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PUMA Group

Retail Supervisor- Full Time

Niagara-on-the-Lake, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
Posting language: English
Posted: Sep 30, 2026

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Original job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION:

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service,
Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers,
Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager,
Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
Responsible for handling and processing incoming and outgoing merchandise,
Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
Responsible for maintaining a safe, healthy and compliant working and shopping environment,
Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

YOUR TALENT:

1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear),
Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups,
Strong team player,
Excellent communication skills,
Ability to learn quickly,
Computer skills, basic know-how about MS Office programs, and retail software
The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.
The base pay for this position is $23.95-$27.95 + Bonus + Benefits (Benefit Summary Full Time)

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

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More about this job

Responsibilities

Deliver high-quality customer service while helping the store meet or exceed sales, KPI, profitability, inventory, and shrink targets. Support staffing and employee development, manage scheduling and payroll controls, handle merchandise operations, and maintain a safe, compliant store environment.

Requirements

Requires 1–2 years of experience in a customer-service-focused retail environment, preferably apparel or footwear, with a record of exceeding sales goals. Candidates should be strong communicators and team players, able to learn quickly, use basic Microsoft Office and retail software, and meet the role’s mobility and lifting requirements.

Skills

Customer Service
Retail Sales
Sales Goal Achievement
Team Leadership
Recruitment
Employee Training
Employee Development
Scheduling
Payroll Control
Inventory Management
Merchandise Handling
Communication
Problem-Solving
Presentation Skills
Microsoft Office
Retail Software

Benefits

Bonus
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Retail Supervision
Customer Experience
Sales
Key Performance Indicators
Profitability
Expense Control
Recruitment
Training
Employee Development
Succession Planning
Payroll Control
Scheduling
Merchandise Management
Inventory Management
Shrink Control
Physical Inventory Counts
Incoming and Outgoing Merchandise
Policies and Procedures
Workplace Safety
Retail Operations
Apparel
Footwear
Microsoft Office
Retail Software
Teamwork
Communication
Problem-Solving

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