Jobs in Canada

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Added 2 hours ago
AI
Telemarketer
All in One Marketing Pro
Abbotsford, BC
- Full-time
…include digital and growth marketing, social media marketing, lead generation, advertising, business consulting, and project management, supported by expertise in SEO, Google Ads, Meta Ads,…
Added 3 hours ago
A
Field Service Technician
ABB
Coquitlam, BC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 10 hours ago
H
Sales Operations Manager
Haystack
Canada
- Full-time
Pinpoint the drivers of services performance and lead initiatives to improve the new customer experience and team efficiency.
Added 13 hours ago
MC
Sr Project Manager Delivery Lead (35688)
Myticas Consulting
Toronto, ON
- Contract
Lead project governance, financial tracking, status reporting, KPIs, resource planning, and executive reporting throughout the project lifecycle.
Added 13 hours ago
IR
Sales Executive (Healthcare Market Research)
iData Research
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As our client base grows, we are seeking a skilled and high energy Senior Sales Account Executive to lead client relationships, drive project execution, and contribute to the continued…
Added 15 hours ago
A
Digital Marketing Manager
AudienceView
Canada
- From $90,000 CAD / year
Marketing Automation & CRO: Build, maintain, and troubleshoot workflows, lead scoring models, and routing rules to ensure leads reach Sales quickly and accurately. Improve website…
Added 16 hours ago
A
Product Specialist
ABB
Montreal, QC
- Full-time
The work model is hybrid with minimum 3 days per week at the office
Added 16 hours ago
DH
Corporate Showroom & Events Coordinator
Divine Hardwood Flooring Ltd.
Calgary, AB
- Full-time
Partner with the Corporate Showroom Manager & Product Development to roll out new products to the showrooms and sales teams.
Added 17 hours ago
T
Strategy Associate - Global Client Policies
TikTok
Toronto, ON
- Full-time
…solutions, forecast policy risks, and control the progress of project implementation. Fully responsible for the design and implementation of global…
Added 17 hours ago
L
Associate Product Manager
Loblaw
Brampton, ON
- Full-time
…product developers, quality assurance, and sourcing, to support project milestones, provide progress updates and meet final target launch dates on…
Added 17 hours ago
P
Spécialiste de l’implantation et de l’habilitation / Implementation and Enablement Specialist
Planned
Montréal, QC
- Full-time
- On-site
Added 19 hours ago
Marketing Events Manager
Nature Fresh Farms
Leamington, ON
Collaborate with Marketing, Sales, and other departments to define event objectives, key messaging, and success metrics.
Added 19 hours ago
FF
Manager - Financial Planning Analysis
Foliot Furniture
Saint-Jérôme, QC
- Full-time
We are currently seeking a Senior Manager – Financial Planning and Analysis to lead our financial planning and commercial business partnering activities. Reporting to the Senior Director,…
Added 19 hours ago
JF
Key Account Manager
Johnvince Foods
Toronto, ON
- Full-time
Our Vision: To lead the way in redefining customer experiences through flavourful snacking and service solutions.
Added 19 hours ago
AI
PMA Project Engineer
AerSale, Inc.
Burlington, ON
- Full-time
…Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services,…
Added 19 hours ago
S
Product Manager
SiftMed
St. John's, NL
- Full-time
SiftMed is hiring a Product Manager to join our product team and report to the VP, Product Management. Our PMs lead projects rather than owning fixed product areas. A single project often…
Added 20 hours ago
Senior Manager, Growth Marketing
Questrade
Toronto, ON
The Sr. Manager, Growth Marketing is the day-to-day strategic lead and cross-channel engine driving new, high-value customer acquisition at QuestEnterprise. Acting as an end-to-end growth…
Added 20 hours ago
Senior Manager, Demand Generation
Questrade
Toronto, ON
Sales Enablement & Prospect Routing: Own and optimize the lead-scoring and routing systems that identify high-value prospects from behavioral and account signals, surfacing and…
Added 20 hours ago
PC
Sales & Client Development Representative - Design-Build
PalmView Custom Homes
Vaughan, ON
- Full-time
…and close projects. If you understand construction and enjoy sales, this is a strong…
Added 21 hours ago
CA
Product Specialist
CATBL ABB Electrification Canada Inc.
Montréal, QC · Saint-Laurent, QC
- Full-time
The work model is hybrid with minimum 3 days per week at the office
Added 1 day ago
TW
Marketing Manager
TCS World Travel
Canada
- Full-time
We are looking to hire a Marketing Manager to join our team! Reporting to the Director of Marketing, you'll lead the marketing strategy for the iconic Four Seasons Private Jet Experience,…
Added 1 day ago
C
Data Engineer
Citylitics
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
…public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify…
Added 1 day ago
CC
Junior Estimator and Inside Sales (Exterior Cladding and Building Envelope)
Change Connect
Toronto, ON
- Full-time
Work closely with sales representatives and technical staff on project pursuits
Added 1 day ago
A
Retail Production Manager
Acosta
Mississauga, ON
- Full-time
…has made Premium Retail Services one of the fastest growing sales and marketing agencies in North America. We are a destination to tell stories, and pave new paths to connect brands with…
Added 1 day ago
NM
Senior Estimator
NS Modular
Edmonton, AB
- Full-time
NS Modular delivers a comprehensive suite of services, providing expertise and integrated solutions from project concept, procurement through fabrication, assembly, and construction. NS…

