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Added 1 day ago
AI
Junior Project Manager - Mechanical Services
Ainsworth Inc
Mississauga, ON
- Full-time
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee…
Added 1 day ago
VC
Clinical Coordinator, Mental Health and Substance Use - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Full-time
…a clinical resource for staff, supports staff training and development and promotes education and research. Assists Manager with performing administrative duties and coordinates staffing,…
Added 1 day ago
VC
Peer Advocate (Mental Health and Substance Use)
Vancouver Coastal Health
Vancouver, BC
- $33.46 to $35.31 CAD / hour
- Full-time
…initiatives and engages in and assists the Coordinator, Team Lead, Manager with on-going team planning, development, evaluation and quality improvement…
Added 1 day ago
TH
BUSINESS ANALYST (6 month contract)
The Home Depot
Canada
- Full-time
…One of the key contacts for the Home Depot website-related development and integration work with internal and external teams, the individual will work closely with end users, business…
Added 1 day ago
Enterprise Sales Development Representative
Hootsuite
Vancouver, BC
…understand, and actionable consumer insights. We’re seeking a Sales Development Representative (SDR) to help us expand Hootsuite’s and Talkwalker’s customer base. You’ll use outbound…
Added 1 day ago
CC
Retail Store Manager - Leave of Absence Coverage
Canna Cabana
Camrose, AB
- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 1 day ago
FB
Assistant Grocery Manager
Farm Boy Inc.
London, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 day ago
FB
Assistant Meat Manager
Farm Boy Inc.
Barrie, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 day ago
A
Manager, Computers and Digital Systems, Engineering Excellence
AtkinsRéalis
Mississauga, ON
- Full-time
Oversee the development, validation, maintenance, and long-term support of proprietary software tools used for engineering design, analysis, and plant operations.
Added 1 day ago
NS
Software Development Agile Business Analyst
NHS Scotland
Mackenzie, BC
- Full-time
We are seeking an experienced agile business analyst to join our Software Development Scrum Teams. Candidates should have experience of working in a technical setting, be familiar will all…
Added 1 day ago
GS
Gestionnaire, Expérience client et location
Groupe Society
Montreal, QC
- Full-time
Groupe Society is looking for a full-time, on-site Manager, Client Experience and Leasing, to lead leasing and the resident experience for a multi-residential project of approximately 800…
Added 1 day ago
GT
Marketing Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $37 to $45 CAD / hour
- Contract
Proficiency in Meta Business Manager, LinkedIn Campaign Manager, and social media publishing software (Sprinklr preferred)
Added 1 day ago
GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
…impacts. The successful candidate will provide end-to-end BI development support, including requirements gathering, report design, SQL development, data transformation mapping, testing,…
Added 1 day ago
P
Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
Working knowledge of the software development life cycle (SDLC), Agile delivery methodologies, and collaboration or delivery tools such as Jira and Microsoft tools.
Added 1 day ago
P
Bilingual Case Manager – Patient Support Programs
PSPSync
Canada
- Full-time
- Contract
As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement…
Added 1 day ago
BI
Design Engineer
Badger Infrastructure Solutions
Red Deer, AB
- Full-time
The Design Engineer is accountable for the development and design of non–destructive excavation equipment. Responsibilities will include the preparation of CAD models, FEA simulations,…
Added 1 day ago
TI
Marketing Coordinator
TekStaff IT Solutions
Toronto, ON
- Contract
Proficiency in Meta Business Manager, LinkedIn Campaign Manager, and social media publishing software (Sprinklr preferred)
Added 1 day ago
FB
Assistant Meat Manager
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 day ago
FB
Assistant Grocery Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 day ago
VC
Clinical Coordinator, Mental Health and Substance Use - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Vancouver, BC
- Full-time
…a clinical resource for staff, supports staff training and development and promotes education and research. Assists Manager with performing administrative duties and coordinates staffing,…
Added 1 day ago
BI
Procurement Manager
BASS INSTALLATION
Mississauga, ON
- Contract
…excellence through continuous improvement, embracing professional development and innovation. We value diversity, equity, and inclusivity, fostering an environment where every member is…
Added 1 day ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
4+ years of experience as a digital product manager responsible for the development and execution of digital strategies meant to grow and optimize digital effectiveness and enhance user…
Added 1 day ago
T
Manager, Personal Financial Services - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 day ago
T
Personal Banker Trainee
TD
Oshawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 day ago
T
Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

PSPSync

Bilingual Case Manager – Patient Support Programs

Canada

Full-time · Contract

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Job details

Job type: Full-time · Contract
Posting language: English
Posted: Nov 6, 2026

Original job description

Bilingual Case Manager – Patient Support Programs

Location: Remote/Hybrid (Canada) Department: Patient Services (12 Month Contract)

About PSPSync

PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.

Position Overview

As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.

Key Responsibilities

Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
Educate patients on their therapy, program services, and financial assistance options.
Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
Provide compassionate support to patients facing complex challenges in their treatment journey.
Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.

Qualifications

Post-secondary education in healthcare, life sciences, social services, or a related field.
2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
Excellent communication and interpersonal skills with a patient-centric approach.
Ability to multitask, prioritize, and manage a high-volume caseload.
Bilingual (English/French) is required

What We Offer

Opportunity to be part of a fast-growing, innovative PSP provider.
Collaborative team environment with a patient-first culture.
Competitive salary and comprehensive benefits package.
Professional development and career growth opportunities.

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.

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More about this job

Responsibilities

The Case Manager serves as the primary contact for patients, guiding them through treatment pathways and managing reimbursement processes. They also coordinate services with healthcare stakeholders and ensure accurate documentation of all case activities in the CRM system.

Requirements

Candidates must have post-secondary education in a relevant field and at least 2 years of experience in case management or reimbursement. Proficiency in both English and French is required, along with knowledge of Canadian public and private reimbursement systems.

Skills

Case management
Patient support
Reimbursement investigation
Prior authorization
CRM software
Salesforce
Bilingual
Communication
Interpersonal skills
Multitasking
Patient-centric approach
Healthcare coordination
Therapy education
Data documentation

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Patient Support Programs
Specialty Medications
Reimbursement
Prior Authorization
CRM
Salesforce
ACCESS CRM
RAMQ
ODB
NIHB
Healthcare
Life Sciences
Social Services
Patient Navigator
Adherence
Therapy
Pharmaceuticals
Patient Journey
KPIs

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