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Added 4 mins ago
PI
Project Technologist
Pinchin in Canada
Dartmouth, NS
- Full-time
…Dartmouth. This position reports directly to the Operations Manager and is being filled as a replacement…
Added 4 mins ago
C/
Senior Corporate Communications Specialist (Bilingual)
CIRO / OCRI
Toronto, ON · Montreal, QC
- Full-time
…Communications & Public Affairs team. Reporting to the Senior Manager, Corporate Communications & Public Affairs, you will develop and execute strategic communications that support CIRO's…
Added 4 mins ago
FC
Group Underwriter Level II
First Canadian Financial Group
Edmonton, AB
- Full-time
…Benefits team, based in Downtown Edmonton and reporting to the Manager, Group Underwriting. This role is responsible for applying underwriting best practices to evaluate, rate, and…
Added 4 mins ago
CF
Manager, Research & Insights (12 month contract)
Cadillac Fairview
Toronto, ON
- Full-time
The Manager, Research & Insights is responsible for executing research initiatives, developing and maintaining proprietary models, ensuring legal compliance and managing the overall…
Added 4 mins ago
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ENO Field Engineer
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Inuvik, NT
- Full-time
Reporting to the Asset Manager, Energy North Operations Division, the Thermal Field Engineer provides critical engineering support for the operation, maintenance, and reliability of thermal…
Added 4 mins ago
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Warranty Claims Adjuster
Toyota Motor Corporation
Kamloops, BC · Toyota Canada Inc - Head Office
- Full-time
…to support our Customer Services department reporting to the Manager, Warranty Claims. The selected candidate will assist Dealers to correctly administer Factory Warranty and Extra Care…
Added 4 mins ago
S
Field Marketing Specialist
Solink
Remote, Canada
- $58,314 to $75,000 CAD / year
- Full-time
- Remote
Solink is looking for a Field Marketing Specialist to execute our trade show and field event program across North America. Our buyers: loss prevention leaders, operators, franchise owners,…
Added 4 mins ago
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Manager, Strategic Workforce Planning (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 4 mins ago
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Manager, Global P2C Innovation Readiness & Enablement
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Position Title: Manager, Global P2C Innovation Readiness & Enablement
Added 4 mins ago
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Financial Services Internal Audit Senior Manager
PwC
Calgary, AB · Toronto, ON
- Full-time
As a Financial Services Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career.
Added 19 mins ago
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Ship Maintenance Lead - Victoria BC
Thales
Victoria, BC
- Full-time
Other duties in support of the Coastal Service Delivery Team as assigned by the Waterfront Manager.
Added 19 mins ago
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Senior Analyst, Digital Marketing
Nasdaq
Toronto, ON
- Full-time
…Technology Marketing group at Nasdaq. Reporting to the Senior Manager, Digital Success, this role will help execute and improve digital marketing programs across web, SEO and AI search…
Added 19 mins ago
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Software Developer Specialist
Nasdaq
Toronto, ON
- Full-time
As a Back-End Software Engineer, Specialist reporting to the Senior Manager, you'll play a critical role in designing and delivering cloud-based data solutions that power financial markets…
Added 20 mins ago
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Growth Coordinator
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Saint John, NB
- Full-time
…of Saint John and under the direct supervision of the Growth Manager, the Growth Coordinator will be a champion for growth in Saint…
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Health & Safety Manager
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AB · Edmonton, AB
- Full-time
Bachelor’s Degree in Health & Safety or a related field preferred
Added 20 mins ago
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Pipeline Integrity Engineer
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Calgary, AB
- Full-time
…all the way out to the wellhead, talking to devices in the field and turning raw measurement data into decisions our clients trust. If that sounds like a challenge you want to help tackle,…
Added 20 mins ago
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Finance Manager
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- Full-time
Role Description The Finance Manager is a full-time, on-site role located in Comox, BC, responsible for managing vehicle financing and insurance products for customers. In this position,…
Added 20 mins ago
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Regional Safety Manager
Railserve, Inc.
AB · Edmonton, AB
- Full-time
Railserve is seeking a Regional Safety Manager to lead our Environmental, Health & Safety (EH&S) program across U.S. and Canadian operations. This role is critical to driving a strong…
Added 20 mins ago
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Field Marketing Manager (12-Month Term)
OpenText
Toronto, ON
- Contract
We are seeking a highly motivated, strategic, and results-driven Field Marketing Manager to lead regional marketing initiatives across Canada. Based in Greater Toronto Area or Waterloo,…
Added 20 mins ago
PC
Project Technologist
Pinchin Canada
Dartmouth, NS
- Full-time
…Dartmouth. This position reports directly to the Operations Manager and is being filled as a replacement…
Added 20 mins ago
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Analyste princ. Plan. strat.
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Toronto, ON
- Full-time
…Digital, Marketing, and Finance). Reporting directly to the Senior Manager, Strategy, this role synthesizes complex business data, models macroeconomic trends, and drafts executive-ready…
Added 20 mins ago
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Senior Analyst, Strategy
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…Digital, Marketing, and Finance). Reporting directly to the Senior Manager, Strategy, this role synthesizes complex business data, models macroeconomic trends, and drafts executive-ready…
Added 21 mins ago
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Gestionnaire principal, FP&A – Approvisionnement stratégique / Senior Manager, FP&A – Strategic Procurement
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- Full-time
Added 21 mins ago
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Spécialiste principal(e), Projets nationaux d’infrastructure/Senior Specialist, National Infrastructure Projects
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Added 21 mins ago
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Provincial Homecare

