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Added 25 mins ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Manage the day-to-day operation of office space, including building environment, housekeeping, safety, space planning, and security access.
Added 40 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Onsite fitness and wellness center, with access to onsite medical practitioners
Added 2 hours ago
S
Application Support Engineer (Front Office)
Synechron
Mississauga, ON
- Full-time
We are seeking an experienced Application Support Analyst to join our team and support Front Office platforms focused on deal capture, trade booking, trade lifecycle processing, and…
Added 4 hours ago
Payment and Control Analyst
Department of Finance
Winnipeg, MB
The Department of Finance is seeking a qualified candidate to fill the Payment Control Analyst position within the Central Finance Division.
Added 4 hours ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
…some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be…
Added 4 hours ago
Access Analyst
Department of Finance
Winnipeg, MB
Click here to access the application screening form.
Added 5 hours ago
Sr. Business Process Analyst, Logistics
Tenstorrent
Toronto, ON
We’re looking for a Sr. Business Process Analyst, Logistics to design, document, and improve the systems and workflows that move our products around the world. You will work at the…
Added 5 hours ago
CR
Scientist in Immunochemistry
Charles River Laboratories
Montreal, QC
- Full-time
At least 3 years of experience as a Laboratory Analyst;
Added 5 hours ago
CR
Laboratory Analyst - Bioanalysis & Immunology
Charles River Laboratories
Laval, QC
- Full-time
As an Analyst for our Laboratory Science team at the Laval location, you will perform analysis of data for quality and completeness and determines if results are as expected. You will also…
Added 6 hours ago
CC
Distribution Analyst
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
The Distribution Analyst works in our Distribution Centre of Excellence to transforms distribution, delivery, customer, and operational data into actionable insights that improve service,…
Added 6 hours ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
…some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be…
Added 6 hours ago
T
Analyst - Real Estate Property Brokerage
TD
Toronto, ON
- Full-time
…providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering…
Added 6 hours ago
RB
Analyst – Interest Rate Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
Access to a variety of job opportunities across business and geographies
Added 6 hours ago
TH
Analyst - Retirement consulting
TELUS Health
Montreal, QC
- Full-time
…job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening…
Added 7 hours ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business AI Platform (BAIP) to drive design, integration, and innovation across enterprise applications.…
Added 7 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Onsite fitness and wellness center, with access to onsite medical practitioners
Added 7 hours ago
ST
Senior Financial Analyst
Securitas Technology Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Securitas Technology Canada offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we…
Added 7 hours ago
GO
Access Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Added 7 hours ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
…providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we…
Added 7 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering…
Added 7 hours ago
IR
Senior Accountant, Tax & Reporting
Integrated Resources, Inc ( IRI )
Laval, QC
- Contract
A healthier future. That is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need - today and for generations to come. To…
Added 8 hours ago
A
Scientifique De Données
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract
The PMO is seeking a Power BI & Data Science Analyst who can turn program data into actionable decisions. The position is approximately 50% complex dashboard and BI engineering and 50% data…
Added 8 hours ago
A
Data Scientist
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract
The PMO is seeking a Power BI & Data Science Analyst who can turn program data into actionable decisions. The position is approximately 50% complex dashboard and BI engineering and 50% data…
Added 8 hours ago
T
Application Analyst
ThoughtStorm
AB · Alberta, Canada
- Contract
…an experienced C, PowerBuilder and Sybase application system analyst, that preferably has experience with Oil and Gas…

Purolator Inc.

IT Operations & CMDB Analyst

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities Include

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work Closely With

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 530 - CorporateWorking Conditions: Office Environment

Reports to: Manager Technology

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .

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More about this job

Responsibilities

Maintain the integrity and governance of the ServiceNow CMDB, support Discovery, Service Mapping, Event Management, and operational reporting, and improve IT service management processes. Coordinate operational activities during Priority 1 and Priority 2 incidents, including communications, bridge management, escalations, shift handoffs, and post-incident documentation.

Requirements

A bachelor's degree in Information Technology, Computer Science, or a related field and a ServiceNow certification are specified. Relevant experience includes ServiceNow CMDB, ITOM, Discovery, Service Mapping, Event and Major Incident Management, ITSM processes, cloud platforms, infrastructure, networking, and ITIL practices.

Skills

ServiceNow CMDB
CMDB Governance
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
CSDM
Performance Analytics
Operational Reporting
Cloud Platforms
Networking Fundamentals
Stakeholder Communications
ITIL Best Practices

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB Governance
IT Service Management
IT Operations Management
ITOM Discovery
Service Mapping
Common Service Data Model
CSDM
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
Performance Analytics
Operational Reporting
AWS
Cloud Operations
Enterprise Infrastructure
Networking
Application Architecture
Identity and Access Management
ITIL
ServiceNow Certification
On-Call Support
Stakeholder Communications
Executive Escalations
Configuration Items
CMDB Health
Freight and Package Transportation

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