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Added 10 mins ago
B
Gestionnaire des opérations | Operations Manager
Bloom
Montreal, QC
- Full-time
…automatisations internes pour la messagerie d'équipe, les outils d'intégration, les plateformes d'analyse de réunions et les processus d'intégration des…
Added 10 mins ago
Product Manager
PCMI
Canada
This leadership role helps drive platform vision and execution under the strategic direction of the Chief Product Officer. A critical leader to the growth of the company, the Product…
Added 10 mins ago
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Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
…transform requirements into features, managing development teams and processes, and conducting software testing and maintenance. Specific project areas of focus includes translating user…
Added 25 mins ago
B
SOFTWARE ENGINEERING SPECIALIST - Technical Leader
BDC
Montreal, QC
- Full-time
…integral part of the application solutions development team and plays a central role. The Technical Leader must participate in the entire development cycle, beginning with discovery,…
Added 25 mins ago
JC
Manufacturing Operations Manager
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
You will be responsible for the strategic direction, leadership, and overall administration of plant operations overseeing staffing and production while effectively and efficiently…
Added 25 mins ago
J(
Digital Workplace Administrator
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
Johnson Service Group (JSG) is currently looking for a Digital Workplace Administrator with experience in Microsoft Entra ID, Microsoft 365 administration, identity and access management,…
Added 55 mins ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Therapy Services, the Recreation Therapist will function as a member of an interdisciplinary health care team. The recreation therapist meets the assessed needs…
Added 55 mins ago
WU
Associate Director, Identity and Access Management
Western University
London, ON
- Full-time
The Associate Director, Identity and Access Management (IAM) is accountable for the strategic direction, modernization, and operational effectiveness of Western University's enterprise IAM…
Added 55 mins ago
D
Senior Manager, BT Applications
Diligent
Vancouver, BC
- Full-time
The Senior Manager, BT Applications will lead multiple Business Systems and applications teams in delivering high-quality technology solutions for our internal stakeholders. In this role,…
Added 56 mins ago
CD
Indigenous Outreach Specialist
CMHA Durham
Oshawa, ON
- Full-time
Report client safety incidents and suggested improvements to manager or delegate.
Added 56 mins ago
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Project Manager
VitalHub
Toronto, ON
- Full-time
Vitalhub Corp. and its subsidiaries provide technology to health and human service providers including hospitals, regional health authorities, mental health, long-term care, home health,…
Added 1 hour ago
T
Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
Our architects develop and maintain solution and application architecture, infrastructure environment architecture, technical integration architecture, data strategies and models, security…
Added 1 hour ago
T
Full Stack Architect
TD
London, ON · Toronto, ON
- Full-time
TD IT Architecture covers TD's overall technology strategy, direction, standards for designing and/or developing an architecture framework including technology architecture strategy,…
Added 1 hour ago
NF
Mental Health Counsellor - NH Scarborough
Nisa Foundation
Canada
- Full-time
Work with the resident ant their caseworker to support the housing process and integration into the community.
Added 1 hour ago
M
Full-Stack Software Engineer - React
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Build automated tests and test harnesses that support reliable releases and continuous integration.
Added 2 hours ago
EP
Controller
Export Packers
Brampton, ON
- Full-time
…built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees'…
Added 2 hours ago
B
Manager business enablement
BMO
Montreal, QC
- Full-time
Manages and resolves sales and pricing escalations and customer service issues, escalates as required.
Added 2 hours ago
Sales Manager, Canadian Armed Forces (CAF)
Octasic
Montreal, QC
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 2 hours ago
C
Project Manager - Survey / GIS - Anywhere in Canada
Cansel
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
We are seeking a Project Manager (10+ years of experience) with a strong foundation in both GIS and surveying to support the delivery of complex geospatial and infrastructure projects…
Added 2 hours ago
AS
AWS Cloud Architect
Ardent SoftSol Inc.
Mississauga, ON
- $50 to $55 CAD / hour
- Contract
10+ Years of IT Experience with 5+ years in AWS Cloud Architecture and 5+ years in API Design, Integration, and Microservices Architecture.
Added 2 hours ago
JG
AWS / API lead and Architect
J&M Group
Mississauga, ON
- Contract
We are seeking a highly skilled AWS API Lead Architect to lead the architecture, design, governance, and implementation of enterprise API and cloud-native solutions. The ideal candidate…
Added 2 hours ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 2 hours ago
KP
Community Association Manager - New Project Development
Keystone Pacific Property Management
ON · Ontario, Canada
- Full-time
Partners with the association Developer Client, Board of Directors, and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Acts…
Added 2 hours ago
S
Software Engineer Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
We seek a hands-on Engineering Manager to lead ContentIQ's development, quality, delivery, and operation. You'll mentor engineers while actively coding, making architectural decisions, and…
Added 2 hours ago
XI
Senior Engineering Manager
Xplore Inc.
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a team of software developers as we embark on a company-wide transformation. This is your chance to use…

Provincial Health Services Authority

Manager, Clinical ServicesProgram Operations

Victoria, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting. The Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area. The Manager provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation. Creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.

Duties/Accountabilities

Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.
Demonstrated understanding and experience of quality assurance process, operational planning and program development.
Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
Demonstrated ability to effectively and efficiently manage human and fiscal resources.
Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

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More about this job

Responsibilities

Leads clinical program operations, including staffing, workforce planning, budgets, resource allocation, and implementation of strategic and operational plans. Promotes safe, patient-centered, evidence-based care through quality improvement, risk management, staff development, and collaboration with medical and professional practice leaders.

Requirements

Requires a bachelor’s degree in nursing or a related healthcare field, at least 7–10 years of recent clinical experience, and at least two years in a managerial or leadership role; a master’s degree is preferred. Candidates must hold current BCCNM registration or membership in an appropriate professional association and demonstrate strong leadership, operations management, communication, and human and fiscal resource management skills.

Skills

Healthcare Leadership
Staff Supervision
Workforce Planning
Budget Management
Resource Management
Operational Planning
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Performance Management
Risk Management
Accreditation Compliance
Labor Relations
Interprofessional Collaboration
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Clinical Services
Program Operations
Clinical Operations
Patient Safety
Employee Safety
Multidisciplinary Healthcare Teams
Strategic Planning
Operational Planning
Workforce Planning
Budget Development
Resource Allocation
Contract Management
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Quality Indicators
Care Pathways
Accreditation Standards
Risk Management
Incident Reporting
Performance Management
Recruitment
Labor Relations
Staff Education
Research
BCCNM Registration
Computerized Patient Care Information Systems

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