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Added 11 mins ago
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Publicis Sapient

Senior Adobe Experience Platform (AEP) Technical Lead

Toronto, ON, Canada

Pay Range: $180,000 - $220,000 · Full-time

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Job details

Pay: Pay Range: $180,000 - $220,000
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

We are seeking a Senior Adobe Experience Platform (AEP) Technical Lead to provide hands-on technical leadership for the architecture, implementation, and evolution of enterprise customer-data and omnichannel digital-experience capabilities. This individual will be a subject-matter expert in AEP and Adobe Experience Platform Web SDK, with working knowledge of integrations across the Adobe Experience Cloud ecosystem, including Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Analytics, Adobe Target, and Adobe Experience Manager (AEM). The role will translate business and marketing objectives into secure, scalable, governed, reusable, and connected omnichannel solutions while guiding engineering teams through delivery and operational support.

Key Responsibilities

Own the end-to-end technical architecture and implementation strategy for AEP solutions across omnichannel customer touchpoints, including web, mobile, email, messaging, call center, branch, batch, streaming, and enterprise data sources.
Lead the design of Experience Data Model (XDM) schemas, datasets, identities, namespaces, merge policies, Real-Time Customer Profile, audiences, sources, destinations, and omnichannel activation patterns.
Architect and govern Adobe Experience Platform Web SDK implementations, including tags, data layers, event design, datastreams, consent handling, identity collection, personalization, Edge Network integrations, and consistency across web, mobile, and other omnichannel interaction points.
Design integrations between AEP and AJO, CJA, Adobe Analytics, Adobe Target, AEM, and other Adobe or third-party platforms to enable connected, real-time omnichannel journeys, personalization, measurement, and audience activation.
Partner with marketing, analytics, product, privacy, security, data engineering, channel, and application teams to convert omnichannel use cases and customer-journey objectives into extensible technical designs.
Establish engineering standards for naming, schema composition, reusable components, environment and sandbox strategy, deployment, monitoring, testing, and documentation.
Provide hands-on guidance, code and design reviews, troubleshooting, performance optimization, and root-cause analysis for complex platform and integration issues.
Define technical guardrails for data quality, lineage, governance, privacy, security, consent, and responsible audience activation.
Lead technical discovery, proofs of concept, implementation planning, dependency management, and delivery risk mitigation.
Mentor engineers and implementation partners, build platform expertise across teams, and communicate architecture decisions to technical and executive stakeholders.
Collaborate with Adobe and implementation partners to evaluate product capabilities, resolve platform issues, and align the roadmap with enterprise priorities.

Required Qualifications

Bachelor’s or master’s degree in information technology, computer science, digital technology, design or equivalent experience.
5–7 years of hands-on experience with Adobe Experience Platform (AEP) and enterprise data collection platforms, including the design, implementation, and support of scalable customer-data and omnichannel experience solutions.
Deep, hands-on expertise with Adobe Experience Platform, including XDM, data ingestion, identity services, Real-Time Customer Profile, segmentation, governance, destinations, and omnichannel audience activation.
Expert-level knowledge of Adobe Experience Platform Web SDK, Adobe Experience Platform Tags, datastreams, Edge Network processing, event schemas, identity, consent, debugging, and implementation best practices.
Demonstrated experience designing and delivering enterprise integrations among AEP, Adobe Journey Optimizer, and Customer Journey Analytics to support real-time, connected, and measurable omnichannel customer experiences.
Working knowledge of additional Adobe Experience Cloud products such as Adobe Analytics, Adobe Target, AEM, Real-Time CDP, and Adobe Campaign.
Strong understanding of customer-data architecture, event-driven systems, APIs, streaming and batch patterns, data modeling, personalization, identity resolution, journey orchestration, and coordinated omnichannel activation and measurement.
Experience with JavaScript or TypeScript, REST APIs, JSON, SQL, tag-management systems, browser developer tools, and cloud-based integration patterns.
Experience leading complex technical initiatives across multiple teams and influencing architecture, delivery, and governance without relying solely on direct authority.
Strong analytical, troubleshooting, documentation, and communication skills, with the ability to explain complex concepts to both technical and nontechnical audiences.
Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience.

Qualifications

Preferred Qualifications

Experience implementing AJO journeys, campaigns, decisioning, offers, and real-time event triggers across omnichannel touchpoints such as email, SMS, push, in-app, web, code-based experiences, and custom actions.
Experience configuring CJA connections, data views, calculated metrics, attribution, and omnichannel or cross-channel analysis to measure end-to-end customer journeys.
Knowledge of Adobe Assurance, Experience Platform Debugger, observability tools, automated testing, and CI/CD practices for Adobe implementations.
Experience with regulated environments and enterprise privacy requirements, including consent, data retention, access controls, and data-usage policies.
Active Adobe Experience Platform certification, or a comparable Adobe certification in AJO, CJA, Real-Time CDP, Adobe Analytics, or a related Experience Cloud solution, at the Professional, Expert, or Master level; Expert or Master level is strongly preferred for this senior technical leadership role.
Experience guiding system integrators or consulting partners and evaluating solution designs, estimates, and delivery quality.

Additional Information

Pay Range: $180,000 - $220,000

The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work itself.

An inclusive workplace that promotes diversity and collaboration.
Access to ongoing learning and development opportunities.
Competitive compensation and benefits package.
Flexibility to support work-life balance.
Comprehensive health benefits for you and your family.
Generous paid leave and holidays.
Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

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More about this job

Responsibilities

Lead the architecture, implementation, and governance of Adobe Experience Platform solutions, including data models, identity, profiles, audiences, Web SDK, and omnichannel integrations. Guide cross-functional teams through technical design and delivery, establish engineering and privacy standards, troubleshoot complex issues, and mentor engineers and implementation partners.

Requirements

Requires 5–7 years of hands-on AEP and enterprise data-collection experience, deep expertise in AEP and Web SDK, and experience delivering integrations with Adobe Journey Optimizer and Customer Journey Analytics. Candidates should have a relevant bachelor’s or master’s degree or equivalent experience, strong knowledge of customer-data architecture and omnichannel activation, and experience with JavaScript or TypeScript, REST APIs, JSON, and SQL.

Skills

Adobe Experience Platform
Adobe Experience Platform Web SDK
XDM
Real-Time Customer Profile
Adobe Journey Optimizer
Customer Journey Analytics
Adobe Analytics
Adobe Target
Adobe Experience Manager
Data Ingestion
Identity Resolution
Audience Segmentation
Omnichannel Activation
JavaScript
REST APIs
SQL

Benefits

Learning And Development Opportunities
Competitive Compensation
Health Benefits
Paid Leave And Holidays
Wellness Program
Employee Assistance Program
Work-Life Balance Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Adobe Experience Platform
Adobe Experience Platform Web SDK
Adobe Experience Platform Tags
XDM
Real-Time Customer Profile
Adobe Journey Optimizer
Customer Journey Analytics
Adobe Analytics
Adobe Target
Adobe Experience Manager
Real-Time CDP
Adobe Campaign
Adobe Assurance
Experience Platform Debugger
JavaScript
TypeScript
REST APIs
JSON
SQL
Data Ingestion
Identity Resolution
Audience Segmentation
Omnichannel Activation
Journey Orchestration
Event-Driven Systems
Streaming And Batch Data
Consent Management
Data Governance
CI/CD
Personalization

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