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Added 20 hours ago
Mechanical Technician
Apotex
Toronto, ON · North York, ON
Assist Supervisors in resolving technical service issues with internal customers, such as Operations, Quality, Engineering, etc., and formulates recommendations to resolve matters which are…
Added 1 day ago
Production Mechanical Technician
Apotex
Richmond Hill, ON
Assist Production Technical Coordinators in resolving technical service issues with internal customers, such as Operations, Quality, Engineering, etc., and formulates recommendations to…
Added 1 day ago
Mechanical Technician
Apotex
Toronto, ON · North York, ON
Assist Packaging Technical Coordinators/Supervisors in resolving technical service issues with internal customers, such as Operations, Quality, Engineering, etc., and formulates…
Added 1 day ago
I
Lead Advanced Field Service Technician
Intelligrated
Paris, ON
- Full-time
Serves as a Technical Trainer to the Customer Service Technician
Added 2 days ago
A
Mechanical Technician
Apotex
Toronto, ON · Etobicoke, ON
- $72,284.85 to $101,198.79 CAD / year
Assist Production Technical Coordinators in resolving technical service issues with internal customers, such as Operations, Quality, Engineering, etc., and formulates recommendations to…
Added 2 days ago
G
Développeur(euse) logiciel / Software Developer - Cloudrunner
Genetec
Montreal, QC
- Full-time
…la sécurité physique unifiée, de la sécurité publique et des opérations. Genetec développe des logiciels sur plateforme ouverte, du matériel et des services basés sur le cloud destinés au…
Added 2 days ago
HE
Microsoft Copilot Trainer
Hume Edge
Calgary, AB
- Contract
The Microsoft Copilot Trainer is responsible for designing and delivering training programs that help clients effectively use Microsoft Copilot and related productivity tools. Day-to-day…
Added 2 days ago
CM
Aviation Technical Trainer - Engine Modules
Carter Murray
Montreal, QC
- $75,000 to $150,000 CAD / year
- Full-time
Our client is seeking an Aviation Technical Trainer – Engine Modules to support technician development within a leading aviation MRO (Maintenance, Repair & Overhaul) environment. This role…
Added 2 days ago
V|
EHS Specialist
Veolia | North America
Guelph, ON
- Full-time
Provide technical assistance and guidance to the plant by leading or assisting in safety committee team and meetings, including EHS regulatory interpretations
Added 2 days ago
V|
EHS Specialist
Veolia | Water Tech
Guelph, ON
- $78,000 to $95,000 CAD / year
- Full-time
Provide technical assistance and guidance to the plant by leading or assisting in safety committee team and meetings, including EHS regulatory interpretations
Added 2 days ago
PA
Client Success Manager
Provision Analytics
Calgary, AB
- Full-time
…renewals. You’d take over roughly 80 accounts, from single-site operations with a handful of users to multi-site producers and manufacturers with dozens to low hundreds of users. Some need…
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Montreal, QC
- Full-time
We are recruiting for a Bilingual Learning & Development Trainer/Instructional Designer to join our team and work from any of our offices.
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Calgary, AB
- Full-time
We are recruiting for a Bilingual Learning & Development Trainer/Instructional Designer to join our team and work from any of our offices.
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Quebec, QC
- Full-time
We are recruiting for a Bilingual Learning & Development Trainer/Instructional Designer to join our team and work from any of our offices.
Added 2 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Toronto, ON
- Full-time
We are recruiting for a Bilingual Learning & Development Trainer/Instructional Designer to join our team and work from any of our offices. This is a newly created position.
Added 3 days ago
BC
Operations Improvement Specialist
Bird Construction
Calgary, AB
- Full-time
This is an operations-focused role requiring practical construction or field experience, strong cross-functional coordination, sound judgment, and the ability to turn ambiguity into clear…
Added 3 days ago
E
Utility Services Technician II
Enbridge
Geraldton, ON
- Full-time
Advanced technical expertise related to gas handling, pipeline maintenance, tapping and stopping, valve operations, commercial and industrial gas services, or specialized utility service…
Added 3 days ago
AI
Licensed Automotive Technician - Moncton Chrysler
AutoCanada Inc.
Moncton, NB
- $32 to $51.63 CAD / hour
- Full-time
…John, South East Moncton, Service Department, Fixed Ops, Fixed Operations, Red Seal Service Technician, Service technician, Service Warranty, Auto Repair Shop, Auto Maintenance, Customer…
Added 3 days ago
Technician, Mechanical
Apotex
Richmond Hill, ON
Assist Production Technical Coordinators in resolving technical service issues with internal customers, such as Operations, Quality, Engineering, etc., and formulates recommendations to…
Added 3 days ago
V
Journal Editorial & Production Coordinator
VAST_BC
Vancouver, BC
- Part-time
…experience of torture and trauma, and an influential advisor and trainer to multiple levels of policy makers and…
Added 4 days ago
Training Manager - Any Location
Pattison Agriculture Limited
Swan River, MB · Russell, MB · Unity, SK · Kelvington, SK · Leader, SK · Balcarres, SK · Wynyard, SK · Moosomin, SK · Preeceville, SK · Shaunavon, SK · Maple Creek, SK · Kamsack, SK · Kyle, SK · Swift Current, SK · North Battleford, SK · Humboldt, SK · Kindersley, SK · Yorkton, SK
Understand technical manuals, equipment set up, components, operations for John Deere and short-line products
Added 4 days ago
RV
Principal Trainer
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
As a Provider Principal Trainer, you will report to the Regional Manager, Clinical Informatics: Provider & Ancillary, specifically on the Provider System Team. As a Principal Trainer, you…
Added 4 days ago
LM
Naval Operations Senior Subject Matter Expert (SME)
Lockheed Martin
Halifax, NS
- Full-time
This role will employ Naval Subject Matter Experts (SMEs) to advise, develop, and deliver portions of Naval Operations and Warfare training, across all warfare domains, in collaboration…
Added 4 days ago
WM
Industrial Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 5 days ago
MC
Senior Trainer, Instructional Design & Training (35927)
Myticas Consulting
Ottawa, ON
- Full-time
Senior Trainer, Instructional Design & Training

