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OR
Pricing, Communications and POS Lead
OSL Retail Services Inc
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- Other
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by…
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AI Developer, Winter 2027 (Co-op/Internship) - 4 months
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Assistant Manager, Front End Processing

Toronto, ON, Canada

Duration: PermanentHours of Work: Full time, 36.25 hours per weekCompensation Group: Team LeaderCompensation Range: $71,663.00 - $89,552.00Posting Date: 11-12-2026Closing Date: 11-27-2026 · Full-time

Apply on publichealthontario.wd10.myworkdayjobs.com About employer

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Job details

Pay: Duration: PermanentHours of Work: Full time, 36.25 hours per weekCompensation Group: Team LeaderCompensation Range: $71,663.00 - $89,552.00Posting Date: 11-12-2026Closing Date: 11-27-2026
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Assistant Manager, Front End ProcessingLocation: PHO Corporate Office & Toronto Laboratory, 661 University Avenue, Toronto, ONDepartment: Front End Processing

This posting is to fill a current vacancy.

The Role:

To provide leadership on the team and manage work activities related to efficient day-to-day operations in support of the planning, design, development, delivery and laboratory operations at Public Health Ontario (PHO).

In collaboration and support of the department/site Manager and/or Senior Manager, be responsible to manage and mentor team members in order to address staffing, workflow, or testing issues that may impact the Key Performance Indicators (KPIs) and overall supervision of all technical and/or operational activities.

Key Responsibilities-

Under the direction of the Manager or Senior Manager and in collaboration with the Operational Leads, Group Leads and/or Supervisors, prepares staffing and work schedules, assigns benches, schedules workflow, monitors throughput, performance, capacity and turnaround time, among other KPI, in order to meet operational needs and high volume demands, so that client deadlines are met in a timely fashion.
Supports the planning, development and implementation of innovative operational, strategic and tactical plans to meet the goals of PHO.
Manages staff to carry out laboratory analysis according to established methods and meeting Quality Assurance (QA) standards and KPIs.
Monitors and maintains lab QA standards, documents and submits non-conformances using the Non-Conformance Reporting Process, ensures follow up on corrective actions/preventative actions to ensure compliance.
Accountable for maintaining production and quality targets and ensuring optimal staff levels to achieve production, quality and financial targets.
Solves day-to-day production and process problems, within the department, to ensure quality or KPI requirements are addressed in real time.
Plans and initiates procedures and systems necessary to ensure the maintenance and improvement of the laboratory quality program.
Supports management with laboratory responses on matters of public health importance, such as potential and actual outbreaks, unusual urgent and critical situations.
Works in partnership to solve client problems to ensure quality and customer satisfaction standards are met; escalates accordingly.
Provides support to outreach and customer service/client management as directed by management.
Leads the coordination of work with contract managers to prepare procurement documentation for request processes (e.g. Request for Proposal, Request for Quote etc.) for procurement of equipment, goods and services, as well as on the preparation of business cases. Provides insight and feedback on the evaluations and participates in the vendor debrief sessions as requested by management.
Manages and leads staff, congruent with relevant PHO policies and procedures, professional standards, guidelines, Collective Agreement(s) and other relevant standards, legislation or regulations; including any disciplinary action and support in the grievance procedure, in conjunction with management and Human Resources.
Trains and motivates staff, assess training needs; in collaboration with management, sets goals, reviews performance and provides performance feedback in the moment and as part of performance management programs at PHO.
Participates in recruitment/selection of staff, collaborates to onboard or off-board employees, schedules and monitors/reports on time and attendance.
Works in compliance and ensures staff work in compliance of established work routines, safe working practices and hazard free working conditions in compliance with the Occupational Health and Safety Act and all applicable policy/procedure/legislations.
Participates in the development and implementation of internal policies and Standard Operating Procedures (SOPs) and makes recommendations on meeting client needs as requested.
Provides input to various KPIs and performance measures, monthly variance reports; input into the preparation of annual budget and/or prepares activity reports as requested.
Participates in or is a member of committees as assigned.
May be assigned other duties up to and including participating in/coordinating special or ad hoc projects as needed.

