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Provincial Homecare

Client Care Manager

Conception Bay South, NL, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Oct 18, 2026

Original job description

Client Care Manager

Provincial Homecare | St. John's, NL | Full time, Permanent, In person

Competitive and comprehensive compensation package

ABOUT PROVINCIAL HOMECARE

Provincial Homecare is one of the leading home care agencies in Newfoundland and Labrador. Our team of more than 1,000 Home Support Workers and office staff helps seniors and people living with disabilities stay safe, supported and independent in their own homes in more than 180 communities across the province. We are growing, and we are looking for an experienced leader to guide our Client Care team across the province.

THE ROLE

The Client Care Manager leads the team that gets the right caregiver to the right client at the right time. This role is part of our senior leadership team and carries province wide responsibility for client care. You will oversee our Client Care Supervisors and Coordinators, work closely with NL Health Services case managers, and make sure every client receives safe, consistent, high quality care. You will also help shape the direction of the organization. This is a senior, hands on, in person leadership role based in St. John's. It suits someone who knows healthcare, understands people, and can keep a large and busy operation running smoothly.

WHAT YOU'LL DO

Lead, coach and develop a large team of Client Care Supervisors and Coordinators across the province, including hiring, training, performance reviews and day to day support
Contribute to organizational planning and decision making as a member of the senior leadership team
Oversee scheduling and service delivery province wide so client visits are covered, on time and consistent with each client's care plan
Serve as a key contact for NL Health Services case managers on referrals, service changes, client concerns and reporting
Track key measures such as visit fill rates, missed visits, overtime and call response, and lead improvements
Respond to and resolve client and family concerns promptly and professionally
Support the recruitment and retention of Home Support Workers throughout Newfoundland and Labrador
Apply the collective agreement fairly and consistently and take part in labour relations matters, including grievances
Ensure compliance with PHC policies, occupational health and safety requirements, privacy obligations and funder standards
Travel throughout the province and take part in on call duties as required

WHAT YOU BRING

Post secondary education in health administration, nursing, social work, business or a related field, or an equivalent combination of education and experience
10+ years of experience in healthcare related fields such as home care, community health, long term care or acute care
5+ years of experience managing large teams of 20 or more people
Experience in a unionized workplace
Strong working knowledge of scheduling or client management software (AlayaCare experience is an asset)
Excellent communication, problem solving and organizational skills, and the ability to stay calm and decisive when priorities shift quickly
Knowledge of home support services and the NL health system is an asset
Ability to work in person in St. John's, travel throughout the province and take part in on call duties as required
A valid driver's licence and access to a reliable vehicle
A satisfactory Certificate of Conduct, including a Vulnerable Sector Check

WHAT WE OFFER

A competitive and comprehensive compensation package
Annual performance bonus
Health and dental benefits after probation
Mileage reimbursement for work related travel
Paid vacation and 8 paid statutory holidays
A seat on the senior leadership team of an organization that makes a real difference for clients, families and communities across the province

Provincial Homecare is an equal opportunity employer. We welcome applications from all qualified individuals and will provide accommodation during the recruitment process on request.

To apply, please email: karen.porter@nl.rogers.com

Apply About employer

More about this job

Responsibilities

Lead and develop the province-wide Client Care team, oversee scheduling and service delivery, and coordinate with NL Health Services case managers to ensure clients receive safe, consistent care. Contribute to senior leadership decisions, monitor operational performance, resolve client concerns, support workforce recruitment and retention, and ensure compliance with policies, labour agreements, and safety and privacy requirements.

Requirements

Requires post-secondary education in a relevant field or equivalent experience, at least 10 years in a healthcare-related field, and at least five years managing teams of 20 or more. Candidates need unionized-workplace experience, strong communication and organizational skills, scheduling or client management software knowledge, a valid driver's licence and reliable vehicle, and the ability to work in person, travel, and participate in on-call duties.

Skills

Team Leadership
Staff Coaching and Development
Healthcare Operations
Scheduling
Service Delivery Management
Client Care
Labour Relations
Performance Management
Problem Solving
Communication
Organization
Recruitment and Retention
Privacy Compliance
Occupational Health and Safety

Benefits

Annual Performance Bonus
Health Benefits
Dental Benefits
Mileage Reimbursement
Paid Vacation
Paid Statutory Holidays

Visa sponsorship

Not detected in the job text

Hiring contact

Karen Porter

Hiring contact email

karen.porter@nl.rogers.com

Keywords

Home Care
Community Health
Long-Term Care
Acute Care
Client Care
Home Support Services
NL Health Services
AlayaCare
Scheduling Software
Client Management Software
Service Delivery
Care Plans
Visit Fill Rates
Missed Visits
Overtime Management
Call Response
Labour Relations
Collective Agreement
Grievances
Occupational Health and Safety
Privacy Compliance
Funder Standards
Vulnerable Sector Check
Recruitment
Performance Reviews

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