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Added 21 mins ago
G
Project Controls Coordinator - Buildings
Graham
Vancouver, BC
- Full-time
Graham is actively recruiting for a Senior Project Controls Coordinator to support the Buildings Division. Reporting to the Senior Project Controls Manager, this role partners with project…
Added 21 mins ago
JA
Senior Customer Service Representative
JemPak, a First Quality Company
Concord, ON
- $60,000 to $70,000 CAD / year
- Full-time
Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 1 hour ago
NB
Senior Account Manager, Corporate Financing Structuring
National Bank of Canada
Montreal, QC
- Full-time
As a Senior Account Manager, Corporate Financing Structuring, and in close collaboration with your colleagues, you will play a key role in the strategic support of companies nationwide. The…
Added 1 hour ago
NB
Skills Development Senior Architect
National Bank of Canada
Montreal, QC
- Full-time
You are part of a team of 18 colleagues in the commercial Banking sector and will report to the Senior Manager – skills Development. Our team stands out for its expertise, close…
Added 2 hours ago
Senior Product Designer - Driver Compliance
Geotab
Oakville, ON
As a Senior Product Designer, your key area of responsibility will be driving design initiatives in cross-functional teams, promoting cross-functional collaboration, and ensuring the…
Added 2 hours ago
FC
Senior Product Operations Analyst
Fidelity Canada
Toronto, ON
- Full-time
…embrace innovation in all areas as we continue to grow our business into the…
Added 2 hours ago
J
Manager, Financial Reporting
Jobgether
Canada
- Full-time
…multiple legal entities. Working closely with finance teams and senior leadership, you will contribute to budgeting, forecasting, and executive-level financial analysis. You will also…
Added 3 hours ago
J
Manager, Financial Reporting
Jobgether
Canada
- Full-time
…multiple legal entities. Working closely with finance teams and senior leadership, you will contribute to budgeting, forecasting, and executive-level financial analysis. You will also…
Added 4 hours ago
Senior Project Manager
BC Assessment
Victoria, BC
Leads the development of detailed and complex feasibility studies, business cases, cost-benefit analyses and options papers, providing recommendations to support approval and funding…
Added 4 hours ago
H
Account Executive - Digital Marketing Agency
Huzzle
Remote, Canada
- Full-time
- Remote
Operating with a senior-led model, the firm prioritizes business outcomes over technology checklists, utilizing deep expertise in research design and engineering to solve critical…
Added 4 hours ago
Engineering Manager, Dynamic Pricing
Lyft
Toronto, ON
…systems to handle more volume. We are looking for an Engineering Manager to lead a group of 6-8 engineers. You'll own the reliability and evolution of dynamic pricing systems that operate…
Added 5 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 6 hours ago
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Mortgage Specialist
BMO
Barrie, ON
- Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…
Added 6 hours ago
B
Mortgage Specialist
BMO
Newmarket, ON
- Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…
Added 6 hours ago
K
Manager, Canadian Corporate Tax
KPMG
Vancouver, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 6 hours ago
BM
Revenue Manager - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The incumbent will implement pricing, channel, business mix, and product strategies to maximize revenue potential and achieve budgeted targets by business unit. They will develop accurate…
Added 6 hours ago
UO
Manager, Operations - Minwagoming Centre for Indigenous Health Research and Education
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…reports, committee documentation, and operational updates for senior leadership, advisory committees, and external…
Added 7 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 7 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 7 hours ago
T
Product Owner - Payments Modenization
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
T
Solutions Design IT Specialist
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 hours ago
BP
Section Manager, Engineering (Electrical Design)
Bruce Power
Bruce Power
- Full-time
…Program and medical isotope production. Ongoing training and development are part of every job, offering constant growth and skill-building…
Added 7 hours ago
PEOPLE SERVICES CONSULTANT
City of Toronto
Toronto, ON
Division & Section: Employment & Social Services, E&SS Business & Financial Supports

Provincial Homecare

Client Care Manager

Conception Bay South, NL, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Oct 18, 2026

Original job description

Client Care Manager

Provincial Homecare | St. John's, NL | Full time, Permanent, In person

Competitive and comprehensive compensation package

ABOUT PROVINCIAL HOMECARE

Provincial Homecare is one of the leading home care agencies in Newfoundland and Labrador. Our team of more than 1,000 Home Support Workers and office staff helps seniors and people living with disabilities stay safe, supported and independent in their own homes in more than 180 communities across the province. We are growing, and we are looking for an experienced leader to guide our Client Care team across the province.

