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Added 9 mins ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 9 mins ago
M(
Account Executive
MSL (Global)
Toronto, ON
- $55,000 to $58,000 CAD / year
- Full-time
…storytellers, and creators to help brands and leaders earn attention, trust, and relevance in a public environment shaped by platforms, algorithms, and generative AI. Our work is grounded…
Added 9 mins ago
FH
Medical Director - Urgent and Primary Care Centre - Fraser North
Fraser Health Authority
Surrey, BC
- Part-time
…centre of clinical system design. As a consensus builder, you lead by example and understand how to address site needs within the broader context of the health delivery system and multiple…
Added 9 mins ago
EI
Logistics Coordinator
EMS-Tech Inc
Belleville, ON
- Full-time
…You’ll provide accurate information on pricing, orders, and lead times while keeping internal teams and customers aligned every step of the way. If you’re highly organized, thrive in a…
Added 9 mins ago
LC
Grocery Department Manager Full Time Night
Loblaw Companies Limited
Lloydminster, AB
- Full-time
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our commitment to…
Added 24 mins ago
MM
Global Health Advisory Consultant
Marsh McLennan
Montreal, QC
- Full-time
· Lead complex, large-scale consulting engagements for multinational clients, acting as a trusted advisor and guiding project teams to deliver high-quality outcomes.
Added 24 mins ago
A
Project Lead - DNNP
AtkinsRéalis
Oshawa, ON
- Full-time
…the end of this decade. We are looking for a talented Project Lead with extensive new build and project management experience to join our growing team and to be part of this exciting…
Added 24 mins ago
BC
Accounts Payable Supervisor
Bird Construction
St. John's, NL
- Full-time
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Added 39 mins ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Added 39 mins ago
J
Enterprise Account Executive
JAGGAER
Canada
- Full-time
As an Enterprise Account Executive (AE) at JAGGAER, you will lead strategic growth within an assigned territory. You’ll architect account strategies, build trusted C-suite relationships,…
Added 39 mins ago
C
Pre-Sales D365 / ERP Solutions Architect
Centrilogic
Canada
- Full-time
…natural problem solver, and someone who brings credibility and trust into every client…
Added 39 mins ago
S
Salesperson
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Moncton, NB
- Full-time
Engage homeowners in their living rooms or kitchens, build trust, and present solutions that transform their bathrooms.
Added 39 mins ago
W
Quality, Health, Safety and Environmental Manager
Webuild
Toronto, ON
- $120,000 to $160,000 CAD / year
- Full-time
At Webuild, our DNA is rooted in Excellence, Integrity, Respect, Trust, and Sustainable Innovation. Guided by these values, our mission is to protect the planet, care for our people,…
Added 39 mins ago
S
Enterprise Architect – AI, Data & Cloud
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Mississauga, ON
- $180,000 to $200,000 CAD / year
- Full-time
…an advisory leader. They will shape enterprise architecture, lead critical design decisions, review architecture-critical implementations, mentor architects and engineers, evaluate emerging…
Added 39 mins ago
MI
Senior Revenue Growth Manager
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Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 54 mins ago
Account Manager, Client Relations
CMHC - SCHL
Toronto, ON
…people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their…
Added 54 mins ago
Senior Manager, Critical Infrastructure Operations
Amazon
Airdrie, AB · Vancouver, BC · Victoria, BC · Toronto, ON
In this high-impact leadership role, you will lead an operations organization made up of managers and facility managers responsible for mission-critical infrastructure. You will inspire…
Added 1 hour ago
CO
Manager, Hospital to Home and Clinical Programs
Circle of Care, Sinai Health
Toronto, ON
- Full-time
Actively develop and foster trust-based, collaborative partnerships with external key organizations, including OHAH, funders, and hospitals.
Added 1 hour ago
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- Full-time
…a hands-on Branch Manager to oversee day-to-day operations, lead a team, and drive operational efficiency while maintaining high standards of service, accuracy, and…
Added 1 hour ago
L
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- $68,126 to $86,861 CAD / year
…provide high quality testing and results that Canadians can…
Added 1 hour ago
Manager, Hospital to Home and Clinical Programs
Circle of Care, Sinai Health
Toronto, ON
Actively develop and foster trust-based, collaborative partnerships with external key organizations, including OHAH, funders, and hospitals.
Added 1 hour ago
MF
Staff Software Engineer
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Added 1 hour ago
Program Manager
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…you can drive business outcomes, influence stakeholders, and lead high-performing…
Added 1 hour ago
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Associate Investment Advisor
CIBC
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- Full-time
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Added 1 hour ago
MM
Interim Branch Manager (12 month contract)
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- Temporary
Interim Branch Manager lead the day-to-day success of a Money Mart branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone…

