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Added 14 hours ago
R-
Specialist, CRM & Lifecycle Marketing
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
Hands-on experience with platforms like Braze, Salesforce Marketing Cloud, Klaviyo, Bloomreach, or similar
Added 14 hours ago
SC
AI Engineer
Smart Circle International
Richmond Hill, ON
- $85,000 to $100,000 CAD / year
- Full-time
…using platforms like Claude, ChatGPT, Snowflake Cortex, and Salesforce Einstein. This is a hands-on role at a growing company, with direct exposure to a wide range of AI tools and…
Added 14 hours ago
Business Development Representative II (Public Sector)
Dayforce
Canada
Added 14 hours ago
Business Development Representative II (Public Sector)
Dayforce
Canada
Added 14 hours ago
IB
Manager, Business Development
International Business University
Ottawa, ON
- Full-time
Experience leveraging CRM platforms such as Salesforce to support business development, relationship management, and reporting activities.
Added 14 hours ago
PL
Account Executive
Progress Luv2Pak
Toronto, ON · North York, ON
- Full-time
Keep your pipeline organized and up to date in NetSuite and Salesforce
Added 14 hours ago
TS
Inside Account Executive - Directeur(trice) de comptes internes - bilingue
TD SYNNEX
Montreal, QC
- Full-time
Working knowledge of Salesforce (or similar CRM), Excel, and data-driven forecasting.
Added 14 hours ago
TG
Technology Partner, Listings
TMX Group
Toronto, ON
- Full-time
Salesforce Architecture & Organizational Design: Drive enterprise organizational design and strategic scaling for the Salesforce platform, formalizing DevOps integration and establishing…
Added 14 hours ago
GP
Account Executive
Gather Packaging
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Keep your pipeline organized and up to date in NetSuite and Salesforce
Added 14 hours ago
K
Customer Success Manager
KORE
Canada
- $90,826 to $111,914 CAD / year
…efforts, and mitigate churn risk. Proficiency with CRM software (Salesforce) and customer success platforms is highly…
Added 14 hours ago
GP
Account Executive
Gather Packaging
Toronto, ON
- Full-time
Keep your pipeline organized and up to date in NetSuite and Salesforce
Added 14 hours ago
TH
Community Enablement Specialist, Video (Askuity division)
The Home Depot Canada
Toronto, ON
- Full-time
Experience with Salesforce Marketing Cloud is nice to have
Added 14 hours ago
M
Associate Director, Paid Social (Remote)
Monks
Toronto, ON
- Full-time
Comfortable optimizing toward back-end metrics from a CRM such as Salesforce
Added 15 hours ago
RB
Director, Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
Ensure incremental adoption of relevant Client360 capabilities and further introduction of capabilities contained within Salesforce Financial Services Cloud®
Added 15 hours ago
P
Senior Associate, Salesforce Business Analyst
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services…
Added 15 hours ago
R
Director, Strategy
RBC
Toronto, ON
- Full-time
Ensure incremental adoption of relevant Client360 capabilities and further introduction of capabilities contained within Salesforce Financial Services Cloud®
Added 15 hours ago
C
Specialist, Operations Management - Bilingual
CIBC
Montreal, QC
- Full-time
Credit knowledge & Analysis - Knowledge and experience in internal CIBC systems and applications (COINS, ECIF, Covarity, PostEdge, Salesforce and iCap).
Added 15 hours ago
AC
Distribution Account Manager, Canada
Axis Communications
Toronto, ON · Canada - ON - Toronto
- Full-time
Skill with Salesforce and Microsoft Office, especially PowerPoint, Excel and Teams
Added 15 hours ago
SEM Intelligence Specialist
Okanagan College
Kelowna, BC
Familiarity with Student Information Systems (e.g., Banner), CDP and CRM platforms (e.g., Slate, HubSpot, Salesforce).
Added 15 hours ago
Manager, Business Development
International Business University
Ottawa, ON
Experience leveraging CRM platforms such as Salesforce to support business development, relationship management, and reporting activities.
Added 15 hours ago
VC
Business Development Representative
Valsoft Corporation
Remote, Canada
- Remote
Added 15 hours ago
JF
Customer Service, Administrative Assistant
Jewish Federation of British Columbia (JFBC)
Vancouver, BC
- Internship
Added 16 hours ago
Inside Sales Representative
Univar Solutions
Edmonton, AB
Added 16 hours ago
Programmer, Analyst and Web Developer
Victoria University
Toronto, ON
Position Title: Programmer, Analyst and Web Developer
Added 16 hours ago
P
Bilingual Case Manager – Patient Support Programs
PSPSync
Canada
- Full-time
- Contract
Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).

PSPSync

Bilingual Case Manager – Patient Support Programs

Canada

Full-time · Contract

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Job details

Job type: Full-time · Contract
Posting language: English
Posted: Nov 6, 2026

Original job description

Bilingual Case Manager – Patient Support Programs

Location: Remote/Hybrid (Canada) Department: Patient Services (12 Month Contract)

About PSPSync

PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.

Position Overview

As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.

Key Responsibilities

Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
Educate patients on their therapy, program services, and financial assistance options.
Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
Provide compassionate support to patients facing complex challenges in their treatment journey.
Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.

Qualifications

Post-secondary education in healthcare, life sciences, social services, or a related field.
2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
Excellent communication and interpersonal skills with a patient-centric approach.
Ability to multitask, prioritize, and manage a high-volume caseload.
Bilingual (English/French) is required

What We Offer

Opportunity to be part of a fast-growing, innovative PSP provider.
Collaborative team environment with a patient-first culture.
Competitive salary and comprehensive benefits package.
Professional development and career growth opportunities.

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.

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More about this job

Responsibilities

The Case Manager serves as the primary contact for patients, guiding them through treatment pathways and managing reimbursement processes. They also coordinate services with healthcare stakeholders and ensure accurate documentation of all case activities in the CRM system.

Requirements

Candidates must have post-secondary education in a relevant field and at least 2 years of experience in case management or reimbursement. Proficiency in both English and French is required, along with knowledge of Canadian public and private reimbursement systems.

Skills

Case management
Patient support
Reimbursement investigation
Prior authorization
CRM software
Salesforce
Bilingual
Communication
Interpersonal skills
Multitasking
Patient-centric approach
Healthcare coordination
Therapy education
Data documentation

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Patient Support Programs
Specialty Medications
Reimbursement
Prior Authorization
CRM
Salesforce
ACCESS CRM
RAMQ
ODB
NIHB
Healthcare
Life Sciences
Social Services
Patient Navigator
Adherence
Therapy
Pharmaceuticals
Patient Journey
KPIs

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