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Added 1 hour ago
I
Omnichannel Analytics, Pharma
Indegene
Canada
- Full-time
We are seeking an Associate Manager / Manager - Omnichannel Analytics to lead analytics delivery across multiple life sciences brands. This role is responsible for owning insight…
Added 6 hours ago
HE
Entry Level Direct Marketng Associate
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $42,000 to $46,000 CAD / year
- Full-time
We’re looking for an Entry-Level Marketing Associate who is eager to learn, contribute, and grow within a collaborative environment.
Added 21 hours ago
TO
Philanthropy Operations Associate
The Ottawa Hospital Foundation
Ottawa, ON
- Full-time
Philanthropy Operations Associate, Donor Recognition and Stewardship
Added 1 day ago
LA
Manager, Agency Operations
Loblaw Agency
Toronto, ON
- Full-time
lead post campaign learning (e.g. post mortem), working with cross functional teams
Added 1 day ago
PG
Associate Director , Social
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As an Associate Director, Paid Social, you will be responsible for developing and executing best-in-class paid social media strategies, driving business growth, and leading a team of…
Added 1 day ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 2 days ago
GB
Marketing, Communications & Brand Specialist
Goh Ballet Canada
Vancouver, BC
- Full-time
…we are seeking an exceptional individual to become a trusted associate to the General and Artistic…
Added 2 days ago
C
Business Development Associate
Convertiqq
Vancouver, BC
- $3,479 to $4,397 CAD / month
- Full-time
As a Business Development Associate, you'll be at the forefront of customer engagement and sales activity, helping drive campaign performance while gaining first-hand exposure to how…
Added 2 days ago
WM
Associate Director, Fundraising
Windmill Microlending
Calgary, AB · Toronto, ON
- $110,000 to $120,000 CAD / year
Windmill Microlending is seeking a collaborative and dynamic self-starter to serve as our Associate Director, Fundraising as we prepare to close an exciting $50M national campaign that…
Added 2 days ago
Call Centre Associate
Purdys Chocolatier
Vancouver, BC
Support customers with program, campaign, and order-related questions
Added 2 days ago
B
Associate Manager, Membership Marketing
BCAA
Burnaby, BC · *Head Office
- Full-time
We're looking for an Associate Manager, Membership Marketing to join our Marketing team on a fixed-term contract expected to end on July 14, 2028. In this role, you'll help drive Membership…
Added 3 days ago
SC
Director - Digital Marketing
Staples Canada
Richmond Hill, ON
- $125,300 to $156,600 USD / year
- Full-time
…agency partners to align social content, community engagement, campaign amplification, and performance…
Added 3 days ago
Manager, Community Partnerships (Events)
Make-A-Wish Canada / Rêves d'enfants Canada
Halifax, NS
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
Added 3 days ago
NM
Product Marketing Associate
Natura Market
Mississauga, ON
- Full-time
We’re looking for a highly organized and detail-oriented Product Marketing Associate to join our team at our Mississauga office. This is a full-time, in-office role at the intersection of…
Added 3 days ago
CG
Content Marketer | Cash Management Group
Canaccord Genuity Group Inc.
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
The Cash Management Group at Canaccord Genuity is looking for a motivated and creative Marketing Associate to join our high-performing team of finance professionals. Our group manages over…
Added 3 days ago
Senior Campaign Manager (20 Month Contract)
Varicent
Toronto, ON
As a Senior Campaign Manager, you will join Varicent’s Global Integrated Campaigns team and play a key role in generating pipeline and revenue from net-new prospect accounts across global…
Added 3 days ago
TP
Contractor, Marketing Coordinator (One Year Term)
Toronto Pearson International Airport
Toronto, ON
- Temporary
Through a partner agency, reporting to the Associate Director, Corporate Marketing & Design, the Contractor, Marketing Coordinator keeps campaigns and marketing programs running on…
Added 3 days ago
GT
Contractor, Marketing Coordinator (One Year Term)
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Through a partner agency, reporting to the Associate Director, Corporate Marketing & Design, the Contractor, Marketing Coordinator keeps campaigns and marketing programs running on…
Added 3 days ago
Associate Brand Manager
Dare Foods Limited
Cambridge, ON
…assume the role of a general manager for your brands. As the Associate Brand Manager, you will partner with experienced marketers, cross functional teams and Agency partners to drive…
Added 3 days ago
UF
Associate Director, Content Marketing
UJA Federation of Greater Toronto
Toronto, ON · North York, ON
- Full-time
The Associate Director partners with senior leaders and stakeholders across UJA to translate organizational and campaign objectives into integrated, audience-focused content strategies. The…
Added 3 days ago
ML
Marketing Associate - Brand
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
As a key member of the Brand team, the Brand Marketing Associate plays an integral role in building some of Canada's most iconic and trusted food brands. This role is ideal for a curious,…
Added 4 days ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
This role offers a clear path for advancement, with the potential to be promoted to positions such as Sales Associate or Sales Executive based on performance and demonstrated skills. We are…
Added 4 days ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
This role offers a clear path for advancement, with the potential to be promoted to positions such as Sales Associate or Sales Executive based on performance and demonstrated skills. We are…
Added 4 days ago
Manager, Performance Marketing
Viral Nation Inc.
Canada
Own campaign performance across paid social (primary), paid search, and programmatic, ensuring strong execution, optimization, and reporting.
Added 4 days ago
S
Associate Director, Media Strategy
Swoon
Montreal, QC
- Full-time
Identify opportunities to improve campaign performance and expand strategic partnerships.

