Manager, Technology Services IMITS
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Job Summary
In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely execution of service requests and incident resolution relating to the portfolio’s services and technologies. Ensures consistency of services and solutions with healthcare strategy and efforts in order to maximize alignment.
Duties/Accountabilities
In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely execution of service requests and incident resolution relating to the portfolio’s services and technologies. Ensures consistency of services and solutions with healthcare strategy and efforts in order to maximize alignment.
Duties/Accountabilities
- Provides leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with IMITS Technology Services goals and operating plans. Conducts an analysis of the current situation and the future requirements of the portfolio, sets specific goals and objectives aligned to the overall strategic direction of Technology Services, and determines priorities for planning and implementing strategies in collaboration with the Technology Services Leadership, key partners and stakeholders.
- Provides leadership and guidance to assigned staff using effective management techniques (for example, coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function. Fosters a positive working environment including seeking opportunities to reward and recognize team and individual contributions, listening to the team’s concerns and enabling decision-making at the front line.
- Evaluates individual and team performance in collaboration with appropriate stakeholders and peer staff ensuring probationary and annual reviews are completed for assigned staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
- Prepares and manages the annual operating budget for designated services, monitors variances and develops and executes corrective actions.
- Develops and continuously improves existing and new technology service processes and methods.
- Develops effective partnerships with stakeholders including healthcare service providers, vendors and outside contractors aligned with established service level agreements (SLAs).
- Actively manages to optimize resource utilization and service quality. Develops and uses metrics and key performance indicators (KPIs) to identify performance issues or other variances, develops and implements strategies to address and to improve performance.
- Engages other teams across PHSA and partners in order to provide seamless customer service, challenging the status quo.
- Establishes the disciplines and processes required to manage all aspects of a device management shared service in order to minimize support costs and technical complexity while supporting Health Authority business requirements.
- Proactively investigate and prepare for new device management technologies and platforms that may require unique images.
- A level of education, training, and experience equivalent to a Bachelor’s degree in Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
- Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Demonstrated ability to build and maintain effective relationships. Self-directed, highly motivated, results-oriented and able to motivate others. Demonstrated ability to lead teams and to promote teamwork both virtually and locally. Critical thinking skills and proven ability to effectively manage human and fiscal resources. Sound judgment and decision making skills. Demonstrated understanding and experience of quality assurance process, operational planning and program development. Ability to prioritize and manage multiple tasks and projects. Ability to work in an environment in transition and act as an agent of change. Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting. Proven technology background with a solid understanding of infrastructure and technology frameworks such as Information Technology Infrastructure Library (ITIL). Extensive understanding and experience managing device and related technologies. Relevant industry certifications, such as Microsoft Certified System Engineer.
More about this job
Responsibilities
Leads day-to-day operations for a technology services portfolio, including staff supervision, service request and incident resolution, budget management, and continuous improvement of service processes. Builds stakeholder partnerships and uses service metrics to improve performance, resource utilization, and device management services across healthcare organizations.
Requirements
Requires a bachelor’s degree in a relevant field or equivalent education and experience, at least seven years of related experience, and a minimum of five years in progressively responsible leadership roles. Candidates should have strong team leadership, communication, planning, and resource management abilities, along with a solid technology background, ITIL knowledge, and extensive experience managing devices and related technologies.
Skills
- Team Leadership
- Staff Coaching And Performance Management
- Operational Planning
- Budget Management
- Service Process Improvement
- Resource Optimization
- Key Performance Indicators
- Device Management
- Infrastructure Management
- ITIL
- Quality Assurance
- Change Management
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Healthcare
Keywords
- IMITS
- Technology Services
- Healthcare
- Device Management
- Infrastructure
- ITIL
- Microsoft Certified System Engineer
- Service Requests
- Incident Resolution
- Service Level Agreements
- Key Performance Indicators
- Operational Planning
- Program Development
- Quality Assurance
- Budget Management
- Resource Utilization
- Performance Management
- Stakeholder Management
- Vendor Management
- Change Management
- Technology Frameworks
- Shared Services
- Service Quality
- Team Leadership