Client Care Manager

Conception Bay South, NL, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Oct 18, 2026

Original job description

Client Care Manager

Provincial Homecare | St. John's, NL | Full time, Permanent, In person

Competitive and comprehensive compensation package

ABOUT PROVINCIAL HOMECARE

Provincial Homecare is one of the leading home care agencies in Newfoundland and Labrador. Our team of more than 1,000 Home Support Workers and office staff helps seniors and people living with disabilities stay safe, supported and independent in their own homes in more than 180 communities across the province. We are growing, and we are looking for an experienced leader to guide our Client Care team across the province.

THE ROLE

The Client Care Manager leads the team that gets the right caregiver to the right client at the right time. This role is part of our senior leadership team and carries province wide responsibility for client care. You will oversee our Client Care Supervisors and Coordinators, work closely with NL Health Services case managers, and make sure every client receives safe, consistent, high quality care. You will also help shape the direction of the organization. This is a senior, hands on, in person leadership role based in St. John's. It suits someone who knows healthcare, understands people, and can keep a large and busy operation running smoothly.

WHAT YOU'LL DO

Lead, coach and develop a large team of Client Care Supervisors and Coordinators across the province, including hiring, training, performance reviews and day to day support
Contribute to organizational planning and decision making as a member of the senior leadership team
Oversee scheduling and service delivery province wide so client visits are covered, on time and consistent with each client's care plan
Serve as a key contact for NL Health Services case managers on referrals, service changes, client concerns and reporting
Track key measures such as visit fill rates, missed visits, overtime and call response, and lead improvements
Respond to and resolve client and family concerns promptly and professionally
Support the recruitment and retention of Home Support Workers throughout Newfoundland and Labrador
Apply the collective agreement fairly and consistently and take part in labour relations matters, including grievances
Ensure compliance with PHC policies, occupational health and safety requirements, privacy obligations and funder standards
Travel throughout the province and take part in on call duties as required

WHAT YOU BRING

Post secondary education in health administration, nursing, social work, business or a related field, or an equivalent combination of education and experience
10+ years of experience in healthcare related fields such as home care, community health, long term care or acute care
5+ years of experience managing large teams of 20 or more people
Experience in a unionized workplace
Strong working knowledge of scheduling or client management software (AlayaCare experience is an asset)
Excellent communication, problem solving and organizational skills, and the ability to stay calm and decisive when priorities shift quickly
Knowledge of home support services and the NL health system is an asset
Ability to work in person in St. John's, travel throughout the province and take part in on call duties as required
A valid driver's licence and access to a reliable vehicle
A satisfactory Certificate of Conduct, including a Vulnerable Sector Check

WHAT WE OFFER

A competitive and comprehensive compensation package
Annual performance bonus
Health and dental benefits after probation
Mileage reimbursement for work related travel
Paid vacation and 8 paid statutory holidays
A seat on the senior leadership team of an organization that makes a real difference for clients, families and communities across the province

Provincial Homecare is an equal opportunity employer. We welcome applications from all qualified individuals and will provide accommodation during the recruitment process on request.

To apply, please email: karen.porter@nl.rogers.com

Apply About employer

More about this job

Responsibilities

Lead and develop the province-wide Client Care team, oversee scheduling and service delivery, and coordinate with NL Health Services case managers to ensure clients receive safe, consistent care. Contribute to senior leadership decisions, monitor operational performance, resolve client concerns, support workforce recruitment and retention, and ensure compliance with policies, labour agreements, and safety and privacy requirements.

Requirements

Requires post-secondary education in a relevant field or equivalent experience, at least 10 years in a healthcare-related field, and at least five years managing teams of 20 or more. Candidates need unionized-workplace experience, strong communication and organizational skills, scheduling or client management software knowledge, a valid driver's licence and reliable vehicle, and the ability to work in person, travel, and participate in on-call duties.

Skills

Team Leadership
Staff Coaching and Development
Healthcare Operations
Scheduling
Service Delivery Management
Client Care
Labour Relations
Performance Management
Problem Solving
Communication
Organization
Recruitment and Retention
Privacy Compliance
Occupational Health and Safety

Benefits

Annual Performance Bonus
Health Benefits
Dental Benefits
Mileage Reimbursement
Paid Vacation
Paid Statutory Holidays

Visa sponsorship

Not detected in the job text

Hiring contact

Karen Porter

Hiring contact email

karen.porter@nl.rogers.com

Keywords

Home Care
Community Health
Long-Term Care
Acute Care
Client Care
Home Support Services
NL Health Services
AlayaCare
Scheduling Software
Client Management Software
Service Delivery
Care Plans
Visit Fill Rates
Missed Visits
Overtime Management
Call Response
Labour Relations
Collective Agreement
Grievances
Occupational Health and Safety
Privacy Compliance
Funder Standards
Vulnerable Sector Check
Recruitment
Performance Reviews

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