Jobs in Canada

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Added 1 hour ago
L
Applied AI/ML Scientist
lululemon
Vancouver, BC
- Full-time
As an Applied AI/ML Scientist, you design, develop, test, and optimize AI/ML solutions that address defined business problems, with an emphasis on applied modeling, experimentation, and…
Added 4 hours ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 5 hours ago
DC
Test Development Engineer
Danaher Corporation
Concord, ON · AB · CAN - Concord - AB Sciex LP
- $110,000 to $123,000 CAD / year
- Full-time
Lead tester and fixture verification, validation, and design-for-test improvements, including measurement-system analysis and Gage R&R, establish objective acceptance criteria and drive…
Added 5 hours ago
Q
Sr Staff Engineer - Verification, CI/CD Infrastructure & Embedded Hardware (AISW)
Qualcomm
Markham, ON
- Full-time
…automated pipelines, integrate embedded hardware (DSP, NPU) test execution, drive target‑based regression infrastructure, and ensure efficient, reliable, and high‑signal validation at…
Added 5 hours ago
T
Senior QA and Automation Developer
Taiv
Winnipeg, MB
- Full-time
Our engineering team has grown fast, and testing hasn’t kept pace with it. QA and test automation have always lived inside the dev team itself, and as we’ve scaled that’s started to break:…
Added 6 hours ago
A
Paid Search & Video Lead
ARC'TERYX
North Vancouver, BC
- Full-time
As the Paid Search & Video Lead, you will partner with the Senior Manager, Performance Marketing to help lead the strategy and execution of paid search and video campaigns across…
Added 6 hours ago
Founding Research Scientist
SCRY Bio
Toronto, ON
…biomolecules by making it as cheap and accessible as an at-home rapid…
Added 6 hours ago
AE
Paid Search & Video Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Paid Search & Video Lead, you will partner with the Senior Manager, Performance Marketing to help lead the strategy and execution of paid search and video campaigns across…
Added 7 hours ago
K
Software Engineer II - Frontend - Developer Platform
Kraken
Canada
- Full-time
Lead tooling upgrades and migrations across teams, balancing long-term improvements with the practical needs of engineers shipping products
Added 7 hours ago
RB
Senior Manager, Business Intelligence & Reporting
Royal Bank of Canada
Toronto, ON
- Full-time
Join the GAM Business Intelligence & Reporting team as the technical lead for Tableau. This is a hands-on individual contributor role. You will set technical direction, establish…
Added 8 hours ago
K
Manager, Quality Assurance
Kabam
Vancouver, BC
- Full-time
Oversee and own Automation testing and validation of deliverables, ensuring effective test coverage and accuracy of results.
Added 8 hours ago
BS
Technical Project Manager – Release Management
BrickRed Systems
Canada
- Contract
Identify opportunities to leverage AI for code reviews, test case generation, automated testing, documentation, debugging, and workflow automation.
Added 8 hours ago
C
Supervisor Production
CPKC
Winnipeg, MB
- Full-time
Lead job briefings, shift handovers, and safety meetings; enforce safety rules through training, testing, and tracking
Added 8 hours ago
S
Lead, Account Solution Engineer/Manufacturing & Automotive
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
As a Lead Solution Engineer, you will operate at the intersection of the Manufacturing & Automotive sector and Salesforce's cutting-edge technology, combining deep technical building skills…
Added 9 hours ago
C
Customer Experience Consultant
Cisco
Montreal, QC
- Full-time
We solve technical challenges and lead delivery projects from start to finish. We create design plans, write scripts for automation, and build simulations to test system compatibility.…
Added 9 hours ago
C
Customer Experience Consultant
Cisco
Ottawa, ON
- Full-time
We solve technical challenges and lead delivery projects from start to finish. We create design plans, write scripts for automation, and build simulations to test system compatibility.…
Added 9 hours ago
R
Senior Manager, Business Intelligence & Reporting
RBC
Toronto, ON
- Full-time
Join the GAM Business Intelligence & Reporting team as the technical lead for Tableau. This is a hands-on individual contributor role. You will set technical direction, establish…
Added 9 hours ago
Customer & Community Marketing Manager
ContactMonkey
Toronto, ON
You have the ability to work independently and be a self-starter with a desire to test new, out-of-the-box ideas
Added 9 hours ago
T
Senior Software Development Engineer in Test
Thinkific
Canada
- Full-time
Lead the evolution of Thinkific’s test automation strategy by designing scalable and maintainable automation frameworks for web, API, integration, and component level testing
Added 9 hours ago
I
Global Head of Cloud Platform Engineering
Innocap
Toronto, ON · Montreal, QC
- Full-time
Provide documented, reusable and self-service workflows for provisioning, deployment, access, test data and troubleshooting, and measure paved-road adoption, developer satisfaction,…
Added 9 hours ago
Agile Team Coach, Direct Venture
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · Kitchener, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON
Improve backlog health through refinement, estimation, story slicing, acceptance criteria, dependency management, Sprint Goals, and Test & Learn.
Added 10 hours ago
EI
Sr. Technical Business Analyst / Lead SDET
ExaTech Inc
Vancouver, BC
- Contract
Experience in Technical Business Analysis, SDET / Test Automation Leadership, or Project Management.
Added 11 hours ago
ST
Senior Full Stack Developer
Searidge Technologies
Ottawa, ON
- Full-time
…performance, maintainability, and usability of real-time systems Lead and contribute to technical design discussions and architectural decision-making Develop prototypes, proof-of-concept…
Added 11 hours ago
T
Endpoint Specialist
TEEMA
Vancouver, BC
- $70,000 to $90,000 CAD / year
- Full-time
Package, test, and deploy applications through Intune.
Added 12 hours ago
LM
Senior Hardware Engineer
Lockheed Martin
Ottawa, ON
- Full-time
Test Plan & Procedure Authoring: Lead the creation of formal Test Plans and Test Procedures. You will be responsible for interpreting MIL-STD-461G and MIL-STD-810 requirements and tailoring…

