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PSPSync

Bilingual Case Manager – Patient Support Programs

Canada

Full-time · Contract

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Job details

Job type: Full-time · Contract
Posting language: English
Posted: Nov 6, 2026

Original job description

Bilingual Case Manager – Patient Support Programs

Location: Remote/Hybrid (Canada) Department: Patient Services (12 Month Contract)

About PSPSync

PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.

Position Overview

As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.

Key Responsibilities

Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
Educate patients on their therapy, program services, and financial assistance options.
Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
Provide compassionate support to patients facing complex challenges in their treatment journey.
Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.

Qualifications

Post-secondary education in healthcare, life sciences, social services, or a related field.
2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
Excellent communication and interpersonal skills with a patient-centric approach.
Ability to multitask, prioritize, and manage a high-volume caseload.
Bilingual (English/French) is required

What We Offer

Opportunity to be part of a fast-growing, innovative PSP provider.
Collaborative team environment with a patient-first culture.
Competitive salary and comprehensive benefits package.
Professional development and career growth opportunities.

Please note: The Company does not use artificial intelligence in the screening, assessment, or selection of applicants for this position. This job posting relates to an existing vacancy.

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More about this job

Responsibilities

The Case Manager serves as the primary contact for patients, guiding them through treatment pathways and managing reimbursement processes. They also coordinate services with healthcare stakeholders and ensure accurate documentation of all case activities in the CRM system.

Requirements

Candidates must have post-secondary education in a relevant field and at least 2 years of experience in case management or reimbursement. Proficiency in both English and French is required, along with knowledge of Canadian public and private reimbursement systems.

Skills

Case management
Patient support
Reimbursement investigation
Prior authorization
CRM software
Salesforce
Bilingual
Communication
Interpersonal skills
Multitasking
Patient-centric approach
Healthcare coordination
Therapy education
Data documentation

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Case Manager
Patient Support Programs
Specialty Medications
Reimbursement
Prior Authorization
CRM
Salesforce
ACCESS CRM
RAMQ
ODB
NIHB
Healthcare
Life Sciences
Social Services
Patient Navigator
Adherence
Therapy
Pharmaceuticals
Patient Journey
KPIs

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