Purdys Chocolatier

Call Centre Associate

Vancouver, BC, Canada

Full-time · Contract · Temporary

Apply About employer

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Job details

Job type: Full-time · Contract · Temporary
Working hours: 40 hours per week
Posting language: English
Posted: Oct 7, 2026

Original job description

Craving a dream job? Join one of Canada's Top Employers.

Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trust,and supportive work environment.

Location: 8330 Chester Street, Vancouver, BC V5X 3Y7 (In Office)
Job Type: Full-Time, Seasonal Contract
Contract Term: August 31, 2026 to December 11, 2026, with potential extension through April 2027
Schedule: 40 hours per week, Monday to Friday between 8:00 AM and 5:30 PM
Training Requirement: Must be available August 31 to September 4, 2026
Pay: $19.00 - $19.50 per hour

Help Create Joy Through Chocolate

Do you enjoy building relationships, helping customers succeed, and working toward meaningful goals?

Join Purdys Chocolatier, one of Canada's most loved chocolate brands, and play an important role in helping schools, sports teams, community groups, and businesses achieve their fundraising and purchasing goals.

As a proud Canadian chocolatier, we create connection and joy through the power of chocolate and have a lot of fun doing it. We're looking for enthusiastic and customer-focused individuals to join our Fundraising, Group Savings, and Business Gifting team at our Vancouver office.

We value diversity and are committed to creating an inclusive workplace where everyone feels welcome and respected. We encourage applications from people of all backgrounds, experiences, identities, and abilities.

About the Role

Group & Fundraising is at the heart of our seasonal sales and customer support operation.

This is a consultative customer service and sales support role where you'll build relationships with new and existing customers, understand their goals, and help connect them with the fundraising or group purchasing solution that best meets their needs.

You'll engage with customers through outbound calls, inbound inquiries, email (FreshDesk), and live chat. Success in this role comes from curiosity, persistence, relationship-building, and a genuine commitment to delivering exceptional customer experiences.

Every day, you'll help organizations achieve their fundraising goals while creating positive experiences that keep customers coming back year after year.

What You'll Do

Proactively connect with prospective and existing customers through outbound calls to promote our Fundraising and Group Purchase programs
Build relationships by actively listening, understanding customer needs, and recommending appropriate solutions
Meet daily outreach goals while maintaining an exceptional customer experience
Reconnect with customers who have previously paused or declined participation, using creativity and persistence to re-engage them
Respond promptly and professionally to customer inquiries via phone, email (FreshDesk), and live chat
Support customers with program, campaign, and order-related questions
Process order adjustments, replacements, and refunds as needed
Identify potential challenges early and work proactively to resolve issues before they escalate
Deliver excellent customer service while contributing to team and business goals

You'll Be Successful in This Role If You

Enjoy talking with people and building relationships
Are confident communicating over the phone and engaging customers
Like working toward goals and achieving results
Stay positive and resilient in a busy, fast-paced environment
Take pride in providing exceptional customer experiences
Enjoy solving problems and helping customers succeed
Can manage multiple priorities while maintaining attention to detail

What You'll Bring

Availability for the full contract period from August 31 to December 11, 2026
Availability to attend mandatory training from August 31 to September 4, 2026
At least 6 months of experience in customer service, retail, hospitality, sales, contact centre, call centre, or another customer-facing environment
Strong communication and active listening skills
A customer-first mindset and genuine curiosity to understand customer needs
Professionalism, accountability, and attention to detail
Comfort handling a high volume of customer interactions and outbound outreach
Experience with outbound calling, customer engagement, sales support, or Excel is considered an asset

What We Offer

Competitive hourly wage of $19.00 - $19.50 per hour
Potential contract extension through April 2027
30% employee discount on Purdys products
Employee Gifting Program
Paid training and ongoing support
Opportunity to develop customer service, sales, and relationship-building skills
A supportive team environment that values collaboration and work-life balance
The chance to create memorable Purdys moments for customers across Canada

Learn More About Us

Ready to dive deeper into the world of Purdys? Check out our Instagram, TikTok, and Facebook channels to see what makes us one of Canada's favourite chocolate brands.

We also partner with community organizations that offer wage subsidy and training programs to support job seekers and help new team members succeed in their roles.

If you're passionate about helping customers, enjoy building relationships, and want to be part of a team that creates joy through chocolate, we'd love to hear from you.

We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview.

We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at resumes@purdys.com. We're here to help!

Apply About employer

More about this job

Responsibilities

You will proactively connect with customers through outbound calls, inbound inquiries, and live chat to promote fundraising and group purchase programs. Additionally, you will build relationships, process orders, and resolve customer inquiries to ensure exceptional service.

Requirements

Candidates must have at least 6 months of experience in a customer-facing environment such as retail, sales, or a contact centre. You must also be available for the full contract period and mandatory training sessions.

Skills

Customer service
Outbound calling
Active listening
Relationship building
Sales support
Communication
Problem solving
Time management
Attention to detail
FreshDesk
Live chat
Email communication
Resilience
Customer engagement
Excel

Benefits

30% Employee discount on Purdys products
Employee gifting program
Paid training
Ongoing support

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Sales Support
Fundraising
Group Purchasing
Outbound Calling
Inbound Inquiries
FreshDesk
Live Chat
Relationship Building
Retail
Hospitality
Excel
Customer Experience
Business Gifting
Seasonal Contract

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