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Added 14 mins ago
SO
Cyber Security Architect
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead security architecture for large, multi-client systems, covering all stages from conceptual to design, and handles integration of commercial and cross-functional systems.
Added 14 mins ago
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Vice President of Technology and Data
Equiton
Burlington, ON
- Full-time
Lead the modernization and integration of Equiton’s enterprise systems, including the transition to HubSpot CRM and the selection and implementation of accounting, property management and…
Added 28 mins ago
WU
Clinical Education Manager
Western University
London, ON
- Full-time
…to ensure effective and efficient operations. The role will lead and direct the work of others, ensure appropriate resources and controls are in place to manage risks and assist in…
Added 28 mins ago
Program Manager
Long View Systems
Calgary, AB
…you can drive business outcomes, influence stakeholders, and lead high-performing…
Added 28 mins ago
Sales Manager, Canadian Armed Forces (CAF)
Octasic
Montreal, QC
…qualifying, shaping, capturing, and closing product, development, and integration opportunities in electronic warfare (EW), signals intelligence (SIGINT), cyber, and cyber and…
Added 43 mins ago
AS
AWS Cloud Architect
Ardent SoftSol Inc.
Mississauga, ON
- $50 to $55 CAD / hour
- Contract
We are seeking a highly skilled AWS API Lead Architect to lead the architecture, design, governance, and implementation of enterprise API and cloud-native solutions. The ideal candidate…
Added 43 mins ago
JG
AWS / API lead and Architect
J&M Group
Mississauga, ON
- Contract
We are seeking a highly skilled AWS API Lead Architect to lead the architecture, design, governance, and implementation of enterprise API and cloud-native solutions. The ideal candidate…
Added 43 mins ago
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Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
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- Full-time
Make a tangible impact, from concept to field deployment. Contribute at every stage, from research and innovation to integration and the deployment of real-world solutions.
Added 43 mins ago
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Lead Applied AI Scientist - Deep/Reasoning Agents (Healthcare life science/Medical Device)
CoreTek Labs
Mississauga, ON
- Contract
Role: Lead Applied AI Scientist - Deep/Reasoning Agents (Healthcare life science/Medical Device)
Added 43 mins ago
GI
Civil Project Engineer, Roads + Highways
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Toronto, ON
- Full-time
…we enhance conventional designs with smarter, more resilient systems. We provide people with better mobility. We steward precious resources by finding more sustainable…
Added 43 mins ago
Sr Staff. Software Engineer
Kaseya Careers
Toronto, ON
We’re hiring a Senior / Staff Backend Engineer to lead the design and delivery of SaaS products powered by data, machine learning, and AI. This is a hands-on role focused on building…
Added 1 hour ago
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Software Engineer Manager
symplistic.ai
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- $150,000 CAD / year
- Full-time
…AI, enterprise products, and consulting, building intelligent systems for real-world business…
Added 1 hour ago
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Senior Engineering Manager
Xplore Inc.
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a team of software developers as we embark on a company-wide transformation. This is your chance to use…
Added 1 hour ago
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Agentic Engineering Architect
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Added 1 hour ago
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- Full-time
…new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll…
Added 1 hour ago
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Sr Software Engineering Lead/ Architect
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Toronto, ON · North York, ON
- Full-time
Our client is seeking an experienced Software Engineering Manager to lead a team of software developers within a highly regulated, technology-driven environment. This is a hands-on…
Added 1 hour ago
PH
Manager, Clinical ServicesProgram Operations
Provincial Health Services Authority
Victoria, BC
- Full-time
…program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team…
Added 1 hour ago
PH
Client Care Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
…cultural and language barriers, ethical dilemmas, coordination and integration of…
Added 1 hour ago
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Data Scientist
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Added 1 hour ago
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Advanced knowledge of trade disciplines and the integration of Mechanical and Electrical systems.
Added 2 hours ago
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- Full-time
…breathe detail. Organization is your middle name, and no one can lead a meeting as effectively as you. We are seeking aptitude and passion to learn, grow, and…
Added 2 hours ago
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- Full-time
The Machine Learning and Quantum Information Systems Specialist will play a key role in advancing TRIUMF’s research programs by applying cutting-edge methods and technologies in Machine…
Added 2 hours ago
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Added 2 hours ago
VIE - Procurement Deputy
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…high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the…
Added 3 hours ago
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Project Manager| Temporary Full-Time|2085 Hurontario -CVH Dpt IS PMO
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ON · ON, Canada
- Full-time
The ability to lead project teams and foster relationships and communications amongst team members internally and externally

Provincial Health Services Authority

Manager, Clinical ServicesProgram Operations

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting. The Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area. The Manager provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation. Creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.

Duties/Accountabilities

Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.
Demonstrated understanding and experience of quality assurance process, operational planning and program development.
Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
Demonstrated ability to effectively and efficiently manage human and fiscal resources.
Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

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More about this job

Responsibilities

Leads clinical program operations, including staffing, workforce planning, budgets, resource allocation, and implementation of strategic and operational plans. Promotes safe, patient-centered, evidence-based care through quality improvement, risk management, staff development, and collaboration with medical and professional practice leaders.

Requirements

Requires a bachelor’s degree in nursing or a related healthcare field, at least 7–10 years of recent clinical experience, and at least two years in a managerial or leadership role; a master’s degree is preferred. Candidates must hold current BCCNM registration or membership in an appropriate professional association and demonstrate strong leadership, operations management, communication, and human and fiscal resource management skills.

Skills

Healthcare Leadership
Staff Supervision
Workforce Planning
Budget Management
Resource Management
Operational Planning
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Performance Management
Risk Management
Accreditation Compliance
Labor Relations
Interprofessional Collaboration
Conflict Resolution

Visa sponsorship

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Keywords

Clinical Services
Program Operations
Clinical Operations
Patient Safety
Employee Safety
Multidisciplinary Healthcare Teams
Strategic Planning
Operational Planning
Workforce Planning
Budget Development
Resource Allocation
Contract Management
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Quality Indicators
Care Pathways
Accreditation Standards
Risk Management
Incident Reporting
Performance Management
Recruitment
Labor Relations
Staff Education
Research
BCCNM Registration
Computerized Patient Care Information Systems

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