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Added 31 mins ago
EI
Software Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Working closely with the Software Engineering Manager and business teams, you will take ownership of assigned systems from requirements gathering through design, development, testing,…
Added 46 mins ago
TU
Undergraduate Admissions Coordinator
The University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
The position reports to the Manager, Student Services and receives functional direction and operational supervision from the Associate Director, Undergraduate Program. Works in coordination…
Added 46 mins ago
TA
AI Product Manager
Tiger Analytics
Canada
- Full-time
Tiger Analytics is one of the fastest-growing AI services firms, partnering with some of the world's largest and most influential organizations to redefine how business gets done. We help…
Added 46 mins ago
L
Seasonal Sales Help
Lids
London, ON
- $17.95 USD / hour
- Temporary
…criminal record information, and demographic data used for analytics and…
Added 1 hour ago
P
Engineering Manager, Conversational AI
Pebl
Remote, Canada
- $154,000 to $195,000 CAD / year
- Full-time
- Remote
We are looking for a hands-on Engineering Manager to lead our high-impact Conversational AI team. This is a critical leadership role for someone who is not only an effective manager but…
Added 1 hour ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
Then this role may be for you! We’re looking for a Success Enablement Manager to be part of our Success Enablement team.
Added 2 hours ago
LI
Middleware Specialist
Lotus IT Solutions
Toronto, ON
- Contract
Experience sustaining large application implementations on platforms such as Oracle Database 19c, Oracle Identity Manager, Oracle Analytics Server, Informatica PowerCenter, or CTRL-M…
Added 2 hours ago
GM
Digital and Social Media Marketer
Gambit Media Lab
Vancouver, BC
- Contract
DRIVE CONVERSIONS VIA PAID MEDIA: Execute and optimize high-impact campaigns across Google Ads, Meta, LinkedIn, X Ads Manager, and programmatic platforms to maximize reach, efficiency, and…
Added 2 hours ago
D(
HR Advisor – Fixed-Term Until July 2028
DWF (Canada)
Toronto, ON
- Full-time
Work with HR Business Partners and HR Manager to support the delivery of annual people processes e.g. performance review process, succession planning and talent management, budgeting and…
Added 3 hours ago
A
Financial Analyst, FP&A – Gross Margin
ARC'TERYX
North Vancouver, BC
- Full-time
Added 3 hours ago
M
Senior Data Center Technician
Microsoft
Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
Added 3 hours ago
U
Principal Sales Performance Coach
UKG
Remote, Canada
- Full-time
- Remote
…and develop scalable strategies that strengthen seller and manager…
Added 3 hours ago
PC
Resourcing and Deployment Manager, Deals
PwC Canada
Toronto, ON
- Full-time
As a Resourcing and Deployment Manager, Deals, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 3 hours ago
TA
Sr. Consultant/Manager - Analytics Consulting
Tiger Analytics
Canada
- Full-time
About Tiger Analytics: Shape the Future of AI. Transform the World's Leading Businesses.
Added 3 hours ago
MD
Statewide Fraud Controls Manager Enterprise Support - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Statewide Fraud Controls Manager – Enterprise Support
Added 3 hours ago
IH
Improvement Consultant
Interior Health Authority
Penticton, BC
- Full-time
…any identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 3 hours ago
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Coordinator, Corporate Systems
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Kelowna, BC
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…from vendors and third-parties to advance and develop team analytics…
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Manager | Medical Staff Retention & Experience
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Kelowna, BC
- Full-time
Interior Health is seeking a permanent full-time Manager, Medical Staff Retention & Experience who is passionate about driving meaningful change in healthcare. This influential leadership…
Added 3 hours ago
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Financial Analyst, FP&A – Gross Margin
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North Vancouver, BC
- Full-time
Added 4 hours ago
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Special Olympics Volunteer Ski Coaches @ Earl Bale...
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- Full-time
…Planning Media & Journalism Social Media & Blogging Google Analytics and Google Search Console User Experience Design Addiction Services and Support Alternative Medicine Bereavement Support…
Added 4 hours ago
A
Digital Transformation Project Manager
Affinity
Surrey, BC
- Contract
We are seeking an experienced Project Manager (PM) to join our Digital Transformation Program, a multi-year initiative modernizing business systems, processes, and data capabilities across…
Added 4 hours ago
A
E-Commerce Specialist, Amazon
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the Amazon Account Manager, this role will be responsible for maintaining and optimizing the Amazon product catalog, including creating new ASINs, managing product content, and…
Added 4 hours ago
A
Sr. Manager, Key Accounts – Commercial Planning
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $130,000 CAD / year
- Full-time
The Senior Manager, Key Accounts – Commercial Planning is responsible for driving sustainable growth across key retail accounts by combining strategic account management with strong…
Added 4 hours ago
FI
Events Marketing Manager
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
We're hiring our first Events Marketing Manager to own Fellow's events program end to end: webinars, our presence at industry conferences, and the intimate dinners we host around them.…
Added 4 hours ago
RB
Manager, Wholesale Financial Control
Royal Bank of Canada
Toronto, ON
- Full-time
As a Manager, Wholesale Financial Control, you will be part of the Global Markets Finance team, covering RBC's Central Funding Group. This role creates a collaborative environment with…

Purolator Inc.

IT Operations & CMDB Analyst

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities Include

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work Closely With

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 530 - CorporateWorking Conditions: Office Environment

Reports to: Manager Technology

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .

Apply About employer

More about this job

Responsibilities

Maintain the integrity and governance of the ServiceNow CMDB, support Discovery, Service Mapping, Event Management, and operational reporting, and improve IT service management processes. Coordinate operational activities during Priority 1 and Priority 2 incidents, including communications, bridge management, escalations, shift handoffs, and post-incident documentation.

Requirements

A bachelor's degree in Information Technology, Computer Science, or a related field and a ServiceNow certification are specified. Relevant experience includes ServiceNow CMDB, ITOM, Discovery, Service Mapping, Event and Major Incident Management, ITSM processes, cloud platforms, infrastructure, networking, and ITIL practices.

Skills

ServiceNow CMDB
CMDB Governance
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
CSDM
Performance Analytics
Operational Reporting
Cloud Platforms
Networking Fundamentals
Stakeholder Communications
ITIL Best Practices

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB Governance
IT Service Management
IT Operations Management
ITOM Discovery
Service Mapping
Common Service Data Model
CSDM
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
Performance Analytics
Operational Reporting
AWS
Cloud Operations
Enterprise Infrastructure
Networking
Application Architecture
Identity and Access Management
ITIL
ServiceNow Certification
On-Call Support
Stakeholder Communications
Executive Escalations
Configuration Items
CMDB Health
Freight and Package Transportation

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