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Added 3 mins ago
YI
District Manager
YM INC.
Moncton, NB
- Full-time
At least 5+ years of multi- store management experience or a minimum of 2+ years’ experience as a manager in a high-volume/flagship store within the retail industry
Added 3 mins ago
PH
Lead Clerk, Accounts Receivable RCH
Provincial Health Services Authority
New Westminster, BC
- Full-time
experience or an equivalent combination of education, training and experience.
Added 3 mins ago
PH
Administrative Secretary
Provincial Health Services Authority
Vancouver, BC
- Full-time
…miscellaneous expenses and obtaining authorization from administrative…
Added 3 mins ago
MC
Assistant Manager
Moores Clothing
Nanaimo, BC
- Full-time
As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a…
Added 3 mins ago
WB
Assistant Manager: Ski & Ride School - Salary
Whistler Blackcomb
Whistler, BC
- Temporary
1-3 years ski/snowboard instructor experience and 1 year of supervisory experience required
Added 3 mins ago
WB
Assistant Manager SQUAMISH Outlet Store
Whistler Blackcomb
Whistler, BC
- Full-time
…through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 3 mins ago
T
Recycler - Windsor (Full-Time)
Talize
Windsor, ON
- $18.3 CAD / hour
- Full-time
…team. Most of all, you care about creating an amazing in-store experience and representing Talize’s values with pride. You show up ready to contribute, learn, and make every customer feel…
Added 3 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Toronto, ON
- Full-time
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 3 mins ago
TF
Community Health Representative
Tsartlip First Nation
Brentwood Bay, BC
- Full-time
Prepares and submits reports to the First Nations Health Authority, Manager, and Chief and Council;
Added 3 mins ago
PH
Public Health Technologist, Bacteriology and Mycology
Provincial Health Services Authority
Vancouver, BC
- Full-time
…from the Team Lead, Site Supervisor, Laboratory Operations Manager, or Program Head/Medical Microbiologist as appropriate on customer service…
Added 3 mins ago
PH
Accounts Receivable Clerk
Provincial Health Services Authority
Burnaby, BC
- Full-time
Reporting to the Manager, Revenue Operations or designate, the Accounts Receivable Clerk invoices patients, medical service plans and other organizations. Identifies outstanding accounts…
Added 3 mins ago
A
Cabin Services Team Member
AvPosts
Richmond, BC
- Internship
…headcount. We pride ourselves on having earned the quality experience and excellent safety record that gives our clients tremendous confidence and security in choosing us. Our acute…
Added 3 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Halifax, NS
- Full-time
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 3 mins ago
AP
General Manager
AGF Perú
Calgary, AB
- Full-time
Reporing to the COO, the General Manager has the overall management responsibilities of our operations in Alberta for AGF Rebar inc. As such, the General Manager is responsible for leading…
Added 3 mins ago
MC
Store Lead
Moores Clothing
Oakville, ON
- Full-time
Elevate the customer experience through operational excellence
Added 3 mins ago
AP
Rebar Estimator
AGF Perú
Ottawa, ON
- Full-time
…construction projects across Ontario. The role supports the Sales Manager and liaises with customers, consultants, detailing, and project management teams to ensure competitive and accurate…
Added 3 mins ago
MC
Store Lead
Moores Clothing
Toronto, ON
- Full-time
Elevate the customer experience through operational excellence
Added 3 mins ago
AP
Production Manager
AGF Perú
Calgary, AB
- Full-time
Minimum of 5 years of experience as a production manager in a manufacturing setting;
Added 3 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 3 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 3 mins ago
Product Partnership Manager (B2C FinTech)
Talencore
Toronto, ON
Work Arrangement: Hybrid, onsite 2 days per week
Added 32 mins ago
MC
Product Manager
Modern Campus
Canada
- Full-time
In this role, you will own key areas of our lifelong learning platform, partnering closely with Engineering, UX, Customer Success, Services, and Go-to-Market teams to deliver solutions that…
Added 32 mins ago
C
Senior Dynamics Business Central Consultant
Catapult
Vancouver, BC
- Full-time
…user acceptance testing and go-live. You will get to know the customer’s business and work closely with stakeholders to identify opportunities for business improvement, becoming a trusted…
Added 32 mins ago
AM
Ticket Management
Andau Medical
AB · Edmonton, AB
- Full-time
The Solutions Specialist – Ticket Management position ensures maximum customer satisfaction for products sold by Andau Medical. Reporting to the Customer Support Manager, it is important…
Added 32 mins ago
C
Project Manager
Catapult
Vancouver, BC
- Full-time
We are looking for a Project Manager to lead and manage our CRM/ERP engagements. This position will cover all phases of an ERP or CRM solution life cycle from initial planning and design…

