Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Oct 30, 2026

Hiring at a glance

View jobs

Open jobs: 3,606
Employers: 718

Advertised starting pay

Average starting payCAD / hour: $18.80Across 486 listings
Average starting payCAD / year: $48,258Across 76 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%32 listings
Hybrid: 5%197 listings
On-site: 94%3,372 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (511), Farm Boy Inc. (379), Shoppers Drug Mart (339).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 12 days ago
Overnight Customer Service Representative
Circle K
Tantallon, NS
As a Customer Service Representative, you will enjoy:
Added 12 days ago
LV
Customer Service Representative I
Lee Valley Tools
Ottawa, ON
- Up to $19 CAD / hour
Added 12 days ago
PA
Customer Service Representative
PROVINCIAL AEROSPACE LTD
St. John's, NL
- Part-time
Job Posting TitleCustomer Service Representative
Added 12 days ago
Customer Support Representative
Purdys Chocolatier
Vancouver, BC
Added 12 days ago
SC
Customer Service Assistant
Southern Co-op
Wimborne, AB
- Part-time
Customer Service Assistant – Be the Friendly Face of Your Community
Added 12 days ago
C
Client Service Representative
CIBC
Portage la Prairie, MB
- Part-time
Added 12 days ago
Customer service associate
La Maison Simons
Laval, QC · CF Carrefour Laval
Added 12 days ago
Customer Service Associate - Seasonal Role
La Maison Simons
Edmonton, AB · West Edmonton Mall
Added 12 days ago
Customer Service Assistant - Automotive Finishes
Sherwin-Williams
Mississauga, ON
The Customer Service Assistant works with the Assistant Branch Manager and Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes,…
Added 12 days ago
Customer Service Agent
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Department/ Branch: Community Services, Customer Service
Added 12 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
Added 12 days ago
P
Customer Service Representative - (FT)
Prometric
Vancouver, BC
- $38,000 CAD / year
- Full-time
Added 12 days ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Markham, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 12 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
St. Catharines, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 12 days ago
Customer Service Associate - Automotive Finishes
Sherwin-Williams
Calgary, AB
The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pickup trucks. The Customer Service Associate ensures…
Added 12 days ago
Customer Service Representative
Circle K
NB
As a Customer Service Representative, you will enjoy:
Added 12 days ago
C
Client Service Representative
CIBC
Victoria, BC
- Part-time
Added 12 days ago
C
Client Service Representative
CIBC
Port Mcneill, BC
- Full-time
Added 12 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
Added 12 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
Added 12 days ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
Added 12 days ago
Customer Service Representative
U-Haul
St. Catharines, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive…
Added 12 days ago
B
Customer Service Representative
BMO
AB
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 12 days ago
J
Préposé(e), Service à la clientèle / Guest Service Representative
JLL
Montreal, QC · CAN-CLIENT Montreal-Eaton Centre
- Part-time
Added 12 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time

Purdys Chocolatier

Customer Support Representative

Vancouver, BC, Canada

Full-time · Contract · Temporary

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time · Contract · Temporary
Working hours: 40 hours per week
Posting language: English
Posted: Aug 10, 2026

Original job description

Craving a dream job? Join one of Canada's Top Employers.

Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trust,and supportive work environment.

Location: 8330 Chester Street, Vancouver, BC V5X 3Y7 (In Office Role)
Job Type: Full-Time, Seasonal Contract
Contract Term: August 31, 2026 to December 11, 2026, with potential extension through April 2027
Pay: $19.50 per hour

Schedule: 40 hours per week, Monday to Friday between 8:00 AM and 5:30 PM
Training Requirement: Must be available August 31 to September 4, 2026

Help Create Joy Through Chocolate

Do you enjoy building relationships, helping customers succeed, and working toward meaningful goals?

Join Purdys Chocolatier, one of Canada's most loved chocolate brands, and play an important role in helping schools, sports teams, community groups, and businesses achieve their fundraising and purchasing goals.

As a proud Canadian chocolatier, we create connection and joy through the power of chocolate and have a lot of fun doing it. We're looking for enthusiastic and customer-focused individuals to join our Fundraising, Group Savings, and Business Gifting team at our Vancouver office.

