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Added 8 mins ago
CC
Leadership Development Program (Canada)
Chick-fil-A Corporate Support Center
Mississauga, ON
- Full-time
…two different positions: Grand Opening Supervisor and Interim…
Added 23 mins ago
C
Sales Associate
Claire's
Hamilton, ON
- $17 USD / hour
- Part-time
As a global fashion brand rooted in self-expression, creativity, and fun, we bring the latest trends in accessories and professional piercing services to life through engaging retail…
Added 23 mins ago
LC
Merchandiser, Hourly Part Time Afternoon
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 53 mins ago
A
Coordinator, People & Culture Hotel Operations - Global, Raffles & Fairmont
Accor
Toronto, ON
- Full-time
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, Its timeless elegance, refined…
Added 1 hour ago
A
Coordinator, People & Culture Hotel Operations - Global, Raffles & Fairmont
AccorCorpo
Toronto, ON
- Full-time
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, Its timeless elegance, refined…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 1 hour ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 1 hour ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Afternoon
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
RB
Financial Advisor
Royal Bank of Canada
New Westminster, BC
- Full-time
Opportunity to represent Canada’s leading financial services brand in your community
Added 2 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Kelowna, BC
- Part-time
…Party Information; Any Special Requests; Prescriber; Generic/Brand; Prioritizing Prescriptions with 21st Century…
Added 3 hours ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
North Vancouver, BC
- Full-time
Role Description The Assistant Front Store Manager is a full-time, on-site role based in North Vancouver, BC. This position supports the Front Store Manager in overseeing daily store…
Added 3 hours ago
LT
Talent Acquisition Specialist/Sourcer
LMI Technologies
Burnaby, BC
- Full-time
Hiring Manager Partnership: Collaborate with hiring managers and technical team leads to understand role requirements, align on candidate profiles, and provide regular updates on pipeline…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…of downtown Langley with great physician support and office manager, maintaining the highest standards of patient care and professionalism. Our clinic is a full service family practice with…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Haven Medical Clinic is seeking full-time Family Physicians to join our brand-new, modern medical clinic opening in Spring 2026 in Kelowna, British Columbia. This is an excellent…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
Located in the Latimer area of Willoughby, This Family Practice is a brand new clinic in a dense and fast growing Langley community. There are lots of cafes, restaurants, and park areas…
Added 3 hours ago
R
Financial Advisor
RBC
New Westminster, BC
- Full-time
Opportunity to represent Canada’s leading financial services brand in your community
Added 3 hours ago
T
Regional Event Planner
TD
Vancouver, BC
- Full-time
…thoughtfully designed client experiences that uphold the Wealth brand and…
Added 5 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Kelowna, BC
- Full-time
…Party Information; Any Special Requests; Prescriber; Generic/Brand; Prioritizing Prescriptions with 21st Century…
Added 5 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Leduc, AB
- Full-time
…Party Information; Any Special Requests; Prescriber; Generic/Brand; Prioritizing Prescriptions with 21st Century…
Added 5 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
North Vancouver, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 5 hours ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
North Vancouver, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 5 hours ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
…campaigns to increase ticket sales, grow attendance, strengthen brand awareness and cultivate new audiences. Working collaboratively with performing arts teams, artists, promoters and…
Added 6 hours ago
K
Seasonal Sales Associate (Devonshire Mall)
Knix
Windsor, ON
- $18.95 CAD / hour
- Temporary
Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering…

Punt

Associate VIP Account Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: At least 1 year of experience in sales, account management, or a high-touch customer service environment supporting premium or high-value clients
Posting language: English
Posted: Oct 5, 2026

Original job description

Role Overview

We are seeking a motivated and relationship-driven Associate VIP Account Manager to join our VIP team. In this role, you are an individual contributor, and own and manage a dedicated book of business, building meaningful relationships with high-value players to drive account growth, engagement, and long-term retention. This is a high-touch, communication-heavy position ideal for someone who thrives on daily client interaction and takes pride in delivering a premium customer experience.

This role will be on-site in our office in Vancouver, BC.

Key Responsibilities

Manage and grow an assigned book of VIP accounts with a focus on increasing account value and player retention
Maintain a high-volume outreach cadence, including a minimum of 20 outbound calls and 50+ text contacts per day
Build genuine, lasting relationships with VIP players through personalized, proactive communication
Develop and execute personalized outreach strategies based on player behaviour, preferences, and performance data
Execute and promote marketing campaigns and promotions to your book of business, partnering closely with the CRM team to activate campaigns, drive engagement, and maximize account value
Monitor player activity and performance trends, identifying opportunities for reactivation, upsell, and retention
Proactively enhance the VIP journey by recommending tailored offers, incentives, and premium experiences
Provide occasional after-hours support via call/text to maintain strong client relationships
Represent our brand at exclusive customer events and travel as needed to host and support VIP events, delivering white-glove experiences for top players
Execute all VIP policies and guidelines, including responsible gaming standards and regulatory requirements

Qualifications and Experience

Bachelor's Degree in Business, Marketing, Communications, or a related field, or equivalent professional experience in a customer-facing role
At least 1 year of experience in sales, account management, or a high-touch customer service environment supporting premium or high-value clients

What We're Looking For

A proactive, ownership-driven mindset with the ability to thrive in a fast-paced, performance-focused environment
Excellent interpersonal and communication skills with the ability to build trust through authentic engagement
Strong analytical skills with the ability to interpret player data, behavioral trends, and performance metrics to guide outreach strategies
A genuine passion for delivering premium, white-glove customer experiences
Comfort with high-volume daily outreach and a busy, communication-heavy workload

Role Requirements

Flexibility to work nights and weekends to support player events and engagement initiatives
Willingness to travel as needed for VIP events
Availability for occasional after-hours client support

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of VIP accounts through frequent, personalized outreach, using player data to improve engagement, retention, and account value. Promote campaigns and tailored experiences, support VIP events, and follow responsible gaming policies and regulatory requirements.

Requirements

Requires a bachelor's degree in business, marketing, communications, or a related field, or equivalent customer-facing experience, plus at least one year in sales, account management, or high-touch customer service with premium clients. Candidates should have strong communication and analytical skills, be comfortable with high-volume outreach, and be available for nights, weekends, occasional after-hours support, and travel as needed.

Skills

VIP Account Management
Relationship Building
Sales
Customer Retention
Client Outreach
Communication
Personalized Marketing
Campaign Execution
Data Analysis
Player Reactivation
Upselling
Customer Experience
Responsible Gaming
Regulatory Compliance
Event Hosting
Travel

Visa sponsorship

Not detected in the job text

Keywords

VIP Account Management
Book Of Business
High-Value Players
Player Retention
Outbound Calls
Text Outreach
Personalized Communication
Player Behavior
Performance Data
Marketing Campaigns
CRM
Player Reactivation
Upselling
Tailored Offers
Responsible Gaming
Regulatory Requirements
VIP Events
White-Glove Customer Experience

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