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Added 2 hours ago
CG
Operations Manager - Yard and Asset
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- Full-time
ConeTec is a global leader in geocharacterization. We help clients explore, build, and protect the world with confidence by delivering better information for better decisions across field,…
Added 3 hours ago
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Senior Manager - Flights Marketing (Bangkok-based, relocation provided)
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- Full-time
The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the…
Added 3 hours ago
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Associate Manager, Marketing Innovation (Bangkok-based, relocation provided)
Agoda
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- Full-time
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Added 3 hours ago
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Associate Manager/ Manager - Flights Marketing (Bangkok-based, relocation provided)
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Vancouver, BC
- Full-time
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Added 4 hours ago
CH
Manager, Logistics and Distribution
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AB · Alberta, Canada
- Full-time
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Chatham-Kent, ON · Ridgetown, ON
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- Full-time
…the required personal protective equipment (PPE) while in the warehouse or production areas (including but not limited to hairnets/beard nets, safety glasses, hearing protection, hard toe…
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Warehouse - Inventory Coordinator
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- $50,000 CAD / year
- Full-time
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Distribution Center Supervisor
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Laval, QC
- Contract
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Store Manager
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Kelowna, BC
- Full-time
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Data Analyst – Power BI Microsoft Fabric (36191)
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- Full-time
We are seeking a Data Analyst to join a highly collaborative technology and data team supporting a complex, operational environment in Ottawa.
Added 6 hours ago
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Package handler
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Vaughan, ON
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Outbound Selector
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Package handler - Warehouse Clerk
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Added 7 hours ago
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Warehouse Supervisor - 6 Month Contract
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Mississauga, ON
- Temporary
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Added 7 hours ago
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Human Resources Generalist
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Woodbridge, ON
- $70,000 to $75,000 CAD / year
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Added 8 hours ago
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Warehouse Supervisor - 6 Month Contract
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Mevotech is hiring a Warehouse Supervisor for a 6 month full-time contract at our Mississauga facility. This is a hands-on leadership role for a results-driven operations leader who thrives…
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Added 8 hours ago
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Human Resources Director
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…lead a broad HR portfolio and work closely with managers and team members across our sites. From helping a leader navigate a difficult conversation to developing programs that strengthen…
Added 8 hours ago
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Inventory Control Analyst
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Mississauga, ON
- Full-time
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Added 8 hours ago
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Store/Warehouse Manager
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- Full-time
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PSI Engineering

Chief Operating Officer

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Build the Business. Build the Team. Build What Comes Next.

Chief Operating Officer (COO)

Greater Toronto Area | Executive Leadership | Industrial Automation

Some executive opportunities are about managing what already exists. This is not one of them. PSI Engineering is looking for an exceptional executive, a builder who can initially build a high-performing Customer Success organization, significantly grow our aftermarket business, and progressively assume leadership of PSI's broader operations as we enter our next stage of growth.

Over the past several years, PSI has grown significantly by delivering innovative automation solutions to demanding warehouse and distribution environments. We are now investing in the leadership and capabilities required to scale further. For the right executive, this opportunity may extend well beyond the COO role.

A Real Executive Career Opportunity

PSI is planning for the evolution of its executive leadership over the next three to five years and intends to develop a strong internal succession pool for future senior leadership opportunities, potentially including CEO. The COO will work closely with the CEO to strengthen operational performance, build organizational capabilities and help shape PSI's future. There are no predetermined successors or promises of advancement. Future opportunities will be earned through performance, leadership, business results and demonstrated capability. But if your ambition is to eventually run a significant industrial technology business and you have the ability to earn that opportunity, we want to meet you.

About PSI Engineering

PSI Engineering manufactures and integrates automated pack and sortation systems for high-volume warehouse and distribution centres serving the B2C market. For more than three decades, PSI has developed innovative engineered solutions that increase throughput and accuracy while reducing labour requirements. Today, we provide end-to-end pack-line automation from consultation and design through manufacturing, implementation and support to customers globally.

The Opportunity

As Chief Operating Officer, you will join PSI with a clear, phased leadership mandate that begins with transforming Customer Success and progressively expands to leadership of the broader operating business. Your primary focus during the first 6–8 months will be to build a high-performing, scalable and commercially successful Customer Success organization. This includes:

Project Delivery → Installation → Commissioning → Technical Support → Field Service → Aftermarket → Long-Term Customer Partnership. You will inherit talented people and an established customer base. Your mandate is to build the leadership, processes, capabilities and commercial engine required to scale.

As the Customer Success organization is strengthened, your responsibilities will progressively expand to integrate manufacturing, engineering execution, supply chain, production planning, quality and overall operational performance. The ultimate objective is to establish a fully integrated operating organization capable of supporting PSI's continued growth and profitability.

