This position requires you to work at Pemberton Health Centre and Whistler Health Centre Laboratories
Advance Your Lab Career in the Mountains - Work Where You Play!
You wrap up your shift and step outside to crisp alpine air, breathtaking mountain views, and a vibrant community that feels like home. Welcome to Whistler and Pemberton, two world-renowned destinations where your career as a Medical Laboratory Site Supervisor comes with an incredible lifestyle.
At Provincial Health Services Authority, we believe in fostering a workplace where collaboration, innovation, and compassion come together to support better patient care - and each other.
As a Laboratory Site Supervisor in Whistler and Pemberton, you’ll lead a dedicated team of Medical Laboratory Technologists and support staff in a dynamic community-based setting. This is your chance to step into a meaningful leadership role while enjoying the unmatched natural beauty and tranquility of coastal living.
Why Whistler and Pemberton? What’s in it for you?
- Competitive salary with full benefits: Wages are between $43.48 - $54.28/Hour with great benefits including health and dental, pension, vacation, discounts and so much more
- Moving support: Financial assistance may be available to help you make the move.
- Work life balance: Life in this year-round resort community means work-life balance is not just a buzzword – it’s a way of life. Enjoy outdoor adventures or simply unwind by the ocean lake after work.
- Room to grow: We invest in your professional development and offer opportunities for advancement within a supportive, autonomous environment.
- A community that cares: Join a compassionate team at that values connection, collaboration, and caring for one another.
- Leadership that matters: Step into a meaningful leadership role where your voice is heard, and your impact is real.
What you’ll do
- Lead daily clinical lab operations, managing workflows, staff schedules, and troubleshooting to ensure smooth, efficient service.
- Oversee the supervision, support and coordination of the workflow and staffing activities for the area including reviewing workload assignments, adjusting schedules to utilize staff effectively within the allocated budget, establishing daily priorities, and assists with troubleshooting work related issues in consultation with Medical Leads, Operations Manager and support team.
- Supervise the day to day operations of the Laboratory, by planning and implementing approved programs and systems in support of client needs. Assesses and evaluates workflow and recommends and implements changes to meet the short and long term goals and the strategic direction of the department. Implements and communicates planned changes to staff and informs the Operations Manager, Technical Practice Lead and/or Technical Coordinator of any feedback as required. Works with the Operations Manager, Technical Practice Lead and/or Technical Coordinator to resolve problems and remove barriers.
- Supervise designated staff to ensure appropriate service delivery and to provide general supervision for the site. Evaluates performance levels and participates in performance management of designated staff, provides input to updates for job descriptions, participates in interviews with the Operations Manager and makes recommendations for hire as required. Schedules and ensures orientation plan is in place for new staff, and monitors and signs off on completion. Monitors and reports on budget variances relating to issues such as overtime, sick time, and attendance management.
- Monitor Quality Control and other quality indicators and makes corrections as appropriate. Informs the Technical Practice Lead and Technical Coordinator of any technical quality issues and participates in the investigation of critical incidents as required. Ensures that the Operations Manager is kept informed of all quality and safety issues. Implements DAP standards and recommendations and ensures staff compliance. Ensures staff safety incidents and investigation reports are completed as per WorkSafeBC Regulation and PHSA Workplace Health standards. Reviews all incidents reports as per the Occurrence Management Process and investigates complaints from health care providers and patients. Ensures, monitors and audits site/area compliance to safety standards. Complies with safety responsibilities as outlined in the WorkSafeBC Regulation and Lower Mainland Pathology and Laboratory Medicine Safety Manual.
- Ensure the Operations Manager and Technical Practice Lead are informed of the equipment needs for the site/area and provides data such as test volumes and maintenance documents as required. Informs; Operations Manager, Technical Practice Lead, or Technical Coordinator and department staff of significant instrument failures as required.