Puppy Sphere

Head of Customer Experience

Toronto, ON, Canada

Full-time

Apply on puppysphere.applytojob.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Jan 31, 2027
Experience: 3+ years of experience in customer experience, retention, loyalty, customer success, or a related field.
Posting language: English
Posted: Nov 2, 2026

Original job description

About Puppy Sphere:

Welcome to Puppy Sphere! We’re a high-growth startup redefining the wellness category through the gentle power of puppy therapy. 🐶

As North America’s most loved puppy yoga company, we’re on a mission to bring people together through experiences that help them slow down, boost their mood, and make wellness a ritual worth coming back to.

We’ve welcomed over 450,000 guests across our 13 studios in the U.S. and Canada, built a community of over 400,000 people, and partnered with global brands including the NBA, TikTok, and Google to bring puppy therapy to workplaces, events, and communities.

We’re rapidly opening new studios and looking for passionate, ambitious people to grow with us.

If you thrive in a fast-paced environment, care deeply about people, and love raising the bar in everything you do, we’d love to hear from you!

Job Description:

We're looking for a Head of Customer Experience to turn first-time guests into lifelong Puppy Sphere customers.

This is a remote role with direct ownership of customer satisfaction, retention, loyalty, memberships, and repeat revenue across our North American locations.

You'll lead our Customer Experience team while building the strategies, systems, and programs that keep customers coming back. From exceptional customer service to membership growth, revenue-generating customer interactions, and innovative loyalty initiatives, you'll play a meaningful role in how we scale.

We're looking for someone who thinks like a business owner, loves both people and numbers, and knows how to turn great customer experiences into measurable growth.

This is not just about keeping customers happy. It's about giving them every reason to come back.

Compensation:

Total OTE: $80,500–$92,000 CAD

Base Salary: $70,000–$80,000 CAD

Performance-based bonus: up to 15% of base

Job Responsibilities

Customer Experience & Team Leadership

Lead, coach, and develop a high-performing Customer Experience team.
Own customer service performance, including response times, resolution rates, satisfaction, and service recovery.
Build scalable processes, service standards, training programs, and a centralized knowledge base across our locations.
Improve customer accessibility through channels such as texting, live chat, email, and phone support.
Identify opportunities to improve efficiency through technology, automation, and AI while maintaining a personal touch.

Customer Journey & Experience Improvement

Own the customer feedback ecosystem, including surveys, reviews, and satisfaction tracking.
Oversee Google Business Profiles, review management, and customer reputation.
Analyze customer behaviour and feedback to identify friction points and opportunities.
Partner with Studio Operations to support the improvement of the guest journey.
Turn customer insights into actionable improvements that increase satisfaction and loyalty.

Customer Retention & Revenue Growth

Drive growth and performance of memberships and class packs.
Develop loyalty, referral, rebooking, and win-back programs that encourage repeat visits and increase customer spend.
Partner with Marketing to execute high-performing retention campaigns.
Identify opportunities to generate incremental revenue through customer service interactions, including bookings, membership upgrades, and qualified private event leads.
Develop performance targets that motivate the CX team to drive revenue while delivering exceptional customer service.

