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Added 13 mins ago
Software Engineer - Testing Frameworks
Baseten
Montreal, QC
$165,000 to $330,000 USD / year
Full-time
…Baseten's Platform Team, you will own the systems that let every engineer at Baseten prove their code works before it reaches production. Our product runs mission-critical AI inference for…
Added 13 mins ago
Chargé de Projets en infrastructures et bâtiments / Infrastructure and Building Project Manager
Airbus Aircraft
Montreal, QC
Full-time
The A220 commercial aircraft Programme is looking for 1 engineer - Project manager for infrastructure and buildings to join our Facilities team based in Mirabel (Québec, Canada), where you…
Added 13 mins ago
Solution Engineer - Cloud & AI (Data)
Microsoft
Ottawa, ON
Full-time
…so, we invite you to join our team as a Cloud & AI Solution Engineer in Innovative Data Platform for Public Sector customers at Microsoft. Here, you'll be at the forefront of innovation,…
Added 13 mins ago
Lead Quality Assurance Engineer
RemitBee™
Mississauga, ON
$65,000 to $90,000 CAD / year
Full-time
Added 14 mins ago
Software Development Engineer in Test (SDET)
Valsoft Corporation
Remote, Canada
Full-time · Remote
Added 14 mins ago
Apprentice, Aircraft Maintenance Engineer
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Added 43 mins ago
Music Composer – MIDI Annotation Project
Twine
Canada
Contract
Experience as a musician, producer, composer, or audio engineer.
Added 43 mins ago
Mobile Application Developer
VAZA
Toronto, ON
Full-time
Full Stack Mobile Software Engineer - VAZA (Consumer Platform)
Added 43 mins ago
Senior Software Engineer – DevTest / QA Automation
Kaseya
Toronto, ON
Full-time
Kaseya is seeking a Senior Software Engineer – DevTest / QA Automation to design, build, and maintain robust automated testing capabilities across enterprise software platforms.
Added 44 mins ago
Senior Software Verification and Validation Engineer - Medical Device
MMR Consulting
Vaughan, ON
We are seeking an experienced Senior Software Verification and Validation (V&V) Engineer to support the development, integration, verification, and validation of medical devices, diagnostic…
Added 44 mins ago
Senior Software Verification and Validation Engineer - Medical Device
MMR Consulting
Vaughan, ON
We are seeking an experienced Senior Software Verification and Validation (V&V) Engineer to support the development, integration, verification, and validation of medical devices, diagnostic…
Added 44 mins ago
Test Automation Engineer (Python / Playwright / D365)
PLATO
Ottawa, ON · Calgary, AB · Sault Ste. Marie, ON · Vancouver, BC · Prince Albert, SK · Regina, SK · Gatineau, QC · BC · Winnipeg, MB · Fredericton, NB · Toronto, ON · Halifax, NS
Full-time
We are seeking an experienced Test Automation Engineer to support the development and execution of automated testing for a reusable backend automation library. This role will work closely…
Added 44 mins ago
Forward Deployed AI Engineer
Qureos Inc
Toronto, ON
Full-time
We’re looking for a AI Deployment Engineer with 3–6 years of experience to work closely with portfolio businesses, understand their operational challenges, and build production-grade AI and…
Added 59 mins ago
Forward Deployed AI Engineer
Qureos Inc
Toronto, ON
Full-time
We’re looking for a AI Deployment Engineer with 3–6 years of experience to work closely with portfolio businesses, understand their operational challenges, and build production-grade AI and…
Added 59 mins ago
Structures Engineer (Finite Element Analysis)
Lloyds Register
Halifax, NS
We have an exciting opportunity for an engineer with a focus on numerical modelling of ship structures (especially naval surface ships and submarines) to join our team in Halifax, Nova…
Added 1 hour ago
Forward Deployed AI Engineer
Qureos
Toronto, ON · Greater Toronto Area, Canada
Full-time
We’re looking for a AI Deployment Engineer with 3–6 years of experience to work closely with portfolio businesses, understand their operational challenges, and build production-grade AI and…
Added 1 hour ago
Senior Software Engineer
AltaML
Toronto, ON
$130,000 to $150,000 CAD / year
Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't
Added 1 hour ago
Senior Software Engineer – DevTest / QA Automation
Kaseya Careers
Toronto, ON
Kaseya is seeking a Senior Software Engineer – DevTest / QA Automation to design, build, and maintain robust automated testing capabilities across enterprise software platforms.
Added 1 hour ago
Principal Systems Engineer- Enterprise AI (Design & Implementation)
Flatgigs
Montreal, QC
Full-time
Our client is hiring a highly technical Systems Engineer to join its North American R&D and solutioning hub.
Added 1 hour ago
Senior Systems Engineer
Flatgigs
Montreal, QC
Full-time
We are looking for a foundational engineer to work directly with leadership in defining system architecture and building the technical foundation of a new platform. You will bridge the gap…
Added 1 hour ago
Senior Security Engineer
PheedLoop Events
Toronto, ON
Full-time
Comfort in modern stacks like Python / Django, React, and AWS. You don't need to be a senior software engineer, but you can read application code, understand a deployment pipeline, and…
Added 1 hour ago
Manager, Technology Services IMITS
Provincial Health Services Authority
Vancouver, BC
Full-time
…industry certifications, such as Microsoft Certified System…
Added 1 hour ago
FIELD SERVICE ENGINEER FOR CYBERKNIFE & TOMOTHERAPY ®
MEDITEL HEALTHCARE BULGARIA OOD
Field, BC
Full-time
Upon completion of any work on site or off site, the engineer is required to complete and submit to the appropriate manager the relevant reports and documentation.
Added 1 hour ago
Lead Applied Value Engineer
Celonis
Field, BC
Full-time
As an Senior Applied Value Engineer (EAM) you are pushing the envelope in solving business-critical problems for our customers. You will be working with our most strategic customers,…
Added 1 hour ago
Senior Software Verification and Validation Engineer - Medical Device
MMR Consulting
Vaughan, ON
We are seeking an experienced Senior Software Verification and Validation (V&V) Engineer to support the development, integration, verification, and validation of medical devices, diagnostic…

