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Added 5 mins ago
K
Student Success Manager
Kaplan
Edmonton, AB · KAP Edmonton University of Alberta
- $95,000 to $105,000 CAD / year
- Full-time
…Program's Student Success portfolio, ensuring the effective delivery of services and initiatives that support student success, engagement, wellbeing, retention, and progression. The role…
Added 5 mins ago
TH
Project Manager I (Full-Time) - CVH PRCC Admin
Trillium Health Partners
Mississauga, ON
- Full-time
The Project Manager will work with four regional hospitals across ten sites (Halton Healthcare, Headwaters Health Care Centre, Trillium Health Partners, and William Osler Health System), as…
Added 5 mins ago
Facilities Coordinator
University of Toronto
Toronto, ON
Reporting to the Director, Facilities Management, the Facilities Coordinator plays an integral role in the unit coordinating the day to day preparation of classes and other rooms for the…
Added 6 mins ago
A
Account Director, Clinical Studies
AXON
Toronto, ON
- Full-time
AXON is looking for an Account Director to join our Clinical Studies team. In this role, you’ll lead client accounts and communications programs that help patients, caregivers,…
Added 6 mins ago
NP
Director of Strategy And Performance
Niagara Peninsula Energy Inc.
ON · Greater St-Catharines-Niagara Metropolitan Area
- Other
Support enterprise-wide project management by overseeing project intake, prioritization, governance, status reporting and alignment of major initiatives to strategic objectives.
Added 21 mins ago
FW
Senior Business Architect
Future Works
Remote, Canada
- Contract
- Remote
Work Stream Leadership: Own and independently drive one or more delivery lanes end-to-end: planning, client communication, deliverable production, risk escalation, and progress reporting,…
Added 36 mins ago
NF
Marketing Communications Coordinator
Niagara Falls Public Library
Niagara Falls, ON
- Full-time
Supports budget monitoring by tracking marketing and communications expenditures and providing recommendations to the Director as appropriate.
Added 36 mins ago
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Gestionnaire de projet AI
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Within a major organization, you will contribute to the delivery of strategic initiatives leveraging artificial intelligence capabilities. You will work in an agile environment where…
Added 36 mins ago
TD
Operations Manager
The Dalton Company
Toronto, ON
- Full-time
The Operations Manager is responsible for planning, coordinating, and overseeing the delivery of Dalton's scope of work across Dalton Projects and Dalton Works projects. Reporting directly…
Added 36 mins ago
C
Manager, Fire Safety and Ground Operations, Facilities Management – Permanent Full-Time
CHEO
Ottawa, ON
- $58.74 to $69.12 CAD / hour
- Full-time
Reporting to the Director, Facilities Maintenance and Operations, the Manager, Fire Safety and Ground Operations, is responsible for the planning, coordination, and compliance of CHEO’s…
Added 1 hour ago
IG
Director of GRC
Insight Global
Toronto, ON
- $185,000 to $190,000 CAD / year
- Full-time
- Can operate strategically while remaining hands-on. Understand delivery, execution, and accountability.
Added 1 hour ago
CM
Manager of Policy and Market Access
Canadian Meat Council
Ottawa, ON
- Full-time
Manage and coordinate government funding initiatives, including CMC’s AgriMarketing Program project, ensuring compliance with funding requirements and effective project delivery.
Added 1 hour ago
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Project Manager / Chef de projet (2 positions)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
vendor. The client's text uses the definition of a delivery director, a sign
Added 1 hour ago
MANAGER STANDARDS & INNOVATION
City of Toronto
Toronto, ON
…and/or functions of administration, operations planning, service delivery and project…
Added 1 hour ago
Career Exploration & Partnerships (Term)
University of Toronto
Mississauga, ON
Reporting to the Assistant Director, Employer Relations and Marketing, the Coordinator, Career Exploration & Partnerships is responsible for planning, coordinating, delivering, and…
Added 2 hours ago
RB
Director-Global Tax Operations
Royal Bank of Canada
Toronto, ON
- Full-time
This is an exciting, high-impact opportunity for people and project-minded leaders.
Added 3 hours ago
Director, External Manufacturing & Supply Operations
Apotex
Toronto, ON · North York, ON
The External Manufacturing & Supply Director oversees and optimizes partnerships with external manufacturing and supply partners, including Contract Manufacturing Organizations (CMOs),…
Added 5 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Lead engagement teams, manage project budgets, and ensure timely delivery of high-quality client service.
Added 6 hours ago
M
Project Manager
Maarut
Montréal-Est, QC · Montreal East, Quebec
- Contract
delivery director wording, which sets the accountability bar above a
Added 9 hours ago
B
Building Science Engineer
BPA
Montreal, QC
- Full-time
…and the quality of the built environment. Reporting to the Project Director, the successful candidate will contribute to a wide range of assignments involving building envelope assessments,…
Added 9 hours ago
R
Director-Global Tax Operations
RBC
Toronto, ON
- Full-time
This is an exciting, high-impact opportunity for people and project-minded leaders.
Added 10 hours ago
Senior Manager Real Estate, Project Delivery
Hydro One Networks Inc
Markham, ON
The Senior Manager, Real Estate Capital Delivery leads Hydro One's facilities capital delivery and workplace modernization programs, overseeing the planning and execution of sustainment…
Added 10 hours ago
WW
Corporate Director, GIS Services
Wood West & Associates Inc.
Vancouver, BC
- Full-time
Oversee GIS project delivery, ensuring quality, efficiency, consistency, and client satisfaction.
Added 14 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.
Added 14 hours ago
TR
Site Manager
Tecnicas Reunidas
Calgary, AB
- Full-time
-Minimum of 8 years of extensive experience as Project Site Director / Site Manager in the EPC execution of major power generation projects, including combined-cycle and thermal power…