Analytics, Reporting & Performance

Own reporting and performance tracking for customer satisfaction, retention, memberships, customer service sales, and repeat revenue.
Maintain clear dashboards and regular performance updates.
Monitor customer feedback, identify recurring issues, and share actionable insights with Marketing and Operations.
Identify trends, measure program ROI, and prioritize initiatives with the greatest business impact.
Translate insights into action and hold yourself and your team accountable for results.

Job Requirements:

3+ years of experience in customer experience, retention, loyalty, customer success, or a related field.
Previous experience managing or coaching a customer-facing team.
Experience developing customer retention initiatives, loyalty programs, or membership strategies.
Experience working with CRM systems, customer service tools, and customer data.
Strong operational skills, with experience improving processes, implementing systems, and managing cross-functional projects.
Excellent project management, communication, and problem-solving skills.
A creative, proactive mindset with a willingness to test new ideas.
Comfortable working cross-functionally in a fast-paced, growing business.
A genuine passion for customer experience, wellness, and building community.

Bonus Qualifications

Experience in boutique fitness, wellness, hospitality, or other multi-location consumer businesses.
Experience with membership or subscription-based business models.
Familiarity with customer lifecycle campaigns, marketing automation, and segmentation.
Experience driving retention improvements across physical retail or service locations.
Experience implementing live chat, SMS support, or customer service sales programs.
Experience identifying revenue opportunities through customer service, customer success, or retention initiatives.

Our Puppy Sphere Values:

We create happiness.
We care.
We adapt.
We show up.
We raise the bar.

Perks:

🚀 Join a fast-growing startup with upward mobility. 🏡 Remote work flexibility around the world. ⏱️ Flexible working hours between 8am - 7pm. ☀️ 15 paid vacation days per year. 🎄 Christmas eve - gifted day off. 🎆 New Years eve - gifted day off. ❤️‍🩹 3 paid wellbeing days per year. 🏝️ Annual Team Retreat. 🦮 Experience the happiness of working around puppies. 🧘 Unlimited complimentary Puppy Sphere classes for you, family and friends. 🎟️ Attend networking and unique invite-only events in your city and beyond. ✨ Opportunity to work with celebrity clients and industry giants (recent clients : NBA, TikTok, and Google).

Interested? We'd love to hear from customer-obsessed, data-driven people who are excited to help shape the next chapter of Puppy Sphere.

We’re so grateful for your interest in joining the team here at Puppy Sphere! Due to the high number of applications we receive, we may not be able to personally reach out to everyone, but please know we truly appreciate the time and effort you’ve taken to apply 🤍

Apply on puppysphere.applytojob.com About employer

More about this job

Responsibilities

The Head of Customer Experience will lead and coach the customer experience team and own service standards and feedback. They will build retention, loyalty and membership programs and report on the results.

Requirements

Candidates need 3+ years in customer experience, retention or loyalty, including managing a customer-facing team. Experience with CRM systems, membership strategies and cross-functional projects is required.

Skills

CRM systems
customer service tools
customer data analysis
dashboards
process improvement
team leadership and coaching
loyalty and referral program design
membership management
customer feedback and survey management
service recovery
live chat
SMS support
email support
phone support
marketing automation
customer lifecycle campaigns
segmentation
project management
cross-functional collaboration
ROI measurement
AI and automation tools

Benefits

Paid vacation
Paid wellbeing days
Gifted days off
Annual team retreat
Complimentary classes
Invite-only events
Flexible hours
Performance bonus

Keywords

Customer Experience
Head of Customer Experience
customer retention
loyalty programs
memberships
CRM
customer service
customer success
live chat
SMS support
customer analytics
reporting
Google Business Profile
review management
boutique fitness
wellness
hospitality
multi-location
subscription model
marketing automation

Seniority

Lead

Perks

Generous paid time off
Flexible hours
Performance bonus
Wellness program

Tools

CRM systems
customer service tools
Google Business Profile

Languages

English

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Work requirements

Jobs in Canada