- Oversee the coordination of downtime procedures and ensures downtime protocol and process is available and familiar to all staff. Ensure that new staff has appropriate access to various computer systems and that education/training is provided.
- Set measureable goals and objectives within the team environment through methods such as maintaining and updating own knowledge of clinical and professional development in collaboration with operations manager. Develops goal plan and reviews progress to ensure goals are achieved within established time frames.
- Ensure laboratory representation and participation in program teams, and other internal/external committees such as LEAN projects, as required. Demonstrates expertise and provides leadership in area through methods such as reviewing and evaluating literature/materials and attending workshops and conferences.
- Mentor and support a dedicated team of Medical Lab Technologist's and Medical Lab Assistants, fostering collaboration and growth.
- Uphold quality and compliance by partnering with Medical Leads to maintain accreditation and safety standards.
- Manage resources and inventory to equip your team with everything needed for exceptional patient care.
What you bring
- Required Certification: Certification: Successful completion of recognized competency assessment exam, registration in the relevant field(s) of practice, in accordance with the Canadian Alliance of Medical Laboratory Professionals Regulators (CAMLPR) pathways or certification with the Canadian Society for Medical Laboratory Science (CSMLS).We are not able to consider candidates that do not meet this requirement.
- Hands on experience as a Medical Laboratory Technologist, with either leadership or supervisory experience in a lab setting, or a strong desire to grow into leadership, supported by formal education (e.g., leadership courses, management certificates) or transferable experience (e.g., team lead roles, mentoring, peer training).
- Relevant experience may include roles such as Laboratory Supervisor, Medical Laboratory Supervisor, Clinical Lab Supervisor, Lab Operations Supervisor, Site Lead, Laboratory Services, Medical Laboratory Team Lead, Laboratory Operations Lead, Regional Lab Site Supervisor, Seasoned Lab Technologist or Senior Medical Lab Technologist.
- 5+ years of leadership experience, including at least three years in a supervisory role as a Medical Laboratory Technologist, or an equivalent combination of education, training, and demonstrable leadership potential
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Provincial Lab Medicine Service contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
- Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Strong critical thinking and problem-solving skills to navigate a fast-paced, evolving environment.
- Excellent communication skills, able to connect clearly and empathetically with diverse team members, patients and partners
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Ready to Lead and Thrive in Beautiful Whistler and Pemberton?
If you’re a passionate, experienced Medical Laboratory Technologist eager to make a real impact in a leadership capacity - both in the lab and the community, this is your moment.
Take the next step in your career and embrace the coastal lifestyle you’ve been dreaming of.
Apply now to join PHSA in Whistler and Pemberton and lead with purpose where it matters most. Reach out to meera.ng@phsa.ca to learn more or apply online.
Job Type: Regular Full-Time
Salary Range: $43.48 - $54.28/ hour
Location: This particular position supports a Vancouver Coastal Health Site and is located at the Whistler Health Care Centre - 380 Lorimer Rd, Whistler, BC V8E 1A7 and Pemberton Health Centre - 1403 Portage Rd, Pemberton, BC V0N 2L0. This position requires you to work at both Pemberton Health Centre and Whistler Health Care Centre.
Hours of Work: Various Days and Shift Times Including: 08:30-16:30/09:00-17:00/09:15-17:15;17:24-00:00/24:00-08:30 on Call
Requisition #: 202985E
What we do
Provincial Laboratory Medicine Services (PLMS), part of Provincial Health Services Authority (PHSA), is at the forefront of diagnostic testing in BC, operating across 31 sites in the Lower Mainland and Central Coast. From hospitals to specialty labs within Vancouver Coastal Health, Provincial Health Services Authority, Fraser Health Authority, and Providence Health Care, our dedicated teams deliver fast, accurate results that drive critical patient care and medical innovation. Whether detecting diseases, guiding treatments, or supporting groundbreaking research, PLMS plays a vital role in advancing healthcare and saving lives across the province.
PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