We value diversity and are committed to creating an inclusive workplace where everyone feels welcome and respected. We encourage applications from people of all backgrounds, experiences, identities, and abilities.

About the Role

Group & Fundraising is at the heart of our seasonal sales and customer support operation.

This is a consultative customer service and sales support role where you'll build relationships with new and existing customers, understand their goals, and help connect them with the fundraising or group purchasing solution that best meets their needs.

You'll engage with customers through outbound calls, inbound inquiries, email (FreshDesk), and live chat. Success in this role comes from curiosity, persistence, relationship-building, and a genuine commitment to delivering exceptional customer experiences.

Every day, you'll help organizations achieve their fundraising goals while creating positive experiences that keep customers coming back year after year.

What You'll Do

Proactively connect with prospective and existing customers through outbound calls to promote our Fundraising and Group Purchase programs
Build relationships by actively listening, understanding customer needs, and recommending appropriate solutions
Meet daily outreach goals while maintaining an exceptional customer experience
Reconnect with customers who have previously paused or declined participation, using creativity and persistence to re-engage them
Respond promptly and professionally to customer inquiries via phone, email (FreshDesk), and live chat
Support customers with program, campaign, and order-related questions
Process order adjustments, replacements, and refunds as needed
Identify potential challenges early and work proactively to resolve issues before they escalate
Deliver excellent customer service while contributing to team and business goals

You'll Be Successful in This Role If You

Enjoy talking with people and building relationships
Are confident communicating over the phone and engaging customers
Like working toward goals and achieving results
Stay positive and resilient in a busy, fast-paced environment
Take pride in providing exceptional customer experiences
Enjoy solving problems and helping customers succeed
Can manage multiple priorities while maintaining attention to detail

What You'll Bring

Availability for the full contract period from August 31 to December 11, 2026
Availability to attend mandatory training from August 31 to September 4, 2026
At least 6 months of experience in customer service, retail, hospitality, sales, contact centre, call centre, or another customer-facing environment
Strong communication and active listening skills
A customer-first mindset and genuine curiosity to understand customer needs
Professionalism, accountability, and attention to detail
Comfort handling a high volume of customer interactions and outbound outreach
Experience with outbound calling, customer engagement, sales support, or Excel is considered an asset

What We Offer

Competitive hourly wage of $19.50 per hour
Potential contract extension through April 2027
30% employee discount on Purdys products
Employee Gifting Program
Paid training and ongoing support
Opportunity to develop customer service, sales, and relationship-building skills
A supportive team environment that values collaboration and work-life balance
The chance to create memorable Purdys moments for customers across Canada

Learn More About Us

Ready to dive deeper into the world of Purdys? Check out our Instagram, TikTok, and Facebook channels to see what makes us one of Canada's favourite chocolate brands.

We also partner with community organizations that offer wage subsidy and training programs to support job seekers and help new team members succeed in their roles.

If you're passionate about helping customers, enjoy building relationships, and want to be part of a team that creates joy through chocolate, we'd love to hear from you.

We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview.

We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at resumes@purdys.com. We're here to help!

Apply About employer

More about this job

Responsibilities

You will proactively connect with customers via phone, email, and live chat to promote fundraising and group purchasing programs. Additionally, you will manage order adjustments, resolve customer inquiries, and build long-term relationships to help organizations meet their goals.

Requirements

Candidates must have at least 6 months of experience in a customer-facing role such as retail, sales, or a contact center. You must be available for the full contract period and attend mandatory training from August 31 to September 4, 2026.

Skills

Customer service
Sales support
Relationship building
Active listening
Outbound calling
Communication
Problem solving
Attention to detail
FreshDesk
Live chat
Conflict resolution
Time management
Resilience
Consultative sales

Benefits

30% Employee discount on Purdys products
Employee gifting program
Paid training
Ongoing support

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Fundraising
Group Sales
Business Gifting
Outbound Calls
Inbound Inquiries
FreshDesk
Live Chat
Relationship Management
Sales Support
Order Processing
Customer Experience
Retail
Hospitality
Contact Centre
Excel
Consultative Sales
Communication Skills
Active Listening
Problem Resolution

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