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Added 1 hour ago
P
Bilingual Case Manager – Patient Support Programs
PSPSync
Canada
- Full-time
- Contract
As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement…
Added 1 hour ago
BI
Design Engineer
Badger Infrastructure Solutions
Red Deer, AB
- Full-time
The Design Engineer is accountable for the development and design of non–destructive excavation equipment. Responsibilities will include the preparation of CAD models, FEA simulations,…
Added 1 hour ago
TI
Marketing Coordinator
TekStaff IT Solutions
Toronto, ON
- Contract
Proficiency in Meta Business Manager, LinkedIn Campaign Manager, and social media publishing software (Sprinklr preferred)
Added 1 hour ago
FB
Assistant Meat Manager
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
FB
Assistant Grocery Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
VC
Clinical Coordinator, Mental Health and Substance Use - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Vancouver, BC
- Full-time
…a clinical resource for staff, supports staff training and development and promotes education and research. Assists Manager with performing administrative duties and coordinates staffing,…
Added 1 hour ago
BI
Procurement Manager
BASS INSTALLATION
Mississauga, ON
- Contract
…excellence through continuous improvement, embracing professional development and innovation. We value diversity, equity, and inclusivity, fostering an environment where every member is…
Added 1 hour ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
4+ years of experience as a digital product manager responsible for the development and execution of digital strategies meant to grow and optimize digital effectiveness and enhance user…
Added 1 hour ago
T
Manager, Personal Financial Services - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Personal Banker Trainee
TD
Oshawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
TD
Montreal, QC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 1 hour ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
MI
Design Team Lead
Metegrity Inc.
AB
- $85,000 to $90,000 CAD / year
- Full-time
7+ years of practical experience in business analysis, functional design, UX, or a related software development role.
Added 1 hour ago
CH
Pharmacy Assistant Specialty - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
· Career development and advancement opportunities
Added 1 hour ago
CH
Registered Pharmacy Technician - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Career development and advancement opportunities
Added 1 hour ago
BI
Design Engineer
Badger Infrastructure Solutions Ltd
Red Deer, AB
- Full-time
The Design Engineer is accountable for the development and design of non–destructive excavation equipment. Responsibilities will include the preparation of CAD models, FEA simulations,…
Added 1 hour ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Enterprise Solutions – Salesforce, the Enterprise CRM Integration Specialist’s primary responsibility is to design, develop, implement, support, and improve…
Added 1 hour ago
LC
Student Information Services (SIS) Lead
Lakeland Catholic School Division
Bonnyville, AB
- Full-time
…Information Services (SIS) Lead to support the administration, development, and ongoing improvement of our student information systems and related…
Added 1 hour ago
BR
Director, Finance, HR and Operations
BRION RAFFOUL LLP
Ottawa, ON
- Full-time
Work with the IP Manager and administrative staff so work is invoiced at a regular cadence through the month, avoiding month-end backlogs.
Added 1 hour ago
Environmental Services Engineer, Compliance-TS269
City of London
London, ON
Reporting to the Division Manager, Wastewater Treatment Operations, the Environmental Services Engineer is responsible for overseeing the development and implementation of a wastewater…
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Multi Service Worker (PSW/CSA)
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Emergency Services.
Added 1 hour ago
Multi Service Worker (PSW/CSA)
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Emergency Services.
Added 1 hour ago
F/
Business Manager
FCC / FAC
AB · Toronto, ON · Regina, SK · Agriculture Place
- Full-time
…provide financing, knowledge resources and business management software to over 103,000 customers…
Added 1 hour ago
CL
Sales Operations Coordinator
Clover Leaf Seafoods
Saint John, NB
- Contract
Load all forecasts prepared by Manager into demand planning programs.

PSPSync

Bilingual Case Manager – Patient Support Programs

Canada

Full-time · Contract

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Job details

Job type: Full-time · Contract
Posting language: English
Posted: Nov 6, 2026

Original job description

Bilingual Case Manager – Patient Support Programs

Location: Remote/Hybrid (Canada) Department: Patient Services (12 Month Contract)

About PSPSync

PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.

Position Overview

As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.

Key Responsibilities

Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
Educate patients on their therapy, program services, and financial assistance options.
Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
Provide compassionate support to patients facing complex challenges in their treatment journey.
Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.

Qualifications

Post-secondary education in healthcare, life sciences, social services, or a related field.
2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
Excellent communication and interpersonal skills with a patient-centric approach.
Ability to multitask, prioritize, and manage a high-volume caseload.
Bilingual (English/French) is required

What We Offer

Opportunity to be part of a fast-growing, innovative PSP provider.
Collaborative team environment with a patient-first culture.
Competitive salary and comprehensive benefits package.
Professional development and career growth opportunities.

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.

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More about this job

Responsibilities

The Case Manager serves as the primary contact for patients, guiding them through treatment pathways and managing reimbursement processes. They also coordinate services with healthcare stakeholders and ensure accurate documentation of all case activities in the CRM system.

Requirements

Candidates must have post-secondary education in a relevant field and at least 2 years of experience in case management or reimbursement. Proficiency in both English and French is required, along with knowledge of Canadian public and private reimbursement systems.

Skills

Case management
Patient support
Reimbursement investigation
Prior authorization
CRM software
Salesforce
Bilingual
Communication
Interpersonal skills
Multitasking
Patient-centric approach
Healthcare coordination
Therapy education
Data documentation

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Patient Support Programs
Specialty Medications
Reimbursement
Prior Authorization
CRM
Salesforce
ACCESS CRM
RAMQ
ODB
NIHB
Healthcare
Life Sciences
Social Services
Patient Navigator
Adherence
Therapy
Pharmaceuticals
Patient Journey
KPIs

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