Provincial Health Services Authority

Manager, Clinical ServicesProgram Operations

Victoria, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Summary

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient/client and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting. The Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans. The Manager is responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the designated service/program area. The Manager provides leadership and promotes the philosophy and goals of the organization by guiding the development and implementation of policies; applying and evaluating standards, policies, practices, and procedures to the assigned areas; empowering team thinking and innovation. Creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centred care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.

Duties/Accountabilities

Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
Leads, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).
Provides leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
Implements effective performance management processes in an interdisciplinary team environment. Ensures probationary and annual reviews are completed for program staff; investigates work and staff issues, and where necessary initiates disciplinary action up to and including termination. Participates in labour relations, including the grievance process. Monitors requests for overtime, vacation, leaves of absences, and sick time.
In consultation with Risk Management provides leadership in investigating and reporting serious patient incidents. Reviews and follows-up incident reports (both patient/family and staff) by sharing outcomes and subsequent practice changes to program staff.
Contributes to the identification, planning and evaluation of educational sessions for interprofessional staff. Facilitates the development and implementation of orientation programs for new staff.
Creates an environment that encourages participation in research, evidence-based practice, fosters personal growth and supports opportunities for learning and teaching for students and staff.

Qualifications

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
Strong skills in operations management.
Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
Self-directed and highly motivated.
Demonstrated ability to lead teams and to promote teamwork.
Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
Proven ability to negotiate and mediate resolutions to complex situations.
Demonstrated understanding and experience of quality assurance process, operational planning and program development.
Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes.
Demonstrated ability to effectively and efficiently manage human and fiscal resources.
Ability to prioritize and manage multiple tasks and projects.
Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.

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More about this job

Responsibilities

Leads clinical program operations, including staffing, workforce planning, budgets, resource allocation, and implementation of strategic and operational plans. Promotes safe, patient-centered, evidence-based care through quality improvement, risk management, staff development, and collaboration with medical and professional practice leaders.

Requirements

Requires a bachelor’s degree in nursing or a related healthcare field, at least 7–10 years of recent clinical experience, and at least two years in a managerial or leadership role; a master’s degree is preferred. Candidates must hold current BCCNM registration or membership in an appropriate professional association and demonstrate strong leadership, operations management, communication, and human and fiscal resource management skills.

Skills

Healthcare Leadership
Staff Supervision
Workforce Planning
Budget Management
Resource Management
Operational Planning
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Performance Management
Risk Management
Accreditation Compliance
Labor Relations
Interprofessional Collaboration
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Clinical Services
Program Operations
Clinical Operations
Patient Safety
Employee Safety
Multidisciplinary Healthcare Teams
Strategic Planning
Operational Planning
Workforce Planning
Budget Development
Resource Allocation
Contract Management
Quality Improvement
Evidence-Based Practice
Patient-Centered Care
Quality Indicators
Care Pathways
Accreditation Standards
Risk Management
Incident Reporting
Performance Management
Recruitment
Labor Relations
Staff Education
Research
BCCNM Registration
Computerized Patient Care Information Systems

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