Provincial Health Services Authority

Manager, Technology Services IMITS

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely execution of service requests and incident resolution relating to the portfolio’s services and technologies. Ensures consistency of services and solutions with healthcare strategy and efforts in order to maximize alignment.

Duties/Accountabilities

Provides leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with IMITS Technology Services goals and operating plans. Conducts an analysis of the current situation and the future requirements of the portfolio, sets specific goals and objectives aligned to the overall strategic direction of Technology Services, and determines priorities for planning and implementing strategies in collaboration with the Technology Services Leadership, key partners and stakeholders.
Provides leadership and guidance to assigned staff using effective management techniques (for example, coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function. Fosters a positive working environment including seeking opportunities to reward and recognize team and individual contributions, listening to the team’s concerns and enabling decision-making at the front line.
Evaluates individual and team performance in collaboration with appropriate stakeholders and peer staff ensuring probationary and annual reviews are completed for assigned staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
Prepares and manages the annual operating budget for designated services, monitors variances and develops and executes corrective actions.
Develops and continuously improves existing and new technology service processes and methods.
Develops effective partnerships with stakeholders including healthcare service providers, vendors and outside contractors aligned with established service level agreements (SLAs).
Actively manages to optimize resource utilization and service quality. Develops and uses metrics and key performance indicators (KPIs) to identify performance issues or other variances, develops and implements strategies to address and to improve performance.
Engages other teams across PHSA and partners in order to provide seamless customer service, challenging the status quo.
Establishes the disciplines and processes required to manage all aspects of a device management shared service in order to minimize support costs and technical complexity while supporting Health Authority business requirements.
Proactively investigate and prepare for new device management technologies and platforms that may require unique images.

Qualifications

A level of education, training, and experience equivalent to a Bachelor’s degree in Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Demonstrated ability to build and maintain effective relationships. Self-directed, highly motivated, results-oriented and able to motivate others. Demonstrated ability to lead teams and to promote teamwork both virtually and locally. Critical thinking skills and proven ability to effectively manage human and fiscal resources. Sound judgment and decision making skills. Demonstrated understanding and experience of quality assurance process, operational planning and program development. Ability to prioritize and manage multiple tasks and projects. Ability to work in an environment in transition and act as an agent of change. Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting. Proven technology background with a solid understanding of infrastructure and technology frameworks such as Information Technology Infrastructure Library (ITIL). Extensive understanding and experience managing device and related technologies. Relevant industry certifications, such as Microsoft Certified System Engineer.

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More about this job

Responsibilities

Leads day-to-day operations for a technology services portfolio, including staff supervision, service request and incident resolution, budget management, and continuous improvement of service processes. Builds stakeholder partnerships and uses service metrics to improve performance, resource utilization, and device management services across healthcare organizations.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent education and experience, at least seven years of related experience, and a minimum of five years in progressively responsible leadership roles. Candidates should have strong team leadership, communication, planning, and resource management abilities, along with a solid technology background, ITIL knowledge, and extensive experience managing devices and related technologies.

Skills

Team Leadership
Staff Coaching And Performance Management
Operational Planning
Budget Management
Service Process Improvement
Resource Optimization
Key Performance Indicators
Device Management
Infrastructure Management
ITIL
Quality Assurance
Change Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

IMITS
Technology Services
Healthcare
Device Management
Infrastructure
ITIL
Microsoft Certified System Engineer
Service Requests
Incident Resolution
Service Level Agreements
Key Performance Indicators
Operational Planning
Program Development
Quality Assurance
Budget Management
Resource Utilization
Performance Management
Stakeholder Management
Vendor Management
Change Management
Technology Frameworks
Shared Services
Service Quality
Team Leadership

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Work requirements

Jobs in Canada