Knowledge and Skills-

Knowledge of principles and practices of microbiology or laboratory disciplines/services in a diagnostic laboratory setting to provide technical oversight and lead day-to-day operations to deliver a variety of public health laboratory services.
Knowledge of Public Health Laboratory programs, standards, policies, applicable legislation, and current issues affecting operations to recommend policies and improvements, and contribute to long/short term planning.
Leadership, team building, client relations management skills and good management practices to develop and fosters a positive employee relations and client/stakeholder partnerships.
Organization skills including priority setting and workload management to manage multiple concurrent issues, projects and staff concerns.
Must use good judgment to identify and resolve problems on the job. When in difficulty refer problems to their Senior Manager/Manager for resolution.
Computer skills and good understanding of software including word-processing, database, spreadsheet, project management, presentation, e-mail, and Internet applications in order to analyze information, prepare reports, and establish/utilize tools which support the analysis and monitoring of operations.

Education and Experience-

Post-secondary education (degree or diploma) within a science related program or laboratory discipline;
A practicing certificate of registration with The College of Medical Laboratory Technologists (CMLTO) in good standing is required for placement in technical/clinical testing programs (sites or disciplines); Preferred for non-technical/non-clinical testing programs (e.g. Front End Processing or Logistics); or meets the other qualifications set out in O. Reg. 45/22: General.
A minimum of four (4) years laboratory work experience; with a minimum two (2) years supervisory experience (or an equivalent combination of education and experience satisfactory to PHO and meets O. Reg. 45/22: General).
Microbiology registration will be an asset or Certified MLA/T (cMLA/TMLPAO) with current Medical Laboratory Professionals' Association of Ontario (MLPAO) membership will be an asset for positions within non testing departments.
Experience in a unionized laboratory environment is preferred.

Attributes and Competencies-

Written and oral communication, consultation and presentation skills are required to communicate with internal and external clients and staff.
Consultation, negotiation, communication and interpersonal skills are required to liaise with PHO program areas, management and staff, and stakeholders and partners to ensure mutually beneficial and productive working relationships, to lead stakeholder consultations, and to provide advice on key PHO stakeholders.
Initiative and customer service oriented skills are required in order to have collaborative working relationships with internal and external clients’ e.g. public health units, hospitals, long term care facilities, physicians, laboratories, clinics etc. to anticipate and respond to client/customer needs.
Work demands may require working beyond regular working hours including evenings, nights, weekends, and holidays.
Occasionally exposed to hazardous laboratory workplace and must be aware of laboratory safety, biohazard and bio containment requirements.

Duration: PermanentHours of Work: Full time, 36.25 hours per weekCompensation Group: Team LeaderCompensation Range: $71,663.00 - $89,552.00Posting Date: 11-12-2026Closing Date: 11-27-2026

Please note: applications will be received no later than 11:59pm on the date preceding the closing date as indicated on the Job Requisition.

Note: Internal candidates will be considered first.

While we thank all applicants for their interest, only those selected to move forward in the recruitment process will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

PHO is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca. Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process.

Apply on publichealthontario.wd10.myworkdayjobs.com About employer

More about this job

Responsibilities

The Assistant Manager provides leadership for front-end laboratory operations, managing staff, workflows, and performance to meet quality and production targets. They also collaborate with management on strategic planning, procurement, and ensuring compliance with safety and quality standards.

Requirements

Candidates must have a post-secondary degree or diploma in a science-related field and at least four years of laboratory experience, including two years in a supervisory role. A CMLTO practicing certificate is required for technical testing programs, and strong leadership and communication skills are essential.

Skills

Leadership
Laboratory operations
Staff management
Quality assurance
Microbiology
Workflow management
Performance monitoring
Strategic planning
Customer service
Procurement
Budgeting
Conflict resolution
Data analysis
Occupational health and safety
Standard operating procedures
Team building

Visa sponsorship

Not detected in the job text

Keywords

Microbiology
Laboratory
Public Health Ontario
CMLTO
Quality Assurance
KPI
Staffing
Procurement
Budgeting
Occupational Health and Safety Act
SOP
Management
Diagnostic laboratory
Team leadership
Performance management
Recruitment
Compliance
Laboratory analysis
Customer satisfaction
Business cases
Non-conformance reporting
Biohazard
Public health
Laboratory services
Project management
Database
Spreadsheet
Communication skills
Interpersonal skills
Strategic planning

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Jobs in Canada