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Added 1 day ago
LH
Physiotherapist
Lifemark Health Group
Lasalle, ON
- $76,783 to $127,972 CAD / year
- Full-time
…Clinic Director or Clinic Lead role, commensurate with clinical and leadership experience; potential eligibility for Canadian immigration pathways under the Northern and Rural Ontario…
Added 1 day ago
TH
Program Manager, Indigenous Health
The Hospital for Sick Children
Toronto, ON
- Full-time
The Indigenous Health Program Manager provides strategic and operational leadership for SickKids' Indigenous Health Program, a core direction of the Health Equity and Inclusion Strategy.…
Added 1 day ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 1 day ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our…
Added 1 day ago
BP
Content Creation Specialist
BNP Paribas
Montreal, QC
- Full-time
Learning & Development – Access to high‑quality training, personal‑development programs, and clear pathways for internal career progression across our global organization.
Added 1 day ago
A3
Learning and Development Manager
Aluminum 3104
Belleville, ON
- Full-time
The Learning & Development Manager will build Aluminum 3104's learning function from nothing. There is no inherited curriculum, platform or team to tune up. This role sets the learning…
Added 1 day ago
SH
Registered Nurse - Clinical Resource Team (CRT)
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
As a CRT team member, you will benefit from: A comprehensive orientation program tailored to your learning needs. Structured competency development through the CRT Graduated Practice…
Added 2 days ago
WI
Youth Service Manager
WCG International Consultants Ltd.
Toronto, ON
- Full-time
Provide guidance on service delivery, program expectations, and professional development.
Added 2 days ago
NS
Warehouse Labourer
Northern Strands Group of Companies
Saskatoon, SK
- Full-time
Northern Strands is growing, and we're on the lookout for a passionate, detail-driven Warehouse Labourer, whose primary responsibilities are to assist in loading, unloading, lifting, and…
Added 2 days ago
WS
Youth Service Manager
WCG Services
Toronto, ON
- Full-time
Provide guidance on service delivery, program expectations, and professional development.
Added 2 days ago
P
Bilingual Case Manager – Patient Support Programs
PSPSync
Canada
- Full-time
- Contract
As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement…
Added 2 days ago
GT
HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Working in a high-growth, agile, and complex environment, the HRBP provides expertise in workforce program development and delivery, employee relations, organizational development, and…
Added 2 days ago
TE
Manager, Leader Capability
TC Energy
Calgary, AB
- Full-time
We are seeking a visionary and outcomes-driven Manager, Leader Capability with knowledge and experience in designing and delivering enterprise leadership development, leader onboarding,…
Added 2 days ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
Added 2 days ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
Added 2 days ago
NS
Warehouse Labourer
Northern Strands
Saskatoon, SK
- Full-time
Northern Strands is growing, and we're on the lookout for a passionate, detail-driven Warehouse Labourer, whose primary responsibilities are to assist in loading, unloading, lifting, and…
Added 2 days ago
UO
Pathways and Workforce Development Program Manager
University of Manitoba
Winnipeg, MB
- Full-time
The Workforce Development and Pathways Program Manager position will report out of the Office of Community Engagement within the Rady Faculty of Health Sciences. This position identifies,…
Added 2 days ago
GE
Fleet Manager
GFL Environmental Inc.
AB · Dawson Creek, BC · Fort St. John, BC
- Full-time
Duties include shop planning and scheduling to ensure availability of vehicles to meet operational requirements. The Fleet Manager is responsible for asset maintenance and performance, this…
Added 2 days ago
WP
Physiotherapist, Regular Full-Time, Nurse Practitioner Led Clinic
West Parry Sound Health Centre
Parry Sound, ON
- Full-time
Participates in development and refinement of regional referral pathways, service standards, clinical workflows and interdisciplinary models of care.
Added 2 days ago
D
Project Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Project Manager III – Learning & Development (L&D) to lead and manage medium-to-high complexity learning and development projects within a dynamic financial…
Added 2 days ago
RH
Senior Accountant / Accounting Supervisor
Robert Half
London, ON
- $80,000 to $120,000 CAD / year
- Full-time
Our clients, established and highly respected public accounting firms in London, Ontario, are seeking experienced CPA professionals to join their teams. Opportunities exist at the Senior…
Added 2 days ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
BC · British Columbia, Canada
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 2 days ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
ON · Ontario, Canada
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 2 days ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
AB · Alberta, Canada
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 2 days ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
Yellowknife, NT
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…

PSPSync

Bilingual Case Manager – Patient Support Programs

Canada

Full-time · Contract

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Job details

Job type: Full-time · Contract
Posting language: English
Posted: Nov 6, 2026

Original job description

Bilingual Case Manager – Patient Support Programs

Location: Remote/Hybrid (Canada) Department: Patient Services (12 Month Contract)

About PSPSync

PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.

Position Overview

As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.

Key Responsibilities

Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
Educate patients on their therapy, program services, and financial assistance options.
Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
Provide compassionate support to patients facing complex challenges in their treatment journey.
Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.

Qualifications

Post-secondary education in healthcare, life sciences, social services, or a related field.
2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
Excellent communication and interpersonal skills with a patient-centric approach.
Ability to multitask, prioritize, and manage a high-volume caseload.
Bilingual (English/French) is required

What We Offer

Opportunity to be part of a fast-growing, innovative PSP provider.
Collaborative team environment with a patient-first culture.
Competitive salary and comprehensive benefits package.
Professional development and career growth opportunities.

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.

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More about this job

Responsibilities

The Case Manager serves as the primary contact for patients, guiding them through treatment pathways and managing reimbursement processes. They also coordinate services with healthcare stakeholders and ensure accurate documentation of all case activities in the CRM system.

Requirements

Candidates must have post-secondary education in a relevant field and at least 2 years of experience in case management or reimbursement. Proficiency in both English and French is required, along with knowledge of Canadian public and private reimbursement systems.

Skills

Case management
Patient support
Reimbursement investigation
Prior authorization
CRM software
Salesforce
Bilingual
Communication
Interpersonal skills
Multitasking
Patient-centric approach
Healthcare coordination
Therapy education
Data documentation

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Patient Support Programs
Specialty Medications
Reimbursement
Prior Authorization
CRM
Salesforce
ACCESS CRM
RAMQ
ODB
NIHB
Healthcare
Life Sciences
Social Services
Patient Navigator
Adherence
Therapy
Pharmaceuticals
Patient Journey
KPIs

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