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Provincial Health Services Authority

Supervisor, Relational Security

Vancouver, BC, Canada

Wage: $32.84/hour · Part-time

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Job details

Pay: Wage: $32.84/hour
Job type: Part-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Supervisor, Relational Security

Integrated Protection Services

Vancouver, BC

Reporting to the Coordinator, Relational Security, IPS Operations, the Supervisor, Relational Security is responsible for leading assigned staff on shift and communicating with the Team Leader and Manager on-call, after business hours, as required. The Supervisor ensures the staff on shift follow departmental policies and procedures at the direction of the Coordinator. As well, the Supervisor maintains and enforces security of persons and property in accordance with established policies and procedures.

What you’ll do

Supervise assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
Assist with performance reviews of Relational Security Officers by providing the Coordinator with reports regarding assigned work, and other performance indicators.
Use a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
Patrol buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforce regulations and security procedures. Identify risks, safety and security hazards and takes appropriate action. Check doors, windows and entrances, securing same to prevent unauthorized entrance by others.
Respond to emergencies such as the Health Organization Disaster Plans, emergency Codes, and physically aggressive patients/persons; assess the situation, consults with medical staff and others, and take appropriate action as required.
Investigate, resolve and report disturbances utilizing non-violent interventions. Document and report incidents in accordance with established Protection Services procedures.
Provide security for Health Organization patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provide security escort for staff and patients as required. Respond to requests for assistance from staff, patients and the public.
Utilize and operate photo identification, access control, CCTV, and other security system programs.
Provide pre/post flight safety inspections of heliports following appropriate departmental procedures.
Maintain a daily log of events and prepares detailed reports.
Communicates with the on-call leadership after business hours regarding emergent issues, as required.
Utilize Protection Services Database to input metrics regarding critical incidents such as staff response time to emergency situations, physical encounters, etc., in order to support departmental goals and objectives.
Review reports to ensure accuracy and appropriate handover across shifts.
Conduct preliminary investigations following accidents/injury of Relational Security Officers.
Provide support to Fraser Health staff in response to challenging behavior in a healthcare setting. Implement and follows necessary procedures in case of emergencies, such as the Fraser Health Disaster Plan.
Assist in the creation of safety security plans to manage the presence of individuals presenting specific increased risk to staff and facilities.
Liaise with fire, police and other related community officials regarding fire and security protocol, per department guidelines.
Provide First Aid services to injured persons, completes required documentation and maintains supplies.
Perform other related duties as assigned.

What you bring

Qualifications

Current BC Security Guard License and Certification of Training Completion in Advanced Security Training. Three (3) years recent related experience with one (1) year in a supervisory capacity, or an equivalent combination of education, training and experience.
The minimum requirement to be considered for this role is a current BC Security Guard License and minimum three years experience. Candidates who have not yet completed the OFA Level II and Advanced Security Training certification may be considered.
An equivalent combination of education, training, and experience may be considered.
Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Relational Security Officers contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to operate related equipment.
Ability to organize work.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Part-Time

Wage: $32.84/hour

Location: 4500 Oak Street, Vancouver, V6H 3N1

Closing date: Applications accepted until position is filled

Hours of Work: 07:30-19:30; 19:30-07:30 Rotating days and nights

Requisition #: 205757E

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More about this job

Responsibilities

Supervise and support Relational Security Officers, including providing work direction, training support, performance feedback, and shift handovers. Maintain safety and security across facilities by patrolling, responding to emergencies and disturbances, documenting incidents, coordinating with healthcare teams and community officials, and supporting staff and patients.

Requirements

Requires a current BC Security Guard License and at least three years of related experience, including one year in a supervisory capacity or an equivalent combination of education, training, and experience; candidates may be considered while completing specified advanced security and first aid certifications. The role also requires effective communication, physical ability, security equipment operation, and knowledge of Indigenous-specific racism, Indigenous Cultural Safety and Humility, and relevant legislation and foundational commitments.

Skills

Staff Supervision
Security Operations
Incident Response
Emergency Management
Risk Assessment
Conflict De-escalation
CCTV and Video Monitoring
Access Control
Incident Documentation
Report Writing
First Aid
Staff Training
Investigations
Communication
Indigenous Cultural Safety
Anti-racism

Benefits

Municipal Pension Plan
Psychological Health and Safety Programs
Wellness Resources
Professional Development Opportunities
Training Programs
Vacation Entitlement
Statutory Holidays
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

BC Security Guard License
Advanced Security Training
OFA Level II
Relational Security
Protection Services
Staff Supervision
Security Patrols
CCTV
Video Monitoring
Access Control
Photo Identification Systems
Emergency Codes
Disaster Plans
Non-violent Interventions
Incident Reporting
Protection Services Database
Preliminary Investigations
First Aid
Indigenous Cultural Safety
Indigenous Cultural Humility
Anti-racism
Truth and Reconciliation Commission Calls to Action
In Plain Sight
Declaration on the Rights of Indigenous Peoples Act
UNDRIP
BC Human Rights Code
Anti-Racism Data Act
Distinctions-Based Approach

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