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Added 1 min ago
SM
Registered Practical Nurse - Hospital Overflow Program - PT Limited-Time Contract - Until JUNE 30, 2027
St. Michael's Homes
Toronto, ON
- Part-time
Significant front-line nursing harm reduction experience: values aligned with a harm reduction and trauma-informed approach to service delivery.
Added 13 mins ago
PA
Financial Services Manager (AutoPlanet Durham)
Performance Auto Group
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- Full-time
Coordinate with the Sales and Service departments to schedule delivery dates, as well as the pre-delivery clean up services.
Added 13 mins ago
PA
Sales Consultant (Planet Ford)
Performance Auto Group
Brampton, ON
- Full-time
Planet Ford is currently seeking self-starting, highly motivated individuals, with proven track records in customer service or sales to join their dynamic team of Sales Consultants in…
Added 13 mins ago
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Financial Services Manager (Performance Toyota)
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Added 13 mins ago
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Assistant Sales Manager (AutoPlanet Durham)
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Clarington, ON
- Full-time
Autoplanet Durham is looking for an Assistant Sales Manager to join their dynamic team!
Added 15 mins ago
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Project Manager
Plusgrade
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- Full-time
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Added 28 mins ago
Cook - Part Time (1:30PM-6:30PM | 20 Hours Biweekly)
COGIR Real Estate
Toronto, ON
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 28 mins ago
G
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- Part-time
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…solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools…
Added 28 mins ago
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COMMERCIAL/FLEET ADMINISTRATOR
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Added 29 mins ago
FH
RN/RPN, CRESST - Fraser East
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Added 29 mins ago
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Veterinary Assistant & Receptionist, Cattle Health
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Added 29 mins ago
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DDA, Facilities, Safety & Campus Development
Capilano University
North Vancouver, BC
- Full-time
…budgets, operational support, establishing processes, customer service, and coordination of campus planning projects while maintaining compliance with university policies and…
Added 32 mins ago
R
Financial Planner Investment and Retirement Planning Assistant
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- Full-time
…related activities by providing value added administrative service and support. You will provide responsive client contact management through telephone, fax and e-mail requests, as well as,…
Added 32 mins ago
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Manager, Learning Strategy & Development
TD
Toronto, ON
- Full-time
We are looking for a passionate and creative Manager of Learning Strategy & Design to be primarily responsible for the end-to-end ownership for a portfolio of learning programs ranging in…
Added 47 mins ago
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Added 47 mins ago
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Added 47 mins ago
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Added 47 mins ago
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- Full-time
The Manager, Scheduling leads the operational implementation and continuous optimization of Porter’s near-to-medium-term flight schedules across both the Embraer E195-E2 and Dash 8-400…
Added 1 hour ago
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Added 1 hour ago
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Manager, Residence Services
Olds College of Agriculture & Technology
Olds, AB
- $87,000 to $95,000 CAD / year
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The Opportunity - Manager, Residence Services (full-time, permanent)
Added 1 hour ago
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Driver Merchandiser
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Added 1 hour ago
Operations - Mobile Supervisor Vancouver and Abbotsford (Guardteck)
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Added 1 hour ago
PH
General Manager
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- Full-time
The General Manager is responsible for coordinating all operations of the retail store in support of short and long-term goals of the co-operative. This includes achieving desired revenue…
Added 1 hour ago
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Payroll Tax Manager – Indirect Tax
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Provincial Homecare

Client Care Manager

Conception Bay South, NL, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Oct 18, 2026

Original job description

Client Care Manager

Provincial Homecare | St. John's, NL | Full time, Permanent, In person

Competitive and comprehensive compensation package

ABOUT PROVINCIAL HOMECARE

Provincial Homecare is one of the leading home care agencies in Newfoundland and Labrador. Our team of more than 1,000 Home Support Workers and office staff helps seniors and people living with disabilities stay safe, supported and independent in their own homes in more than 180 communities across the province. We are growing, and we are looking for an experienced leader to guide our Client Care team across the province.

