Field Service Administrator

JOB SUMMARY

The Service Administrator is a detail-oriented professional responsible for providing administrative support to the Field Service team and ensuring efficient coordination of service activities. This role involves quoting service recommendations, managing preventive maintenance (PM) agreements, scheduling service jobs, and maintaining accurate service records. The Service Administrator will work closely with customers and internal teams to ensure seamless service execution and customer satisfaction. Strong communication and organizational skills are essential for success in this role.

RESPONSIBILITIES

• Schedule and manage field service appointments with customers.
• Process new customer sales orders; data entry into software and accounting systems, sending order acknowledgements to customers
• Provide updates on service schedules and respond to customer inquiries.
• Assist with remote troubleshooting and customer service requests.
• Prepare and send service quotes for repairs, maintenance, and installations.
• Manage preventive maintenance agreements, including renewals and new contracts.
• Track and manage service requests, ensuring timely and efficient resolution.
• Create and maintain accurate records in the CRM system (assets, jobs, quotes, etc.).
• Support field service technicians with parts, equipment, and administrative tasks.
• Monitor service metrics and report job status updates to management.
• Attend training sessions to stay updated on service processes and company offerings.
• Assist with special projects and strategic initiatives as assigned.

SKILLS & QUALIFICATIONS

• Post secondary education is preferred.
• 3 years of experience in service coordination, technical or service  administration, or customer service preferred.
• Previous experience in the compressed gas industry or a related field is an asset.
• Strong customer service skills with the ability to communicate technical information effectively.
• Experience in preparing service quotes, contracts, and related documentation.
• Proficient in Google Workspace and CRM software (Salesforce an asset)
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy in record-keeping.
• Fluent in English (written and oral).
• Being Fluent in French (written and oral) is an asset 

WORK CONDITIONS

• Regular full-time hours of 37.5 hours per week, five days per week.
• The primary workplace location is the Purity Gas head office in Ancaster, Ontario.

What We Offer

• Competitive compensation package, including annual performance bonus
• Holiday office closure so you can truly unplug
• Health & Dental coverage - 100% premium employer-paid
• RRSP matching program to help you invest in your future
• Phone reimbursement plan to keep you connected
• Monthly team lunches to bond and brainstorm over great food
• Snacks and drinks in the office to fuel your day
• Flexible work arrangements to support work-life harmony
• A culture of learning, growth, and innovation
• Opportunities to shape the future of on-site nitrogen generation- a disruptive technology 

*This is an existing vacancy

While we appreciate all applications, we use automated screening tools and questions to help identify candidates who meet the core requirements for this role. Our recruitment team reviews all applications that meet the basic criteria, and we will contact only candidates selected for an interview.

Purity Gas is an equal opportunity employer and upholds hiring practices that comply with human rights legislation. We are committed to ensuring equal employment opportunities for all individuals regardless of race, colour, religion, gender, sexual orientation, marital status, age, or mental or physical disability.

We are also dedicated to fostering a respectful, inclusive, and accessible workplace. Our goal is to support every person's dignity and independence. In alignment with the Accessibility for Ontarians with Disabilities Act, 2005, we strive to identify, prevent, and eliminate accessibility barriers.