Puppy Sphere

Head of Customer Experience

Remote, Canada

Remote

Base Salary: $70,000–$80,000 CAD · Full-time

Apply on puppysphere.applytojob.com About employer

Applications open in a new tab.

Job details

Pay: Base Salary: $70,000–$80,000 CAD
Job type: Full-time
Workplace: Remote
Apply by: Jan 14, 2027
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 3+ years of experience in customer experience, retention, loyalty, customer success, or a related field.
Posting language: English
Posted: Oct 16, 2026

Original job description

About Puppy Sphere:

Welcome to Puppy Sphere! We’re a high-growth startup redefining the wellness category through the gentle power of puppy therapy. 🐶

As North America’s most loved puppy yoga company, we’re on a mission to bring people together through experiences that help them slow down, boost their mood, and make wellness a ritual worth coming back to.

We’ve welcomed over 450,000 guests across our 13 studios in the U.S. and Canada, built a community of over 400,000 people, and partnered with global brands including the NBA, TikTok, and Google to bring puppy therapy to workplaces, events, and communities.

We’re rapidly opening new studios and looking for passionate, ambitious people to grow with us.

If you thrive in a fast-paced environment, care deeply about people, and love raising the bar in everything you do, we’d love to hear from you!

Job Description:

We're looking for a Head of Customer Experience to turn first-time guests into lifelong Puppy Sphere customers.

This is a role with direct ownership of customer satisfaction, retention, loyalty, memberships, and repeat revenue across our North American locations.

You'll lead our Customer Experience team while building the strategies, systems, and programs that keep customers coming back. From exceptional customer service to membership growth, revenue-generating customer interactions, and innovative loyalty initiatives, you'll play a meaningful role in how we scale.

We're looking for someone who thinks like a business owner, loves both people and numbers, and knows how to turn great customer experiences into measurable growth.

This is not just about keeping customers happy. It's about giving them every reason to come back.

Compensation:

Total OTE: $80,500–$92,000 CAD
- Base Salary: $70,000–$80,000 CAD
- Performance-based bonus: up to 15% of base

Job Responsibilities

Customer Experience & Team Leadership

Lead, coach, and develop a high-performing Customer Experience team.
Own customer service performance, including response times, resolution rates, satisfaction, and service recovery.
Build scalable processes, service standards, training programs, and a centralized knowledge base across our locations.
Improve customer accessibility through channels such as texting, live chat, email, and phone support.
Identify opportunities to improve efficiency through technology, automation, and AI while maintaining a personal touch.

Customer Journey & Experience Improvement

Own the customer feedback ecosystem, including surveys, reviews, and satisfaction tracking.
Oversee Google Business Profiles, review management, and customer reputation.
Analyze customer behaviour and feedback to identify friction points and opportunities.
Partner with Studio Operations to improve the end-to-end guest journey.
Turn customer insights into actionable improvements that increase satisfaction and loyalty.

