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Added 2 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 3 mins ago
T
Product Owner - Payments Modenization
TD
Toronto, ON
- Full-time
Added 17 mins ago
SUPERVISOR HUMAN SERVICES INTEGRATION
City of Toronto
ON · Toronto, ON
Reporting to the Manager, Human Services Integration, the Supervisor, Human Services Integration is responsible for the daily operation of the functions within the Application and Support…
Added 1 hour ago
W4
Administrative Assistant
West 4th Physiotherapy Clinic
Vancouver, BC
- Part-time
 Provide general administrative support to the Office Manager and Physiotherapists
Added 2 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Be a tactful and flexible team player aligned with the client's project vision and direction, keeping the Client Project Manager informed of work activities, risks, and issues.
Added 2 hours ago
SM
RQ11679 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM) modules, enterprise resource planning…
Added 2 hours ago
SM
RQ11678 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), ERP system development, and case…
Added 2 hours ago
SM
RQ11679 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM) modules, enterprise resource planning…
Added 2 hours ago
SM
RQ11678 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), ERP system development, and case…
Added 2 hours ago
SM
RQ11678 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), ERP system development, and case…
Added 2 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Be a tactful and flexible team player aligned with the client's project vision and direction, keeping the Client Project Manager informed of work activities, risks, and issues.
Added 2 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…successful candidate will lead testing activities throughout the software development lifecycle, design and manage comprehensive test plans, validate application functionality and…
Added 2 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…successful candidate will lead testing activities throughout the software development lifecycle, design and manage comprehensive test plans, validate application functionality and…
Added 2 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Be a tactful and flexible team player aligned with the client's project vision and direction, keeping the Client Project Manager informed of work activities, risks, and issues.
Added 2 hours ago
SM
RQ00822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…successful candidate will lead testing activities throughout the software development lifecycle, design and manage comprehensive test plans, validate application functionality and…
Added 2 hours ago
SM
RQ11679 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM) modules, enterprise resource planning…
Added 3 hours ago
NI
Account Manager - Consumer Products - Plant Pots
NAFOR Inc.
Toronto, ON
- Full-time
…role calls for a talented, enthusiastic, and proactive Account Manager who shines on the phone and by email, is comfortable on video, loves a challenge, and is willing to travel within…
Added 4 hours ago
FC
Maintenance Tech III
FedEx Canada
Woodbridge, ON
- Full-time
Ability to utilize the Enterprise Asset Management (EAM) software to enter and retrieve prescribed data
Added 6 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 6 hours ago
A
Manager, Software Engineering
Aviso
Vancouver, BC
- $145,000 to $160,000 CAD / year
- Full-time
We're looking to fill an opening for a Manager, Software Engineering to join our Technology Team.
Added 6 hours ago
AW
Manager, Software Engineering
Aviso Wealth
Remote, Canada
- $145,000 to $160,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Manager, Software Engineering to join our Technology Team.
Added 6 hours ago
People & Recruitment Partner
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Calgary, AB
…experts and brightest minds in data orchestration, analytics, software development, and industry insights to uncover opportunities where others can’t. At Orennia, you’ll become part of a…
Added 6 hours ago
O&
Senior Prep Cook - Catering
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- Full-time
You are keen to acquire new skills and take direction, feedback, coaching from your from Sous Chef, Chef and/or General Manager
Added 6 hours ago
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Hotel Maintenance Supervisor *Tsuut'ina Nation Members Only*
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
This position reports to the Facilities Manager.
Added 6 hours ago
O
People & Recruitment Partner
Orennia
Calgary, AB
- Full-time
…experts and brightest minds in data orchestration, analytics, software development, and industry insights to uncover opportunities where others can’t. At Orennia, you’ll become part of a…

Provincial Homecare

Client Care Manager

Conception Bay South, NL, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Oct 18, 2026

Original job description

Client Care Manager

Provincial Homecare | St. John's, NL | Full time, Permanent, In person

Competitive and comprehensive compensation package

ABOUT PROVINCIAL HOMECARE

Provincial Homecare is one of the leading home care agencies in Newfoundland and Labrador. Our team of more than 1,000 Home Support Workers and office staff helps seniors and people living with disabilities stay safe, supported and independent in their own homes in more than 180 communities across the province. We are growing, and we are looking for an experienced leader to guide our Client Care team across the province.