You Will:

Initially - Build Customer Success

Build a scalable, industry-leading Customer Success and service organization.
Strengthen project execution through installation, commissioning and customer acceptance.
Build a significant recurring aftermarket revenue business through service, preventive maintenance, spare parts, upgrades, retrofits and lifecycle solutions.
Strengthen field service and technical support.
Establish meaningful customer, service and operational KPIs.
Develop and mentor exceptional technical and operational leaders.
Build deeper executive relationships with strategic customers.

Progressively - Lead the Broader Business

Assume increasing leadership responsibility across manufacturing, engineering execution, supply chain and operations.
Integrate business functions to improve productivity, quality, project delivery, customer satisfaction and profitability.
Strengthen financial and operational management, including budgets, margins, resource utilization and performance accountability.
Build a strong, integrated leadership team capable of supporting significant business growth.
Contribute as a member of PSI's executive team to the company's growth strategy and future direction, working closely with the CEO on strategic planning and long-term operational performance.

Who We Are Looking For

We are not looking for a traditional account management or software Customer Success executive. Nor are we seeking a COO who has reached their ceiling. We are looking for an industrial leader who has built something before and wants to build something bigger. You understand what happens when complex engineered systems must be designed, built, delivered, installed, commissioned and supported in a customer's operation. You can move comfortably between the boardroom, customer site and shop floor. You develop leaders, create scalable processes and understand that exceptional service can become both a competitive advantage and a profitable business.

Most importantly, you are motivated by both phases of this opportunity. You have the capability to lead an entire operating business but recognize that building a world-class Customer Success organization is the immediate priority and the foundation for your broader COO mandate.

What You Bring

15+ years of progressive leadership experience ideally in industrial automation, material handling, warehouse automation, engineered equipment, robotics, manufacturing technology or a closely related industry.
Leadership experience across project delivery, installation, commissioning, field service, technical support, operations and/or Customer Success, along with significant senior management responsibility for broader business operations.
A track record of building high-performing teams and developing leaders.
Experience improving delivery of complex engineered systems, manufacturing performance and operational efficiency.
Strong executive customer relationship and escalation-management capability.
Commercial experience with aftermarket services and recurring revenue.
Strong financial and business acumen, including P&L accountability, operational budgeting, cost management and profitable growth.
The ability to operate strategically while remaining willing to get directly involved when required.
An engineering degree or comparable technical education and relevant experience.
MBA or related graduate education is an asset.

Why PSI?

PSI offers an unusual combination:

An established business.
Proven technology and global customers.
A significant growth mandate.
The authority to build.
Executive-level visibility.
The opportunity to progressively assume leadership of the company's broader operations.
And genuine career potential for increasing leadership responsibility.

We cannot promise where your career at PSI will ultimately lead. We can provide the opportunity to demonstrate what you are capable of building. If you are exceptional at your craft, believe you can build a significantly larger business, and want the opportunity to earn your way into the next generation of executive leadership, apply and join the discussion. This could be a transformational career opportunity.

PSI Engineering is committed to an inclusive and accessible workplace. Accommodation is available throughout the recruitment process in accordance with applicable Ontario legislation.

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More about this job

Responsibilities

Build and scale PSI's Customer Success organization, improving project delivery, installation, commissioning, technical support, field service, and recurring aftermarket revenue. Progressively lead broader operations - including manufacturing, engineering execution, and supply chain - while strengthening performance, profitability, and the executive team.

Requirements

Requires 15+ years of progressive leadership experience, ideally in industrial automation or a related engineered-equipment industry, with experience spanning customer success or service delivery and broader operations. Candidates should bring a record of building teams, improving complex-system delivery and operational efficiency, managing customer relationships and aftermarket revenue, and exercising financial and P&L accountability; an engineering degree or comparable technical education is required, while an MBA or related graduate education is an asset.

Skills

Customer Success Leadership
Industrial Automation
Project Delivery
Installation And Commissioning
Field Service
Technical Support
Aftermarket Revenue Growth
Manufacturing Operations
Supply Chain Management
Operational Performance
Team Building And Leadership Development
Financial And P&L Management
Budgeting And Cost Management
Process Improvement
Strategic Planning

Visa sponsorship

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Keywords

Industrial Automation
Warehouse Automation
Material Handling
Automated Pack And Sortation Systems
Engineered Equipment
Robotics
Manufacturing Technology
Customer Success
Project Delivery
Installation
Commissioning
Technical Support
Field Service
Aftermarket Services
Preventive Maintenance
Spare Parts
Upgrades And Retrofits
Lifecycle Solutions
Supply Chain
Production Planning
Quality Management
Operational KPIs
P&L Accountability
Operational Budgeting
Cost Management
Profitable Growth
Customer Acceptance
Strategic Planning

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