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Added 1 min ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 1 min ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 31 mins ago
Senior Manager, Video Production
St. Joseph Communications
Toronto, ON
$80,000 to $90,000 CAD / year
SJC Media is looking for a Senior Manager, Video Production to lead our video team and help us build the next generation of video & audio production across Toronto Life, Maclean's,…
Added 31 mins ago
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…respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative…
Added 46 mins ago
Veterinary Technician, Lawrence Veterinary Clinic
VCA Animal Hospitals
Toronto, ON
Full-time
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Full-time
Support community partnerships and employee-focused programs.
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Part-time
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Early Childhood Assistant (PT 9 Months Contract - Fraser Mustard)
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Part-time
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Early Childhood Assistant (FT 3 Months Contract - Windermere)
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Full-time
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Full-time
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Added 1 hour ago
ESG-Intern
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…innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we…
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Financial Manager - PLM (Product Line Mgmt)
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…supporting our residences or contributing within our corporate community, your work plays an important role in helping seniors live longer, better and you’ll be supported by a team that…
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Health Care Aide - Pediatric Overnight Edmonton
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Provincial Health Services Authority

Surgical Systems Analyst

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Program Manager, BC Children’s Hospital (BCCH) Surgical Services, the Systems Analyst, Operating Room Scheduling & Operating System (ORSOS) is responsible for ORSOS application support across Children’s & Women’s (C&W). The Systems Analyst performs application maintenance, performance assurance and project coordination for application upgrades and enhancements, provides functional training and information and trend/utilization analysis, and develops and maintains application policies and procedures in adherence to data quality practices. The Systems Analyst works in collaboration with Information Management/Information Technology (IM/IT) staff on initiatives related to the technical functions application and with Decision Support Services for initiatives related to provision of high quality information.

Duties/Accountabilities

Scope and Complexity

The Systems Analyst, ORSOS’s primary responsibility is the ongoing operation, maintenance and performance assurance of the ORSOS application, including implementation and maintenance of practices that ensure availability of high quality data. The Systems Analyst works with extensive detailed information, including information of a sensitive and confidential nature. Considerable judgment, problem solving ability and technical expertise is used when identifying priorities and resolving functional technical errors within a complex technology environment that includes interfaced software systems, such as Affinity and PeopleSoft.

Communications

The Systems Analyst, ORSOS communicates with staff at all levels throughout the agency to support the application, development and ongoing maintenance of ORSOS. The Systems Analyst collaborates with IM/IT staff on application issues, the development of Disaster Recovery Plans and report development and interpretation. The Systems Analyst liaises with Decision Support staff to ensure adherence to data governance requirements and standard policies and procedures, conducting quality audits and resolving data quality issues. The Systems Analyst consults to application end users on a daily basis by providing training, troubleshooting issues and quality assurance and investigating transaction errors.

External communication includes contact with the vendor to research products, contract information and follow up on issues to obtain development advice and support to maintain business relationships. The Systems Analyst contacts other hospitals, Ministry of Health, community health agencies and peers outside of the organization to gather information and problem solve technical issues.