Customer Retention & Revenue Growth

Own strategies to increase repeat bookings, purchase frequency, customer lifetime value, and revenue from our existing customer base.
Drive growth and performance of memberships and class packs, including conversions, onboarding, renewals, engagement, and churn reduction.
Develop loyalty, referral, rebooking, and win-back programs that encourage repeat visits and increase customer spend.
Partner with Marketing to execute high-performing retention campaigns, personalized offers, and lifecycle communications.
Leverage customer data and segmentation to improve engagement and conversion.
Identify opportunities to generate incremental revenue through customer service interactions, including bookings, membership upgrades, and qualified private event leads.
Develop sales incentives and performance targets that motivate the CX team to drive revenue while delivering exceptional customer service.
Continuously test and optimize initiatives, scaling what works.
Set clear retention and revenue targets, track performance, and take accountability for measurable improvements.

Analytics, Reporting & Performance

Own reporting and performance tracking for customer satisfaction, retention, memberships, customer service sales, and repeat revenue.
Develop clear dashboards and regular performance updates.
Monitor customer feedback, identify recurring issues, and share actionable insights with Marketing and Operations.
Identify trends, measure program ROI, and prioritize initiatives with the greatest business impact.
Translate insights into action and hold yourself and your team accountable for results.

Job Requirements:

3+ years of experience in customer experience, retention, loyalty, customer success, or a related field.
Previous experience managing or coaching a customer-facing team.
Experience developing customer retention initiatives, loyalty programs, or membership strategies.
Strong analytical skills with the ability to turn customer insights into actionable improvements.
Experience working with CRM systems, customer service tools, and customer data.
Experience identifying revenue opportunities through customer service, customer success, or retention initiatives.
Strong operational skills, with experience improving processes, implementing systems, and managing cross-functional projects.
Excellent project management, communication, and problem-solving skills.
A creative, proactive mindset with a willingness to test new ideas.
Comfortable working cross-functionally in a fast-paced, growing business.
A genuine passion for customer experience, wellness, and building community.

Bonus Qualifications

Experience in boutique fitness, wellness, hospitality, or other multi-location consumer businesses.
Experience with membership or subscription-based business models.
Familiarity with customer lifecycle campaigns, marketing automation, and segmentation.
Experience driving retention improvements across physical retail or service locations.
Experience implementing live chat, SMS support, or customer service sales programs.

Our Puppy Sphere Values:

We create happiness.
We care.
We adapt.
We show up.
We raise the bar.

Perks:

🚀 Join a fast-growing startup with upward mobility. 🏡 Remote work flexibility around the world. ⏱️ Flexible working hours between 8am - 7pm. ☀️ 15 paid vacation days per year. 🎄 Christmas eve - gifted day off. 🎆 New Years eve - gifted day off. ❤️‍🩹 3 paid wellbeing days per year. 🏝️ Annual Team Retreat. 🦮 Experience the happiness of working around puppies. 🧘 Unlimited complimentary Puppy Sphere classes for you, family and friends. 🎟️ Attend networking and unique invite-only events in your city and beyond. ✨ Opportunity to work with celebrity clients and industry giants (recent clients : NBA, TikTok, and Google).

Interested? We'd love to hear from customer-obsessed, data-driven people who are excited to help shape the next chapter of Puppy Sphere.

We’re so grateful for your interest in joining the team here at Puppy Sphere! Due to the high number of applications we receive, we may not be able to personally reach out to everyone, but please know we truly appreciate the time and effort you’ve taken to apply 🤍

Apply on puppysphere.applytojob.com About employer

More about this job

Responsibilities

The Head of Customer Experience will lead the team to drive customer satisfaction, retention, and membership growth across North American locations. They are responsible for building scalable service processes, analyzing customer data to improve the guest journey, and implementing loyalty initiatives to increase repeat revenue.

Requirements

Candidates must have at least 3 years of experience in customer experience, retention, or loyalty roles with a proven track record of managing teams. Strong analytical skills, proficiency with CRM tools, and the ability to translate customer insights into actionable business improvements are required.

Skills

Customer experience
Team leadership
Customer retention
Loyalty programs
Membership strategy
Data analysis
CRM systems
Project management
Communication
Problem-solving
Strategic planning
Performance tracking
Process improvement
Revenue growth
Customer success

Benefits

Remote work flexibility
Flexible working hours
15 paid vacation days
Paid Christmas Eve
Paid New Year's Eve
3 paid wellbeing days
Annual team retreat
Unlimited complimentary puppy sphere classes
Networking and invite-only events

Remote locations

North America

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Retention
Loyalty Programs
Membership Models
CRM
Data Analytics
Performance Tracking
Revenue Growth
Team Leadership
Project Management
Customer Success
Service Recovery
Lifecycle Marketing
Automation
AI
Boutique Fitness
Wellness
Hospitality
KPIs
Segmentation
Customer Journey
Operational Excellence
Cross-functional Collaboration
Startup
Growth Strategy

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Jobs in Canada