Jobs in Canada

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Added 4 days ago
Recreation Manager
Optima Living
Medicine Hat, AB
Reporting to the General Manager, the Recreation Manager leads the planning and delivery of recreation programs that support resident wellness, engagement, and quality of life. This role…
Added 4 days ago
Donation Pick Up Driver
Diabetes Canada / National Diabetes Trust
London, ON
Must have Full Class 5 and / or G license or higher, passenger car or light truck · Must have a minimum of 5 years actual driving experience at the above level
Added 4 days ago
Licensed Practical Nurse
Covenant Care + Covenant Living
Red Deer, AB
Reporting to the Resident Care Manager (RCM), the Licensed Practical Nurse (LPN) is responsible for managing the day-to-day delivery of care to residents by motivating and empowering the…
Added 4 days ago
Licensed Practical Nurse
Covenant Care + Covenant Living
Red Deer, AB
Reporting to the Resident Care Manager (RCM), the Licensed Practical Nurse (LPN) is responsible for managing the day-to-day delivery of care to residents by motivating and empowering the…
Added 4 days ago
Quality Assurance Specialist
Manitoba Blue Cross
Winnipeg, MB
…work environment that promotes a healthy work-life balance and support to advance your career that…
Added 4 days ago
Manager, Kamatsiarniq
Tungasuvvingat Inuit
Ottawa, ON
Supervises program staff, including staffing, assignment and oversight of work, performance management, work plan development, learning plan development and support for staff wellbeing.
Added 4 days ago
Program Assistant - Medical Withdrawal Service
CAMH
Toronto, ON
The Medical Withdrawal Service (MWS) is currently seeking a full-time, permanent Program Assistant. MWS is an inpatient unit that provides care to clients with severe and complex substance…
Added 4 days ago
P
Bilingual Case Manager – Patient Support Programs
PSPSync
Canada
- Full-time
- Contract
As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement…
Added 4 days ago
UO
Research Coordinator - Kidney Health
University of Alberta
Edmonton, AB
- Full-time
Must have own transportation to be able to travel between study locations at various hospital sites within the city on a weekly basis
Added 4 days ago
UO
Assistant HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Assistant Human Resources (HR) Manager provides operational human resources support and coordination across a broad range of faculty and staff HR functions. The position administers the…
Added 4 days ago
FB
Assistant Meat Manager
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an…
Added 4 days ago
FB
Assistant Grocery Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an…
Added 4 days ago
NV
Senior Program Manager (ID#5605)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Senior Program Manager to lead large, complex technology initiatives from inception through implementation and transition…
Added 4 days ago
VC
Clinical Coordinator, Mental Health and Substance Use - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Vancouver, BC
- Full-time
…approaches for delivering quality and efficient services to support/promote health and illness prevention strategies. Supervises and guides designated staff. Consults and collaborates with…
Added 4 days ago
K
Program Manager, Brand Experience
Klick
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Program Manager, Brand Experience oversees the planning, coordination, and delivery of integrated marketing initiatives across creative, digital, content, events, and production.…
Added 5 days ago
Intermediate Accountant
Navitas
Burnaby, BC
Since 1994, Navitas has been a respected leader in global higher education. SAE Institute joined the Navitas family in 2011 and is one of the world's first audio engineering schools. SAE…
Added 5 days ago
Data Systems Officer
Durham College
Oshawa, ON
…full-time post-secondary and 2,800 apprenticeship students. We also support lifelong learning through more than 18,000 registrations in professional and part-time learning, while our…
Added 5 days ago
TF
Workshop Performance Specialist
The Fedcap Group
Hamilton, ON
- Full-time
…Employment Services system in its role as the Service System Manager for multiple catchment areas. Fedcap Canada employees work in partnership with service partners focused on providing…
Added 5 days ago
S
Accountant II
SAIT
Calgary, AB
- Temporary
Assist the Finance Operations Manager, AR Team Lead, and AP Team lead with other duties as assigned
Added 5 days ago
M
Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
In this role, you'll manage complex, multi-stakeholder accounts independently - leading program launches or onboarding, running business reviews, and driving renewals, expansion and…
Added 5 days ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
…Convention Centre's network infrastructure. Reporting to the Senior Manager, IT & Cyber Security, this role ensures reliable connectivity for business operations, event technology services,…
Added 5 days ago
LC
Case Manager_PT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region
Added 5 days ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region
Added 5 days ago
H
Nurse Practitioner
HealthCareersInSask.ca
Macklin, SK
- Full-time
…The position will report to and work under the direction of a manager in one of the designated program areas. Practicing within Saskatchewan Health Authority policies, CRNS standards, and…
Added 5 days ago
H
Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager and within a multidisciplinary team, the Social Worker-BSW has responsibility for professional psychosocial assessment and counseling with clients…

PSPSync

Bilingual Case Manager – Patient Support Programs

Canada

Full-time · Contract

Apply on pspsync.bamboohr.com About employer

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Job details

Job type: Full-time · Contract
Posting language: English
Posted: Nov 6, 2026

Original job description

Bilingual Case Manager – Patient Support Programs

Location: Remote/Hybrid (Canada) Department: Patient Services (12 Month Contract)

About PSPSync

PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.

Position Overview

As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.

Key Responsibilities

Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
Educate patients on their therapy, program services, and financial assistance options.
Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
Provide compassionate support to patients facing complex challenges in their treatment journey.
Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.

Qualifications

Post-secondary education in healthcare, life sciences, social services, or a related field.
2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
Excellent communication and interpersonal skills with a patient-centric approach.
Ability to multitask, prioritize, and manage a high-volume caseload.
Bilingual (English/French) is required

What We Offer

Opportunity to be part of a fast-growing, innovative PSP provider.
Collaborative team environment with a patient-first culture.
Competitive salary and comprehensive benefits package.
Professional development and career growth opportunities.

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.

Apply on pspsync.bamboohr.com About employer

More about this job

Responsibilities

The Case Manager serves as the primary contact for patients, guiding them through treatment pathways and managing reimbursement processes. They also coordinate services with healthcare stakeholders and ensure accurate documentation of all case activities in the CRM system.

Requirements

Candidates must have post-secondary education in a relevant field and at least 2 years of experience in case management or reimbursement. Proficiency in both English and French is required, along with knowledge of Canadian public and private reimbursement systems.

Skills

Case management
Patient support
Reimbursement investigation
Prior authorization
CRM software
Salesforce
Bilingual
Communication
Interpersonal skills
Multitasking
Patient-centric approach
Healthcare coordination
Therapy education
Data documentation

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Patient Support Programs
Specialty Medications
Reimbursement
Prior Authorization
CRM
Salesforce
ACCESS CRM
RAMQ
ODB
NIHB
Healthcare
Life Sciences
Social Services
Patient Navigator
Adherence
Therapy
Pharmaceuticals
Patient Journey
KPIs

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Work requirements

Jobs in Canada