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Added 12 mins ago
A
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
- Full-time
Strong interest in sales or business development, with prior customer service experience (retail, banking, etc) and excellent communication skills
Added 27 mins ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Contribuer à façonner l’expérience des consommateurs avec McCafé tout au long du parcours d’achat, tant en magasin qu’en ligne.
Added 41 mins ago
CT
Retail salesperson
Canadian Tire Associate Store # 0365
Victoria, BC
- From $18.76 CAD / hour
- Full-time
- On-site
Added 42 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 42 mins ago
W
(CAN) Stockperson/Cartpusher (Part Time)
Walmart
Merritt, BC
- Part-time
As a Stockperson / Cartpusher, you play an important role in creating a safe, organized, and welcoming shopping experience for customers. You are responsible for collecting shopping carts…
Added 57 mins ago
HB
Part Time Sales Associate - BOSS Store - Rideau
HUGO BOSS Canada, Inc.
Ottawa, ON
- Part-time
- Other
Strong customer service and selling experience
Added 57 mins ago
HB
Part Time Sales Associate - BOSS Store, Laval
HUGO BOSS Canada, Inc.
Laval, QC
- Part-time
- Other
Strong customer service and selling experience
Added 57 mins ago
GH
Clinical Applications Specialist - Monitoring Systems
GE HEALTHCARE
Remote, Canada
- Other
- Remote
You will partner with customers and internal teams to provide a consistent, high-quality experience across the full customer lifecycle - from pre-sale support to implementation and…
Added 1 hour ago
B
Maintenance Associate
Boardwalk
Saskatoon, SK
- Full-time
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of…
Added 1 hour ago
CH
Seasonal Holiday Sales Associate- Promenade Shopping Centre
Cherry Hill Programs
Vaughan, ON
- Part-time
As a Sales Associate/Photographer, you’ll help create excellent experiences on our Santa photo sets by welcoming families, engaging with children, and capturing magical holiday moments…
Added 1 hour ago
W
(CAN) Pharmacy Assistant
Walmart
Brooks, AB
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
Sales Associate
EssilorLuxottica Group
Edmonton, AB
Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.
Added 1 hour ago
Sales Associate
EssilorLuxottica Group
Edmonton, AB
Passion for Customer Service: Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.
Added 1 hour ago
Retail Sales Associate
EssilorLuxottica Group
Calgary, AB
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 1 hour ago
TH
Receiving Associate Part Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
- Part-time
…receiving to designated staging areas. A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures.…
Added 1 hour ago
IH
Manual Therapists (Chiropractors, Physiotherapists, Massage Therapists)
Integra Health
Toronto, ON
- Full-time
At Integra Health, You Will Be Joining An Organization That Possesses These Key Must-haves For Any Associate Looking For a Thriving And Successful Long-term Career
Added 2 hours ago
TC
Retail Store Associate Part Time Seasonal Winners/Homesense - Penticton Mall
TJX Canada – Winners, Marshalls, HomeSense
Penticton, BC
- Part-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
London, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Purdys Chocolatier

Call Centre Associate

Vancouver, BC, Canada

Full-time · Contract · Temporary

Apply About employer

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Job details

Job type: Full-time · Contract · Temporary
Working hours: 40 hours per week
Posting language: English
Posted: Oct 7, 2026

Original job description

Craving a dream job? Join one of Canada's Top Employers.

Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trust,and supportive work environment.

Location: 8330 Chester Street, Vancouver, BC V5X 3Y7 (In Office)
Job Type: Full-Time, Seasonal Contract
Contract Term: August 31, 2026 to December 11, 2026, with potential extension through April 2027
Schedule: 40 hours per week, Monday to Friday between 8:00 AM and 5:30 PM
Training Requirement: Must be available August 31 to September 4, 2026
Pay: $19.00 - $19.50 per hour

Help Create Joy Through Chocolate

Do you enjoy building relationships, helping customers succeed, and working toward meaningful goals?

Join Purdys Chocolatier, one of Canada's most loved chocolate brands, and play an important role in helping schools, sports teams, community groups, and businesses achieve their fundraising and purchasing goals.