THE ROLE

The Client Care Manager leads the team that gets the right caregiver to the right client at the right time. This role is part of our senior leadership team and carries province wide responsibility for client care. You will oversee our Client Care Supervisors and Coordinators, work closely with NL Health Services case managers, and make sure every client receives safe, consistent, high quality care. You will also help shape the direction of the organization. This is a senior, hands on, in person leadership role based in St. John's. It suits someone who knows healthcare, understands people, and can keep a large and busy operation running smoothly.

WHAT YOU'LL DO

Lead, coach and develop a large team of Client Care Supervisors and Coordinators across the province, including hiring, training, performance reviews and day to day support
Contribute to organizational planning and decision making as a member of the senior leadership team
Oversee scheduling and service delivery province wide so client visits are covered, on time and consistent with each client's care plan
Serve as a key contact for NL Health Services case managers on referrals, service changes, client concerns and reporting
Track key measures such as visit fill rates, missed visits, overtime and call response, and lead improvements
Respond to and resolve client and family concerns promptly and professionally
Support the recruitment and retention of Home Support Workers throughout Newfoundland and Labrador
Apply the collective agreement fairly and consistently and take part in labour relations matters, including grievances
Ensure compliance with PHC policies, occupational health and safety requirements, privacy obligations and funder standards
Travel throughout the province and take part in on call duties as required

WHAT YOU BRING

Post secondary education in health administration, nursing, social work, business or a related field, or an equivalent combination of education and experience
10+ years of experience in healthcare related fields such as home care, community health, long term care or acute care
5+ years of experience managing large teams of 20 or more people
Experience in a unionized workplace
Strong working knowledge of scheduling or client management software (AlayaCare experience is an asset)
Excellent communication, problem solving and organizational skills, and the ability to stay calm and decisive when priorities shift quickly
Knowledge of home support services and the NL health system is an asset
Ability to work in person in St. John's, travel throughout the province and take part in on call duties as required
A valid driver's licence and access to a reliable vehicle
A satisfactory Certificate of Conduct, including a Vulnerable Sector Check

WHAT WE OFFER

A competitive and comprehensive compensation package
Annual performance bonus
Health and dental benefits after probation
Mileage reimbursement for work related travel
Paid vacation and 8 paid statutory holidays
A seat on the senior leadership team of an organization that makes a real difference for clients, families and communities across the province

Provincial Homecare is an equal opportunity employer. We welcome applications from all qualified individuals and will provide accommodation during the recruitment process on request.

To apply, please email: karen.porter@nl.rogers.com

Apply About employer

More about this job

Responsibilities

Lead and develop the province-wide Client Care team, oversee scheduling and service delivery, and coordinate with NL Health Services case managers to ensure clients receive safe, consistent care. Contribute to senior leadership decisions, monitor operational performance, resolve client concerns, support workforce recruitment and retention, and ensure compliance with policies, labour agreements, and safety and privacy requirements.

Requirements

Requires post-secondary education in a relevant field or equivalent experience, at least 10 years in a healthcare-related field, and at least five years managing teams of 20 or more. Candidates need unionized-workplace experience, strong communication and organizational skills, scheduling or client management software knowledge, a valid driver's licence and reliable vehicle, and the ability to work in person, travel, and participate in on-call duties.

Skills

Team Leadership
Staff Coaching and Development
Healthcare Operations
Scheduling
Service Delivery Management
Client Care
Labour Relations
Performance Management
Problem Solving
Communication
Organization
Recruitment and Retention
Privacy Compliance
Occupational Health and Safety

Benefits

Annual Performance Bonus
Health Benefits
Dental Benefits
Mileage Reimbursement
Paid Vacation
Paid Statutory Holidays

Visa sponsorship

Not detected in the job text

Hiring contact

Karen Porter

Hiring contact email

karen.porter@nl.rogers.com

Keywords

Home Care
Community Health
Long-Term Care
Acute Care
Client Care
Home Support Services
NL Health Services
AlayaCare
Scheduling Software
Client Management Software
Service Delivery
Care Plans
Visit Fill Rates
Missed Visits
Overtime Management
Call Response
Labour Relations
Collective Agreement
Grievances
Occupational Health and Safety
Privacy Compliance
Funder Standards
Vulnerable Sector Check
Recruitment
Performance Reviews

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