Duties/Accountabilities

Provides planning support related to ORSOS by leading and performing feasibility studies, workload efficiency analyses, using formal data gathering techniques and analyzing, designing and implementing appropriate information systems. This includes identifying system deficiencies, user department operational inefficiencies and ways of improving business efficiency functions.
Provides support for application maintenance, modification and enhancement through programming, database development, report writing and problem solving.
Serves as liaison between users, information technology and other departments and facilities by participating in application user group meetings to share knowledge and works with IM/IT teams on issues related to application enhancements and upgrades.
Analyses system performance and provides recommendations for the development of capacity plans for ORSOS. Identifies and plans for data conversion routines and system interfaces, obtains sign off on application changes prior to implementation, performs testing of application enhancements and changes before and after implementation and identifies “bugs” for follow up by IM/IT and/or vendors.
Performs system support for the application by troubleshooting system problems, analyzing reported problems and identifying common threads, completing application change forms and monitoring progress, developing, revising and maintaining tables and dictionaries, and creating and modifying application templates.
Conducts information needs assessment with end users and develops standard reports for routine distribution. Responds to ad-hoc requests for information to support end users.
Participates in continuous quality improvement activities by providing feedback to supervisor on processes and opportunities for improvement and developing. Ensures application data integrity by investigating and correcting data errors.
Maintains contracts with vendors by maintaining contract information, communicating with the vendor, and conducting product research.
Performs project management by identifying and managing project related work in coordination with stakeholders. Develops business cases and manages and implements project plan for the upgrade or enhancement of the application. In conjunction with the clinical leadership team, develops and monitors budget to support system upgrade or enhancement and explains variances if they occur.
Maintains system application documentation including schedule and support documentation for software and hardware upgrades, application installation and enhancements. Maintains log of software upgrades and enhancements, documenting business process changes and backup plans.
Develops and maintains ORSOS procedures and guidelines.
Provides ongoing system support and enhancement through training programs, one-on-one consultation, systems or procedural advice, troubleshooting and resolution to escalating system failures. Provides initial and ongoing orientation and training to end users. Establishes and documents training standards for ORSOS and provides feedback to end users regarding data integrity.
Authorizes and administers password access for users.
Creates and maintains the Business Resumption Plan and Disaster Recovery Plan for ORSOS.
Performs data gathering and trend/utilization analysis as required to facilitate operational activities. Performs software release analysis to address business and system impact to department environment.
Provides resource planning for hardware and software system requirements, implementations and enhancements.
Develops user documentation and downtime and disaster recovery procedures for assigned applications.
Performs other related duties as assigned.

Qualifications

A level of education, training and experience equivalent to a Bachelor's degree in Health Information Science, Health Care Administration, Computer Science or related field, plus a degree or diploma in Data Management Technology, plus a minimum of five (5) years recent related experience which includes three (3) years recent related experience with a surgical service scheduling information system.

Advanced knowledge of a broad scope of computerized applications and systems, including purchasing and logistics enterprise application software such as PeopleSoft. Proficiency in Crystal report writing. Demonstrated analytical skills including the ability to comprehend complex issues and related data/information and present information in concise meaningful ways. Ability to explain complicated technical issues in non-technical terms and in a non-technical manner. Ability to quickly learn and understand the business and workflow process of the service area and assess the impact of those on the creation of quality data. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Highly developed communication skills, verbal and written, with the proven ability to resolve conflict effectively, negotiate desired outcomes, and problem solve. Ability to work under pressure and multi-task without direct supervision. Demonstrated administrative, organizational, work planning and control skills. Demonstrated ability to perform advanced data manipulation, analysis, and information presentation through use of data base and spreadsheet software. Ability and experience to develop technical documentation. Physical ability to perform the duties of the job.

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More about this job

Responsibilities

Support, maintain, and improve the ORSOS operating room scheduling application, including troubleshooting, testing upgrades, managing interfaces, and ensuring data integrity. Coordinate system projects and vendor relationships, develop reports and documentation, analyze system use and performance, and train and advise end users.

Requirements

Requires education equivalent to a bachelor's degree in a relevant field plus a degree or diploma in Data Management Technology, and at least five years of related experience, including three years with a surgical service scheduling information system. Candidates need advanced application and data skills, including PeopleSoft and Crystal Reports, along with strong analytical, communication, organizational, documentation, and problem-solving abilities.

Skills

ORSOS Application Support
Surgical Scheduling Systems
Application Maintenance
Data Integrity
Data Quality Auditing
Crystal Reports
PeopleSoft
Database Development
Report Writing
Systems Analysis
Troubleshooting
Project Management
End-User Training
Disaster Recovery Planning
Data Analysis
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

ORSOS
Operating Room Scheduling
Surgical Services
Application Support
Application Maintenance
Application Upgrades
System Enhancements
PeopleSoft
Affinity
Crystal Reports
Database Development
Report Writing
Data Management Technology
Data Integrity
Data Quality
Data Governance
Data Conversion
System Interfaces
Performance Assurance
Capacity Planning
Feasibility Studies
Workload Efficiency Analysis
Project Management
Business Cases
Disaster Recovery Plan
Business Resumption Plan
End-User Training
Trend and Utilization Analysis
Information Systems
Health Information Science

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