Pulp and Press

Community & Social Media Specialist

London, ON, N6B 2L5, Canada

Full-time

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Job details

Job type: Full-time
Experience: Have 2–4 years of relevant experience in social media, marketing, community management, or customer support;
Posting language: English
Posted: Oct 8, 2026

Original job description

Protein Candy & Pulp & Press | Reports to: Marketing Director | Hybrid, Ontario - remote with one required in-office day per month in London, Ontario.

Play a key role in building brand love for two growing better-for-you CPG brands.

Protein Candy is redefining the $40B candy category with functional, better-for-you products. Since launching in mid-2024, we’ve grown into 4,000+ retail doors, including 7-Eleven, Walmart Canada, and Circle K, with thousands more coming online by the end of the year.

Pulp & Press is a trusted cold-pressed juice brand entering a new chapter. You’ll help strengthen its customer experience, building trust and loyalty through helpful, responsive support.

The Role

You’ll own the day-to-day execution of organic social, influencer partnerships, UGC programs, and community engagement for Protein Candy. You’ll also provide frontline customer support across social channels and our customer support platform for both brands.

This means creating and posting content, managing comments/ DMs, answering customer questions, helping resolve order issues, briefing creators, coordinating product seeding, capturing content at events, and keeping our marketing calendar updated.

You’re an organized, creative operator who builds relationships and follows through. You’ll work closely with the Marketing Director, Senior Customer Service Manager, Graphic Designers, and Operations to keep Protein Candy engaging and customers of both brands supported.

What You’ll Own

Organic Social & Creative Asset Creation

Manage daily publishing, aligned with the content calendar.
Capture and edit video and static content that meets brand standards.
Brief and adapt assets for social, digital, and retail materials, including sell sheets, signage, shelf talkers, and promotional materials.
Identify relevant trends and turn them into content that fits Protein Candy’s brand voice.
Write captions, schedule posts, and reshare approved UGC.
Collaborate with Creative to ensure assets are ready for campaigns, paid ads and launches.

Community Management & Customer Support

Be the day-to-day voice of our brands in comments, DMs, and community conversations.
Provide frontline customer support through social channels and our customer support platform, including email inquiries.
Answer questions about products, store availability, orders, delivery, and subscriptions using approved information and processes.
Coordinate with Customer Service and Operations to resolve issues, keeping customers informed through resolution.
Escalate sensitive complaints, product quality concerns, and issues requiring additional approval.
Keep FAQs and response templates accurate and current.
Monitor brand mentions, sentiment, and recurring feedback. Share insights that can improve our content and customer experience.
Proactively engage with customers, fans, creators, and relevant communities to build relationships.

Influencer, Creator & UGC Management

Maintain a pipeline of aligned micro-influencers and creators.
Coordinate product seeding, including outreach, recipient lists, packing, and shipment tracking.
Brief creators on messaging, deliverables, and brand voice.
Follow up on deliverables and organize content for organic and paid use, recording usage permissions.
Track creator performance, including reach, engagement, content quality, and agreed deliverables.
Execute giveaways and coordinate winner communication and prize fulfillment.
Maintain accurate collaboration and campaign tracking logs.

