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Added 11 mins ago
Attendant, Production I (cheese packaging)
Saputo Inc.
St. Marys, ON
Full-time
…opportunities within our organization. Under the responsibility of the Manager, Production, the incumbent will be responsible for handling, forming, and placing product into packaging…
Added 11 mins ago
Crusher Millwright Supervisor
Baffinland
Clyde River, NU
Full-time
Reporting to the Crusher Superintendent and responsible for the safe and efficient operations of Crushing Operations. Manage daily operations within Crushing sector.
Added 11 mins ago
JUNIOR ASSISTANT MANAGER
Bikini Village
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 11 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Montreal, QC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 11 mins ago
JUNIOR ASSISTANT MANAGER
Bikini Village
Brossard, QC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 11 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Joliette, QC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 11 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Sherbrooke, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
Senior Manager, AI Data Centre Operations, BC
Bell
Kamloops, BC
Full-time
We are seeking a Senior Data Centre Manager to lead the day-to-day operations of a mission-critical Data Centre, ensuring high availability, reliability, safety, and compliance. This…
Added 11 mins ago
Operations Program Analyst / Engineer
Pratt & Whitney
Longueuil, QC
Full-time
Titre du poste : Operations Program Engineer-Analyst
Added 11 mins ago
Job Supervisor
Canadian Nuclear Laboratories
Chalk River, ON
Full-time
…to provide leadership, oversight, and coordination of field operations while ensuring compliance with CNL procedures, regulatory requirements, and safety expectations. Apply…
Added 11 mins ago
Service Manager
JV Energy Solutions
Kingsville, ON
Full-time
Role Description The Service Manager is a full-time, on-site role based in Kingsville, ON, responsible for overseeing the service operations. The person in this role manages service…
Added 12 mins ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…excellent organizational and communication skills to serve as Manager of the Centre of Excellence in Hypertension and Vascular…
Added 13 mins ago
Superintendent
PCL Construction
Sudbury, ON
Works with project manager to ensure implementation of PCL’s safety program, including integrating PCL’s safety program into all site plans and procedures and adhering to all safety and…
Added 13 mins ago
Service Supervisor - Kindersley
Stream-Flo Industries
Kindersley, SK
Full-time
Assist with competency evaluations of service, in conjunction with the Manager and Training Department.
Added 13 mins ago
Hospitality Manager
Atria Retirement Canada - Longlake Chateau
Nanaimo, BC · BC-Nanaimo
Full-time
Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
Added 26 mins ago
Maintenance Manager – Mississauga/Halton Hills
Entrepot Frigorifique Conestoga (Quebec Ltee)
Halton Hills, ON
Full-time
The Maintenance Manager oversees department staff and coordinates the day‑to‑day operations of the maintenance department to ensure all work requests are completed promptly and efficiently.…
Added 26 mins ago
bar manager
Au Bootlegger
Bathurst, NB
Full-time
Added 26 mins ago
restaurant manager
Ramen Isshin
Toronto, ON
Full-time
Added 26 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Brossard, QC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 26 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 26 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Boucherville, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 26 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Hyacinthe, QC · St-Hyacinthe, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 26 mins ago
MANAGER-EN
La Vie En Rose
Sherbrooke, QC
Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 26 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 26 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
London, ON
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.

Provincial Health Services Authority

Manager, Technology Services IMITS

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely execution of service requests and incident resolution relating to the portfolio’s services and technologies. Ensures consistency of services and solutions with healthcare strategy and efforts in order to maximize alignment.

Duties/Accountabilities

Provides leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with IMITS Technology Services goals and operating plans. Conducts an analysis of the current situation and the future requirements of the portfolio, sets specific goals and objectives aligned to the overall strategic direction of Technology Services, and determines priorities for planning and implementing strategies in collaboration with the Technology Services Leadership, key partners and stakeholders.
Provides leadership and guidance to assigned staff using effective management techniques (for example, coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function. Fosters a positive working environment including seeking opportunities to reward and recognize team and individual contributions, listening to the team’s concerns and enabling decision-making at the front line.
Evaluates individual and team performance in collaboration with appropriate stakeholders and peer staff ensuring probationary and annual reviews are completed for assigned staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
Prepares and manages the annual operating budget for designated services, monitors variances and develops and executes corrective actions.
Develops and continuously improves existing and new technology service processes and methods.
Develops effective partnerships with stakeholders including healthcare service providers, vendors and outside contractors aligned with established service level agreements (SLAs).
Actively manages to optimize resource utilization and service quality. Develops and uses metrics and key performance indicators (KPIs) to identify performance issues or other variances, develops and implements strategies to address and to improve performance.
Engages other teams across PHSA and partners in order to provide seamless customer service, challenging the status quo.
Establishes the disciplines and processes required to manage all aspects of a device management shared service in order to minimize support costs and technical complexity while supporting Health Authority business requirements.
Proactively investigate and prepare for new device management technologies and platforms that may require unique images.

Qualifications

A level of education, training, and experience equivalent to a Bachelor’s degree in Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Demonstrated ability to build and maintain effective relationships. Self-directed, highly motivated, results-oriented and able to motivate others. Demonstrated ability to lead teams and to promote teamwork both virtually and locally. Critical thinking skills and proven ability to effectively manage human and fiscal resources. Sound judgment and decision making skills. Demonstrated understanding and experience of quality assurance process, operational planning and program development. Ability to prioritize and manage multiple tasks and projects. Ability to work in an environment in transition and act as an agent of change. Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting. Proven technology background with a solid understanding of infrastructure and technology frameworks such as Information Technology Infrastructure Library (ITIL). Extensive understanding and experience managing device and related technologies. Relevant industry certifications, such as Microsoft Certified System Engineer.

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More about this job

Responsibilities

Leads day-to-day operations for a technology services portfolio, including staff supervision, service request and incident resolution, budget management, and continuous improvement of service processes. Builds stakeholder partnerships and uses service metrics to improve performance, resource utilization, and device management services across healthcare organizations.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent education and experience, at least seven years of related experience, and a minimum of five years in progressively responsible leadership roles. Candidates should have strong team leadership, communication, planning, and resource management abilities, along with a solid technology background, ITIL knowledge, and extensive experience managing devices and related technologies.

Skills

Team Leadership
Staff Coaching And Performance Management
Operational Planning
Budget Management
Service Process Improvement
Resource Optimization
Key Performance Indicators
Device Management
Infrastructure Management
ITIL
Quality Assurance
Change Management
Communication

Visa sponsorship

Not detected in the job text

Keywords

IMITS
Technology Services
Healthcare
Device Management
Infrastructure
ITIL
Microsoft Certified System Engineer
Service Requests
Incident Resolution
Service Level Agreements
Key Performance Indicators
Operational Planning
Program Development
Quality Assurance
Budget Management
Resource Utilization
Performance Management
Stakeholder Management
Vendor Management
Change Management
Technology Frameworks
Shared Services
Service Quality
Team Leadership

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