THE ROLE

The Client Care Manager leads the team that gets the right caregiver to the right client at the right time. This role is part of our senior leadership team and carries province wide responsibility for client care. You will oversee our Client Care Supervisors and Coordinators, work closely with NL Health Services case managers, and make sure every client receives safe, consistent, high quality care. You will also help shape the direction of the organization. This is a senior, hands on, in person leadership role based in St. John's. It suits someone who knows healthcare, understands people, and can keep a large and busy operation running smoothly.

WHAT YOU'LL DO

Lead, coach and develop a large team of Client Care Supervisors and Coordinators across the province, including hiring, training, performance reviews and day to day support
Contribute to organizational planning and decision making as a member of the senior leadership team
Oversee scheduling and service delivery province wide so client visits are covered, on time and consistent with each client's care plan
Serve as a key contact for NL Health Services case managers on referrals, service changes, client concerns and reporting
Track key measures such as visit fill rates, missed visits, overtime and call response, and lead improvements
Respond to and resolve client and family concerns promptly and professionally
Support the recruitment and retention of Home Support Workers throughout Newfoundland and Labrador
Apply the collective agreement fairly and consistently and take part in labour relations matters, including grievances
Ensure compliance with PHC policies, occupational health and safety requirements, privacy obligations and funder standards
Travel throughout the province and take part in on call duties as required

WHAT YOU BRING

Post secondary education in health administration, nursing, social work, business or a related field, or an equivalent combination of education and experience
10+ years of experience in healthcare related fields such as home care, community health, long term care or acute care
5+ years of experience managing large teams of 20 or more people
Experience in a unionized workplace
Strong working knowledge of scheduling or client management software (AlayaCare experience is an asset)
Excellent communication, problem solving and organizational skills, and the ability to stay calm and decisive when priorities shift quickly
Knowledge of home support services and the NL health system is an asset
Ability to work in person in St. John's, travel throughout the province and take part in on call duties as required
A valid driver's licence and access to a reliable vehicle
A satisfactory Certificate of Conduct, including a Vulnerable Sector Check

WHAT WE OFFER

A competitive and comprehensive compensation package
Annual performance bonus
Health and dental benefits after probation
Mileage reimbursement for work related travel
Paid vacation and 8 paid statutory holidays
A seat on the senior leadership team of an organization that makes a real difference for clients, families and communities across the province

Provincial Homecare is an equal opportunity employer. We welcome applications from all qualified individuals and will provide accommodation during the recruitment process on request.

To apply, please email: karen.porter@nl.rogers.com

Apply About employer

More about this job

Responsibilities

Lead and develop the province-wide Client Care team, oversee scheduling and service delivery, and coordinate with NL Health Services case managers to ensure clients receive safe, consistent care. Contribute to senior leadership decisions, monitor operational performance, resolve client concerns, support workforce recruitment and retention, and ensure compliance with policies, labour agreements, and safety and privacy requirements.

Requirements

Requires post-secondary education in a relevant field or equivalent experience, at least 10 years in a healthcare-related field, and at least five years managing teams of 20 or more. Candidates need unionized-workplace experience, strong communication and organizational skills, scheduling or client management software knowledge, a valid driver's licence and reliable vehicle, and the ability to work in person, travel, and participate in on-call duties.

Skills

Team Leadership
Staff Coaching and Development
Healthcare Operations
Scheduling
Service Delivery Management
Client Care
Labour Relations
Performance Management
Problem Solving
Communication
Organization
Recruitment and Retention
Privacy Compliance
Occupational Health and Safety

Benefits

Annual Performance Bonus
Health Benefits
Dental Benefits
Mileage Reimbursement
Paid Vacation
Paid Statutory Holidays

Visa sponsorship

Not detected in the job text

Hiring contact

Karen Porter

Hiring contact email

karen.porter@nl.rogers.com

Keywords

Home Care
Community Health
Long-Term Care
Acute Care
Client Care
Home Support Services
NL Health Services
AlayaCare
Scheduling Software
Client Management Software
Service Delivery
Care Plans
Visit Fill Rates
Missed Visits
Overtime Management
Call Response
Labour Relations
Collective Agreement
Grievances
Occupational Health and Safety
Privacy Compliance
Funder Standards
Vulnerable Sector Check
Recruitment
Performance Reviews

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