Campaign & Community Activation Coordination

Support campaigns, product launches, sampling programs, and brand activations.
Coordinate timelines across Brand, Creative, Operations, and external partners.
Manage event logistics, product shipments, and marketing materials.
Source swag vendors and maintain merchandise and event inventory.
Coordinate approved donation and community partnership requests.
Represent the brands at events and capture content for social channels.

Marketing Calendar & Project Management

Maintain the social, creator, community, and events portions of the marketing calendar.
Keep publishing dates, influencer drops, giveaways, and activations accurate and updated.
Track deadlines and dependencies to ensure execution readiness.
Flag timing conflicts, missing assets, and delivery risks proactively.

Reporting & Performance Tracking

Maintain assigned scorecard metrics and deliver reporting on schedule.
Report on organic social performance, creator activity, and activation outcomes.
Track customer support response times, outstanding inquiries, and recurring issues.
Track spend and results across seeding and community initiatives.
Use findings to recommend practical improvements to content, engagement, and customer support.

You’re the Right Fit If You:

Have 2–4 years of relevant experience in social media, marketing, community management, or customer support; CPG or DTC experience is preferred.
Have managed brand social accounts and understand what drives engagement.
Can capture and edit high-quality video and static content.
Are comfortable on and behind the camera.
Write creatively and can adapt to two distinct brand voices.
Handle customer questions and complaints with empathy, sound judgment, and strong follow-through.
Are available for occasional weekend events and brief, scheduled customer support check-ins.
Are comfortable connecting with customers by phone and face to face at community events.
Are highly organized and can balance planned projects with incoming customer inquiries.
Build relationships easily with customers, creators, and community partners.
Communicate proactively and flag issues before they become problems.
Thrive in a fast-paced environment where priorities shift.
Can attend one required in-office day per month in London, Ontario, and travel to scheduled events and activations as needed.

Nice to Haves

Multi-brand, health, wellness, or CPG experience.
Familiarity with Shopify, Gorgias, social scheduling tools, and influencer platforms.
Experience supporting DTC orders and subscriptions.
Photography, videography, or event experience.
Spanish or French speaking is an asset.

Success in Year One

A consistent, engaging organic social presence for Protein Candy, supported by quality content delivered on schedule.
Customer inquiries receive an initial response within one business day during scheduled coverage, with clear escalation and follow-through.
Recurring customer feedback is shared regularly and informs improvements.
An organized UGC library with clear usage permissions for paid and organic content.
A reliable product seeding program with tracked shipments, deliverables, and results.
A marketing calendar that is accurate and updated weekly.
Assigned scorecard metrics and reporting delivered on schedule.
Smoothly executed activations with content captured and outcomes recorded.

Our Values

Discipline - Show up prepared, dependable, and accountable. Follow through on commitments.
Results Oriented - Prioritize impact. Every hour and dollar should create measurable value.
Innovation - Stay curious and look for smarter, faster, better ways to work.
Value Others - Respect our team, customers, and community. Participate, contribute, support each other, and have fun.
Excellence - Hold a high standard for quality, adaptability, effort, and attitude.

Diversity & Inclusion

We welcome applications from all qualified individuals and are committed to building a diverse, inclusive team. If you require accommodations during recruitment, let us know when you apply.

A Note on AI Use in the Application Process

We may use AI-assisted tools to support parts of our application review process. Human review remains part of our hiring decisions.

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More about this job

Responsibilities

You will own the day-to-day execution of organic social media, influencer partnerships, and community engagement for the brand. Additionally, you will provide frontline customer support across social channels and the company's support platform to ensure a positive customer experience.

Requirements

The ideal candidate has 2–4 years of experience in social media, marketing, or customer support, preferably within the CPG or DTC sectors. You must be highly organized, capable of creating high-quality video content, and able to work in a hybrid capacity with occasional travel.

Skills

Social Media Management
Community Management
Customer Support
Content Creation
Influencer Marketing
Video Editing
Copywriting
Project Management
Data Analysis
Brand Strategy
UGC Management
Event Coordination
Marketing Analytics
Relationship Building
Communication

Visa sponsorship

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Keywords

CPG
DTC
Social Media
Community Management
Customer Support
Influencer Partnerships
UGC
Content Calendar
Shopify
Gorgias
Marketing
Brand Voice
Video Production
Photography
Event Logistics
Reporting
Analytics
Product Seeding
Customer Experience
Digital Marketing

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