As a proud Canadian chocolatier, we create connection and joy through the power of chocolate and have a lot of fun doing it. We're looking for enthusiastic and customer-focused individuals to join our Fundraising, Group Savings, and Business Gifting team at our Vancouver office.

We value diversity and are committed to creating an inclusive workplace where everyone feels welcome and respected. We encourage applications from people of all backgrounds, experiences, identities, and abilities.

About the Role

Group & Fundraising is at the heart of our seasonal sales and customer support operation.

This is a consultative customer service and sales support role where you'll build relationships with new and existing customers, understand their goals, and help connect them with the fundraising or group purchasing solution that best meets their needs.

You'll engage with customers through outbound calls, inbound inquiries, email (FreshDesk), and live chat. Success in this role comes from curiosity, persistence, relationship-building, and a genuine commitment to delivering exceptional customer experiences.

Every day, you'll help organizations achieve their fundraising goals while creating positive experiences that keep customers coming back year after year.

What You'll Do

Proactively connect with prospective and existing customers through outbound calls to promote our Fundraising and Group Purchase programs
Build relationships by actively listening, understanding customer needs, and recommending appropriate solutions
Meet daily outreach goals while maintaining an exceptional customer experience
Reconnect with customers who have previously paused or declined participation, using creativity and persistence to re-engage them
Respond promptly and professionally to customer inquiries via phone, email (FreshDesk), and live chat
Support customers with program, campaign, and order-related questions
Process order adjustments, replacements, and refunds as needed
Identify potential challenges early and work proactively to resolve issues before they escalate
Deliver excellent customer service while contributing to team and business goals

You'll Be Successful in This Role If You

Enjoy talking with people and building relationships
Are confident communicating over the phone and engaging customers
Like working toward goals and achieving results
Stay positive and resilient in a busy, fast-paced environment
Take pride in providing exceptional customer experiences
Enjoy solving problems and helping customers succeed
Can manage multiple priorities while maintaining attention to detail

What You'll Bring

Availability for the full contract period from August 31 to December 11, 2026
Availability to attend mandatory training from August 31 to September 4, 2026
At least 6 months of experience in customer service, retail, hospitality, sales, contact centre, call centre, or another customer-facing environment
Strong communication and active listening skills
A customer-first mindset and genuine curiosity to understand customer needs
Professionalism, accountability, and attention to detail
Comfort handling a high volume of customer interactions and outbound outreach
Experience with outbound calling, customer engagement, sales support, or Excel is considered an asset

What We Offer

Competitive hourly wage of $19.00 - $19.50 per hour
Potential contract extension through April 2027
30% employee discount on Purdys products
Employee Gifting Program
Paid training and ongoing support
Opportunity to develop customer service, sales, and relationship-building skills
A supportive team environment that values collaboration and work-life balance
The chance to create memorable Purdys moments for customers across Canada

Learn More About Us

Ready to dive deeper into the world of Purdys? Check out our Instagram, TikTok, and Facebook channels to see what makes us one of Canada's favourite chocolate brands.

We also partner with community organizations that offer wage subsidy and training programs to support job seekers and help new team members succeed in their roles.

If you're passionate about helping customers, enjoy building relationships, and want to be part of a team that creates joy through chocolate, we'd love to hear from you.

We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview.

We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at resumes@purdys.com. We're here to help!

Apply About employer

More about this job

Responsibilities

You will proactively connect with customers through outbound calls, inbound inquiries, and live chat to promote fundraising and group purchase programs. Additionally, you will build relationships, process orders, and resolve customer inquiries to ensure exceptional service.

Requirements

Candidates must have at least 6 months of experience in a customer-facing environment such as retail, sales, or a contact centre. You must also be available for the full contract period and mandatory training sessions.

Skills

Customer service
Outbound calling
Active listening
Relationship building
Sales support
Communication
Problem solving
Time management
Attention to detail
FreshDesk
Live chat
Email communication
Resilience
Customer engagement
Excel

Benefits

30% Employee discount on Purdys products
Employee gifting program
Paid training
Ongoing support

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Sales Support
Fundraising
Group Purchasing
Outbound Calling
Inbound Inquiries
FreshDesk
Live Chat
Relationship Building
Retail
Hospitality
Excel
Customer Experience
Business Gifting
Seasonal Contract

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