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Added 9 mins ago
LB
Digital Project Manager
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- Full-time
…progress of projects, ensure prelaunch quality control, and support the Client Services team in defining client needs and priority…
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Finance Analyst
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Added 39 mins ago
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Added 1 hour ago
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Fraud Prevention Manager
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- Full-time
Partner closely with Payments, Product, Engineering, Compliance, Legal, and Customer Support to embed fraud controls into new features and products before launch.
Added 1 hour ago
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Punt

Fraud Prevention Manager

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

About the Role

Punt is entering a new phase of growth, adding new products and business lines - including exposure to prediction markets and/or crypto-based transactions. This growth brings new money flows, new systems, and new fraud risks to manage.

We are looking for a Fraud Prevention Manager to lead our Fraud Prevention, Compliance and Chargeback Dispute team within the Payments, Fraud Prevention and Compliance department, based in our Vancouver head office. This role is responsible for the people, processes, and performance of the team - ensuring strong fraud detection, efficient chargeback resolution, and safe, scalable growth as the company expands into new and higher-risk product areas.

The Manager leads and develops a team of Fraud Prevention Analysts and Chargeback Dispute Analysts, sets team strategy and standards, and acts as the primary point of accountability for fraud loss outcomes and dispute resolution performance. This role requires strong knowledge of payment fraud fundamentals, plus familiarity with the unique risk patterns of prediction markets / futures and/or cryptocurrency, as these will be increasingly relevant to the company’s risk landscape.

What You’ll Do

Manage and develop a team of Fraud Prevention Analysts and Chargeback Dispute Analysts, including hiring, onboarding, coaching, and performance management.
Set the strategic direction for fraud prevention and chargeback operations, aligned with company growth and new product launches.
Own fraud loss and chargeback metrics; report regularly on performance, trends, and risk exposure to leadership.
Design, approve, and oversee fraud detection rules, models, and escalation workflows.
Guide the team’s approach to disputes, representment, and chargeback reduction strategies across card and alternative payment methods.
Lead the company’s fraud risk strategy for new and emerging product lines, including prediction markets and/or crypto-based transactions.
Partner closely with Payments, Product, Engineering, Compliance, Legal, and Customer Support to embed fraud controls into new features and products before launch.
Monitor regulatory and industry developments relevant to payment fraud, chargebacks, and crypto/prediction market risk.
Build and maintain fraud KPI dashboards and present insights to senior leadership.
Own policy and SOP documentation for the fraud and chargeback function.
Drive process improvements to reduce false positives, fraud losses, and chargeback costs.
Act as the primary escalation point for complex fraud or dispute cases.

What You Bring

Bachelor’s degree in Mathematics, Statistics, Engineering, Computer Science, or a related quantitative field.
6+ years of experience in fraud prevention, risk management, or payment operations, including direct experience with chargebacks and dispute resolution in North America.
2+ years of experience managing or leading a team, with a track record of developing analysts and driving team performance.
Knowledge of prediction markets and/or cryptocurrency, including associated fraud typologies and risk patterns.
Strong understanding of electronic payments, card networks, and chargeback/dispute processes.
Demonstrated experience analyzing and working with large datasets
Strong critical thinking, problem-solving, and decision-making skills, with the ability to operate independently and set team direction.
Excellent communication skills, with the ability to translate data and risk insights into clear strategy for both technical and non-technical stakeholders, including senior leadership.
Experience building or refining fraud policies, procedures, and operational workflows.
Must be able to work on-site at our Vancouver office.
Legally entitled to work in Canada.

Nice to Have

Direct experience with fraud detection platforms or case management tools.
Experience with blockchain analytics tools or crypto transaction monitoring.
Familiarity with machine learning concepts applied to fraud or risk modeling.
Prior experience in e-commerce, fintech, or betting/prediction market platforms.

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More about this job

Responsibilities

The Fraud Prevention Manager will lead the fraud prevention, compliance, and chargeback dispute team, overseeing strategy, processes, and performance. They will partner with cross-functional teams to implement fraud controls for new products and report risk metrics to senior leadership.

Requirements

Candidates must have a bachelor's degree in a quantitative field and at least 6 years of experience in fraud prevention or risk management. The role requires proven leadership experience and specific knowledge of payment fraud, chargebacks, and emerging risk patterns like cryptocurrency.

Skills

Fraud Prevention
Risk Management
Chargeback Dispute Resolution
Payment Operations
Team Leadership
Data Analysis
Strategic Planning
Compliance
Cryptocurrency Risk
Prediction Markets
KPI Dashboarding
Policy Development
Stakeholder Management
Fraud Detection Rules
Performance Management
Electronic Payments

Visa sponsorship

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Keywords

Fraud Prevention
Risk Management
Chargeback
Dispute Resolution
Payments
Compliance
Cryptocurrency
Prediction Markets
Data Analysis
KPI
Strategy
Fintech
E-commerce
Blockchain Analytics
Machine Learning
SOP
Fraud Detection
Risk Modeling
Card Networks
Performance Management
Stakeholder Management
Operational Workflows
Mathematics
Statistics
Engineering
Computer Science

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