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Added 1 hour ago
BS
Responsable des comptes recevables bilingue (français et anglais requis)
Bilingual Source
Montreal, QC · Greater Montreal, QC
- $55,000 to $70,000 CAD / year
- Full-time
Bilingual Accounts Receivable Specialist (French and English Required)
Added 2 hours ago
TC
Senior Zendesk Developer / Implementation Specialist
Tata Consultancy Services
Waterloo, ON
- $100,000 to $110,000 CAD / year
- Full-time
The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 3 hours ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 6 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
Easy access to pharmacy, physio, chiropractor, respiratory therapy, internal medicine specialist, psychiatrist, IV iron accessibility from other locations
Added 9 hours ago
Business Developer (FX Financial Solutions)
Ebury
Toronto, ON
Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
Added 9 hours ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Added 9 hours ago
Media Specialist
SALT XC
Toronto, ON
The Media Specialist will work across an exciting mix of clients in the CPG, Retail & Banking industries providing day to day support to the wider media team, with a focus on implementation…
Added 9 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 9 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 10 hours ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 12 hours ago
RI
Plant Care Specialist
Rentokil Initial
Concord, ON
- $43,000 to $48,000 CAD / year
- Full-time
Added 13 hours ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
Added 15 hours ago
MR
Merchandiser
Match Retail
Saint John, NB
- Contract
Step 1 Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Added 15 hours ago
MR
Merchandiser
Match Retail
Red Deer, AB
- Contract
Step 1 Qualified candidates complete an initial phone or virtual interview with a Talent Acquisition Specialist.
Added 17 hours ago
M
Project Delivery Specialist (Community, Culture and Communications)
melyn
SK · Saskatchewan, Canada
- Full-time
Added 18 hours ago
IB
Manager, Development Communications
Ivey Business School at Western University
London, ON
- Full-time
…value of curating inspired and compelling storytelling, the specialist focuses on incorporating this into all donor proposals and briefs. This approach is seamlessly woven into their…
Added 20 hours ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
Comprehensive health, dental, and specialist benefits.
Added 20 hours ago
W
Environmental Specialist - Liability Assessment
Worley
Calgary, AB
- Full-time
As an Environmental Specialist, you will evaluate environmental conditions, identify data gaps and regulatory risks, develop auditable liability cost estimates, and prepare clear technical…
Added 21 hours ago
MS
Payroll and Benefits Specialist
Marberg Staffing
Toronto, ON
- $40 to $50 CAD / hour
- Temporary
Payroll and Benefits Specialist for government agency client, downtown Toronto.
Added 21 hours ago
AS
Chief AI Officer
Axial Search
Canada
- Full-time
Axial Search is a specialist executive search firm built for one kind of hire: leaders who help organizations navigate AI transformation. Apply today to express your interest in roles like…
Added 21 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 22 hours ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time

Punt

CRM Operations Specialist

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Role Overview

The CRM Ops Specialist is the operational backbone of the CRM team. This role owns the creation, configuration, QA, and flawless execution of all bonuses, campaigns, and promotional mechanics for the whole CRM team.

You will translate the CRM Managers' strategy into fully functional, error-free experiences for players. You ensure everything works smoothly and consistently.

If you are detail-oriented, process-driven, and thrive in a fast-paced environment where precision matters, this role is for you.

Key Responsibilities

Bonus & Promotion Configuration

Create, configure, and QA all campaigns end-to-end.
Ensure correct targeting, eligibility, limits, and payout logic, as defined in the brief
Own the setup for promotions across all verticals.
Run the final technical check before campaigns go live and flag anything that can't be executed as briefed.

Campaign Execution & Quality Assurance

Execute campaigns cross the CRM team, working from a shared, prioritized queue
Set up all promo pages, pop-ups, banners, and landing pages across verticals
Execute multi-step campaigns, including pre-launch, launch, and lifecycle promotions
Handle operational tasks and CX communication.
Serve as the operational point of contact for all CRM activities.
Troubleshoot technical issues and coordinate fixes with Product & Tech

Cross-Functional Collaboration

Work closely with CRM Managers to bring their campaigns to life
Collaborate with Product on feature activation, user journeys, and internal tool usability
Support BI with accurate promo tagging and tracking

Documentation & Process Ownership

Maintain internal documentation, SOPs, and promo playbooks
Ensure all campaign workflows follow operational best practices
Proactively identify where automation, AI, or tools can improve efficiency

Requirements

2+ years in CRM operations or campaign execution
CRM or marketing automation experience (Braze, Optimove, Customer.io)
Fluent with AI beyond the chat box: agents, automations, real prompt craft
Strong communication skills, with the ability to collaborate with CRM, Product, Tech, BI, and Creative
Strong attention to detail with a zero-error mindset
Highly organized, structured, and process-driven
Comfortable working across multiple products and markets
Ability to thrive in a fast-paced environment with tight deadlines

Nice to Have

Experience in iGaming
Understanding of casino promo mechanics, eligibility rules, and player reward systems
Hands-on experience with bonus engines

Apply About employer

More about this job

Responsibilities

Configure, execute, and quality-check CRM campaigns, bonuses, promotions, and related player-facing content across products and markets. Coordinate with CRM, Product, Tech, BI, and Creative teams, troubleshoot issues, and maintain operational documentation and processes.

Requirements

Requires at least two years of CRM operations or campaign execution experience, familiarity with CRM or marketing automation platforms, and practical fluency with AI agents, automations, and prompt crafting. Candidates should be detail-oriented, organized, effective communicators, and comfortable managing multiple products and markets under tight deadlines.

Skills

CRM Operations
Campaign Execution
Campaign Configuration
Quality Assurance
Marketing Automation
Bonus and Promotion Mechanics
Targeting and Eligibility Rules
Campaign Tracking
Process Documentation
Troubleshooting
Cross-Functional Collaboration
AI Agents and Automation
Prompt Crafting
Attention to Detail
Project Organization

Visa sponsorship

Not detected in the job text

Keywords

CRM Operations
Campaign Execution
Campaign Configuration
Quality Assurance
Braze
Optimove
Customer.io
Marketing Automation
AI Agents
AI Automation
Prompt Crafting
Bonus Engines
Casino Promotions
Eligibility Rules
Player Reward Systems
Promo Tagging
Campaign Tracking
User Journeys
Product Activation
Operational Documentation
Standard Operating Procedures
Promo Playbooks
Cross-Functional Collaboration
Troubleshooting
iGaming

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