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Added 3 hours ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Winnipeg, MB
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 3 hours ago
Program Assistant - Medical Withdrawal Service
CAMH
Toronto, ON
…a safe, controlled, collaborative setting. Reporting to the Manager, you will contribute to the organization and safe and optimal function of the unit under the direction of the clinical…
Added 3 hours ago
P
Bilingual Case Manager – Patient Support Programs
PSPSync
Canada
- Full-time
- Contract
As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement…
Added 3 hours ago
MS
Senior Analyst, Real Estate Investments
Make Space
New Westminster, BC
- Full-time
…brings a recommendation to the table. You’ll report to our Manager, Business Intelligence and work closely with senior leadership, and your analysis will land in front of investors, lenders…
Added 3 hours ago
UO
Business Solutions Analyst (Shopify)
University of Alberta
Edmonton, AB
- Full-time
…which generates over $8 million annually. Reporting to the Manager of Enterprise Asset Systems within Enterprise Applications, this position works closely with campus store administrators,…
Added 3 hours ago
UO
Research Coordinator - Kidney Health
University of Alberta
Edmonton, AB
- Full-time
The Clinical Research Coordinator works closely with Principal investigators, Research Manager, Sponsor representatives, clinical research staff, Institutional departments and research…
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UO
Assistant HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Assistant Human Resources (HR) Manager provides operational human resources support and coordination across a broad range of faculty and staff HR functions. The position administers the…
Added 3 hours ago
RH
Senior Revenue Accountant
Robert Half
Canada
- Full-time
…high-performing Finance team, reporting to the Senior Accounting…
Added 3 hours ago
BV
ASSISTANT MANAGER
Bikini Village
La Trinité-des-Monts, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
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BI
Design Engineer
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Develops and executes a 1-year business plan ensuring alignment with the overall corporate strategic plan and immediate manager’s business plan.
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GF
Sourcing Specialist
Gwillimdale Farms
Bradford West Gwillimbury, ON
- Full-time
Added 3 hours ago
TI
Marketing Coordinator
TekStaff IT Solutions
Toronto, ON
- Contract
Proficiency in Meta Business Manager, LinkedIn Campaign Manager, and social media publishing software (Sprinklr preferred)
Added 3 hours ago
FB
Assistant Meat Manager
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 3 hours ago
NH
Communications Specialist
Niagara Health
St. Catharines, ON
- Temporary
The position reports to the Manager of Public Affairs and works closely with communications colleagues, leaders, staff, physicians and volunteers to support Niagara Health's communications…
Added 3 hours ago
FB
Assistant Grocery Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
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VC
Clinical Coordinator, Mental Health and Substance Use - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Vancouver, BC
- Full-time
…and development and promotes education and research. Assists Manager with performing administrative duties and coordinates staffing, scheduling and clinical research activities. Provides…
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SR
Senior Sales Operations Specialist
Swim Recruiting
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
This role is not about processing, it is about process improvement, collaborating with teams, thinking critically to problem solve and improve efficiencies and processes for the business…
Added 3 hours ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
The Senior Manager, Sales Strategy & Enablement is a strategic and hands-on leader responsible for strengthening how Metergy plans, manages and executes sales across Canada and the United…
Added 3 hours ago
MG
Accounts Payable Supervisor / Superviseur des comptes fournisseurs
Maples Group
Montreal, QC
- Contract
The Supervisor will report directly to the Finance Shared Service Manager and will be responsible for enforcing the policies, processes, and procedures set forth by the business.
Added 3 hours ago
GD
Director, Operations and Strategic Initiatives
Gestion de risques VSR Canada Inc.
Montreal, QC
- $130,000 to $140,000 CAD / year
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We seek an established manager with strong leadership experience, sound judgment, and the ability to resolve complex operational problems independently. The successful candidate must assume…
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K
Program Manager, Brand Experience
Klick
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Program Manager, Brand Experience oversees the planning, coordination, and delivery of integrated marketing initiatives across creative, digital, content, events, and production.…
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BI
Procurement Manager
BASS INSTALLATION
Mississauga, ON
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As the Procurement Manager, you will be responsible for proactively sourcing and evaluating vendors and their goods/services for alignment with our construction project needs. You will act…
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Architecture & Design Sales Manager
Olympia Tile+Stone Inc.
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
We are seeking an experienced, results-driven A&D Sales Manager to lead and grow Olympia Tile's presence within the Architecture & Design community. In this role, you will develop strong…
Added 3 hours ago
BV
ASSISTANT MANAGER
Bikini Village
Winnipeg, MB
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 3 hours ago
NF
Material Handler
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- Full-time
In this position, you will be responsible for assisting the supervisor/manager in ensuring the smooth operation of the warehouse activities, managing staff and maintaining safety and…

PSPSync

Bilingual Case Manager – Patient Support Programs

Canada

Full-time · Contract

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Job details

Job type: Full-time · Contract
Posting language: English
Posted: Nov 6, 2026

Original job description

Bilingual Case Manager – Patient Support Programs

Location: Remote/Hybrid (Canada) Department: Patient Services (12 Month Contract)

About PSPSync

PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.

Position Overview

As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.

Key Responsibilities

Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
Educate patients on their therapy, program services, and financial assistance options.
Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
Provide compassionate support to patients facing complex challenges in their treatment journey.
Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.

Qualifications

Post-secondary education in healthcare, life sciences, social services, or a related field.
2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
Excellent communication and interpersonal skills with a patient-centric approach.
Ability to multitask, prioritize, and manage a high-volume caseload.
Bilingual (English/French) is required

What We Offer

Opportunity to be part of a fast-growing, innovative PSP provider.
Collaborative team environment with a patient-first culture.
Competitive salary and comprehensive benefits package.
Professional development and career growth opportunities.

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.

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More about this job

Responsibilities

The Case Manager serves as the primary contact for patients, guiding them through treatment pathways and managing reimbursement processes. They also coordinate services with healthcare stakeholders and ensure accurate documentation of all case activities in the CRM system.

Requirements

Candidates must have post-secondary education in a relevant field and at least 2 years of experience in case management or reimbursement. Proficiency in both English and French is required, along with knowledge of Canadian public and private reimbursement systems.

Skills

Case management
Patient support
Reimbursement investigation
Prior authorization
CRM software
Salesforce
Bilingual
Communication
Interpersonal skills
Multitasking
Patient-centric approach
Healthcare coordination
Therapy education
Data documentation

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Patient Support Programs
Specialty Medications
Reimbursement
Prior Authorization
CRM
Salesforce
ACCESS CRM
RAMQ
ODB
NIHB
Healthcare
Life Sciences
Social Services
Patient Navigator
Adherence
Therapy
Pharmaceuticals
Patient Journey
KPIs

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