Provision Analytics

Client Success Manager

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 20, 2027
Posting language: English
Posted: Oct 22, 2026

Original job description

ABOUT THIS JOB

We’re hiring a Client Success Manager to own a book of SMB and mid-market accounts end to end: onboarding, training, adoption, account management, and renewals. You’d take over roughly 80 accounts, from single-site operations with a handful of users to multi-site producers and manufacturers with dozens to low hundreds of users. Some need a touch once a year, some need you weekly. You’d also onboard new accounts in this range as they sign, running discovery, configuration (with our analysts), training, and go-live.

This is client-facing work at a SaaS company. You’d be the face of Provision to these accounts: keeping them healthy, finding where we can do more for them, and making sure the platform is actually used on the plant floor. If you’ve owned a book of external clients before and can show the training materials you’ve built, we should talk.

This role is based in Calgary, with 2 days per week in our office.

RESPONSIBILITIES

Own a book of ~80 SMB and mid-market accounts: account health, a cadence that fits each tier, renewals, and expansion opportunities
Onboard new accounts end to end: discovery, analyzing the client’s food safety documentation, coordinating configuration with our analysts, training, go-live, and early adoption
Deliver training in the format each client needs (online, on-site, train-the-trainer) and build the materials behind it
Run business reviews with larger accounts and stay close to adoption after go-live
Handle day-to-day questions from your accounts, and route configuration and support work to the right teammate
Help us formalize how we segment and service SMB and mid-market accounts as the book grows
Travel to client locations, primarily within North America (up to 10%)

REQUIREMENTS

3+ years in client success, account management, or onboarding at a software company, serving external clients
Proven ownership of a book of accounts, including renewals, retention, and expansion
Experience training non-technical users and building the materials to do it; you can show examples
Comfortable with data: intermediate to advanced Excel or equivalent, and able to make sense of a client’s paperwork and workflows
Effective communication across a wide range of people, from farmers and plant supervisors to VPs of Operations
Strong analytical and problem-solving skills; you look for the cause before you offer a fix
A proactive, ownership-driven mindset; nobody hands you a task list here
Based in Calgary

NICE TO HAVE

Food safety or quality assurance background (HACCP, SQF, BRC, FSMA)
Spanish or French
Experience with multi-site rollouts or train-the-trainer programs

WORK ENVIRONMENT

Work hybrid, flexing between home and our open-concept office (a historic brick loft in Inglewood with free parking)
Take care of your health with medical, dental and health spending account benefits
15 vacation days
Employee Stock Ownership Plan (ESOP) eligible based on performance
Choose your device type (some of us are Mac people, some of us just want to PC)
Have some fun getting to know your coworkers through company events and socials, both virtually and in person (you will likely learn to like darts, most of us are just as surprised about this as you may be)

ABOUT US

Provision is a food safety software platform dedicated to helping fresh produce operations streamline compliance documentation and leverage data insights to improve safety and quality outcomes. Since 2018, hundreds of global operations have embraced our solutions, earning us accolades like the AgSharks 2023 Audience Choice Award and the 2024 AgTech Breakthrough Award. Join us as we make food safer, daily.

We appreciate the interest of all candidates, however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of approximately 80 SMB and mid-market accounts, overseeing account health, adoption, renewals, and expansion opportunities. Lead new-client onboarding from discovery through configuration coordination, training, go-live, and early adoption, while handling client questions and helping develop scalable service practices.

Requirements

Candidates need at least three years of client success, account management, or onboarding experience at a software company, with demonstrated ownership of external accounts, renewals, retention, and expansion. They must be able to train non-technical users, create training materials, work effectively with data and client workflows, communicate across varied stakeholders, and be based in Calgary.

Skills

Client Success
Account Management
Client Onboarding
Account Retention
Renewals
Account Expansion
User Training
Training Material Development
Customer Adoption
Business Reviews
Excel
Data Analysis
Food Safety Documentation
Configuration Coordination
Analytical Problem-Solving
Stakeholder Communication

Benefits

Medical Benefits
Dental Benefits
Health Spending Account
15 Vacation Days
Employee Stock Ownership Plan
Choice Of Device Type
Company Events And Socials
Free Parking

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Food Safety Software
SMB Accounts
Mid-Market Accounts
Account Health
Customer Adoption
Renewals
Retention
Expansion Opportunities
Client Onboarding
Discovery
Food Safety Documentation
Configuration
Training
Train-The-Trainer
Go-Live
Business Reviews
Excel
Client Workflows
HACCP
SQF
BRC
FSMA
Multi-Site Rollouts
Fresh Produce
Compliance Documentation
Data Insights
Quality Assurance

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