THE ROLE

The Client Care Manager leads the team that gets the right caregiver to the right client at the right time. This role is part of our senior leadership team and carries province wide responsibility for client care. You will oversee our Client Care Supervisors and Coordinators, work closely with NL Health Services case managers, and make sure every client receives safe, consistent, high quality care. You will also help shape the direction of the organization. This is a senior, hands on, in person leadership role based in St. John's. It suits someone who knows healthcare, understands people, and can keep a large and busy operation running smoothly.

WHAT YOU'LL DO

Lead, coach and develop a large team of Client Care Supervisors and Coordinators across the province, including hiring, training, performance reviews and day to day support
Contribute to organizational planning and decision making as a member of the senior leadership team
Oversee scheduling and service delivery province wide so client visits are covered, on time and consistent with each client's care plan
Serve as a key contact for NL Health Services case managers on referrals, service changes, client concerns and reporting
Track key measures such as visit fill rates, missed visits, overtime and call response, and lead improvements
Respond to and resolve client and family concerns promptly and professionally
Support the recruitment and retention of Home Support Workers throughout Newfoundland and Labrador
Apply the collective agreement fairly and consistently and take part in labour relations matters, including grievances
Ensure compliance with PHC policies, occupational health and safety requirements, privacy obligations and funder standards
Travel throughout the province and take part in on call duties as required

WHAT YOU BRING

Post secondary education in health administration, nursing, social work, business or a related field, or an equivalent combination of education and experience
10+ years of experience in healthcare related fields such as home care, community health, long term care or acute care
5+ years of experience managing large teams of 20 or more people
Experience in a unionized workplace
Strong working knowledge of scheduling or client management software (AlayaCare experience is an asset)
Excellent communication, problem solving and organizational skills, and the ability to stay calm and decisive when priorities shift quickly
Knowledge of home support services and the NL health system is an asset
Ability to work in person in St. John's, travel throughout the province and take part in on call duties as required
A valid driver's licence and access to a reliable vehicle
A satisfactory Certificate of Conduct, including a Vulnerable Sector Check

WHAT WE OFFER

A competitive and comprehensive compensation package
Annual performance bonus
Health and dental benefits after probation
Mileage reimbursement for work related travel
Paid vacation and 8 paid statutory holidays
A seat on the senior leadership team of an organization that makes a real difference for clients, families and communities across the province

Provincial Homecare is an equal opportunity employer. We welcome applications from all qualified individuals and will provide accommodation during the recruitment process on request.

To apply, please email: karen.porter@nl.rogers.com

Apply About employer

More about this job

Responsibilities

Lead and develop the province-wide Client Care team, oversee scheduling and service delivery, and coordinate with NL Health Services case managers to ensure clients receive safe, consistent care. Contribute to senior leadership decisions, monitor operational performance, resolve client concerns, support workforce recruitment and retention, and ensure compliance with policies, labour agreements, and safety and privacy requirements.

Requirements

Requires post-secondary education in a relevant field or equivalent experience, at least 10 years in a healthcare-related field, and at least five years managing teams of 20 or more. Candidates need unionized-workplace experience, strong communication and organizational skills, scheduling or client management software knowledge, a valid driver's licence and reliable vehicle, and the ability to work in person, travel, and participate in on-call duties.

Skills

Team Leadership
Staff Coaching and Development
Healthcare Operations
Scheduling
Service Delivery Management
Client Care
Labour Relations
Performance Management
Problem Solving
Communication
Organization
Recruitment and Retention
Privacy Compliance
Occupational Health and Safety

Benefits

Annual Performance Bonus
Health Benefits
Dental Benefits
Mileage Reimbursement
Paid Vacation
Paid Statutory Holidays

Visa sponsorship

Not detected in the job text

Hiring contact

Karen Porter

Hiring contact email

karen.porter@nl.rogers.com

Keywords

Home Care
Community Health
Long-Term Care
Acute Care
Client Care
Home Support Services
NL Health Services
AlayaCare
Scheduling Software
Client Management Software
Service Delivery
Care Plans
Visit Fill Rates
Missed Visits
Overtime Management
Call Response
Labour Relations
Collective Agreement
Grievances
Occupational Health and Safety
Privacy Compliance
Funder Standards
Vulnerable Sector Check
Recruitment
Performance Reviews

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