Relations
Staff Education
Research
BCCNM Registration
Computerized Patient Care Information Systems

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