Provincial Health Services Authority

Manager, Technology Services IMITS

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely execution of service requests and incident resolution relating to the portfolio’s services and technologies. Ensures consistency of services and solutions with healthcare strategy and efforts in order to maximize alignment.

Duties/Accountabilities

Provides leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with IMITS Technology Services goals and operating plans. Conducts an analysis of the current situation and the future requirements of the portfolio, sets specific goals and objectives aligned to the overall strategic direction of Technology Services, and determines priorities for planning and implementing strategies in collaboration with the Technology Services Leadership, key partners and stakeholders.
Provides leadership and guidance to assigned staff using effective management techniques (for example, coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function. Fosters a positive working environment including seeking opportunities to reward and recognize team and individual contributions, listening to the team’s concerns and enabling decision-making at the front line.
Evaluates individual and team performance in collaboration with appropriate stakeholders and peer staff ensuring probationary and annual reviews are completed for assigned staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
Prepares and manages the annual operating budget for designated services, monitors variances and develops and executes corrective actions.
Develops and continuously improves existing and new technology service processes and methods.
Develops effective partnerships with stakeholders including healthcare service providers, vendors and outside contractors aligned with established service level agreements (SLAs).
Actively manages to optimize resource utilization and service quality. Develops and uses metrics and key performance indicators (KPIs) to identify performance issues or other variances, develops and implements strategies to address and to improve performance.
Engages other teams across PHSA and partners in order to provide seamless customer service, challenging the status quo.
Establishes the disciplines and processes required to manage all aspects of a device management shared service in order to minimize support costs and technical complexity while supporting Health Authority business requirements.
Proactively investigate and prepare for new device management technologies and platforms that may require unique images.

Qualifications

A level of education, training, and experience equivalent to a Bachelor’s degree in Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Demonstrated ability to build and maintain effective relationships. Self-directed, highly motivated, results-oriented and able to motivate others. Demonstrated ability to lead teams and to promote teamwork both virtually and locally. Critical thinking skills and proven ability to effectively manage human and fiscal resources. Sound judgment and decision making skills. Demonstrated understanding and experience of quality assurance process, operational planning and program development. Ability to prioritize and manage multiple tasks and projects. Ability to work in an environment in transition and act as an agent of change. Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting. Proven technology background with a solid understanding of infrastructure and technology frameworks such as Information Technology Infrastructure Library (ITIL). Extensive understanding and experience managing device and related technologies. Relevant industry certifications, such as Microsoft Certified System Engineer.

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More about this job

Responsibilities

Leads day-to-day operations for a technology services portfolio, including staff supervision, service request and incident resolution, budget management, and continuous improvement of service processes. Builds stakeholder partnerships and uses service metrics to improve performance, resource utilization, and device management services across healthcare organizations.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent education and experience, at least seven years of related experience, and a minimum of five years in progressively responsible leadership roles. Candidates should have strong team leadership, communication, planning, and resource management abilities, along with a solid technology background, ITIL knowledge, and extensive experience managing devices and related technologies.

Skills

Team Leadership
Staff Coaching And Performance Management
Operational Planning
Budget Management
Service Process Improvement
Resource Optimization
Key Performance Indicators
Device Management
Infrastructure Management
ITIL
Quality Assurance
Change Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

IMITS
Technology Services
Healthcare
Device Management
Infrastructure
ITIL
Microsoft Certified System Engineer
Service Requests
Incident Resolution
Service Level Agreements
Key Performance Indicators
Operational Planning
Program Development
Quality Assurance
Budget Management
Resource Utilization
Performance Management
Stakeholder Management
Vendor Management
Change Management
Technology Frameworks
Shared Services
Service Quality
Team Leadership

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