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Added 12 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 12 mins ago
EC
Training & Events Coordinator
ECO Canada
Calgary, AB
- Full-time
Added 12 mins ago
CH
Coordinateur (e) d'inventaire
Cardinal Health Canada
Dorval, QC
- Full-time
We are looking for a positive and team-oriented individual to join our Dorval Distribution Centre as an Inventory Coordinator for a 12 month contract. The incumbent will meet the…
Added 12 mins ago
A
Project Coordinator
Ambient
Coquitlam, BC
- Full-time
Added 12 mins ago
BH
Property Coordinator 1 - Indigenous Land Services
BC Hydro
Vancouver, BC
- $63,200 to $68,600 CAD / year
- Full-time
…interests. Drafts non-standard clauses for review by Property Coordinator 2’s and/or Legal Services. Checks executed documents for completion and accuracy prior to registration. Compiles…
Added 12 mins ago
ST
Warehouse Coordinator
Securitas Technology Canada
Mississauga, ON
- $25 to $27 CAD / hour
- Full-time
Added 13 mins ago
EC
Sales and Solutions Coordinator
Entripy Custom Clothing
Oakville, ON
- Full-time
The Sales and Solutions Coordinator plays a critical role supporting the sales team and sits at the centre of the customer experience - managing orders from first inquiry through final…
Added 13 mins ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)
Added 13 mins ago
PH
Scheduling Coordinator
ParaMed Home Health Care
Toronto, ON
- Part-time
As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to…
Added 13 mins ago
SH
Clinical Practice Coach
SE Health
Oshawa, ON
- Full-time
…local University programs as the nursing student placement coordinator or designate for the business line, and quality improvement. This clinical and professional practice leadership role…
Added 27 mins ago
U
Client Care Administrator / Patient Care Coordinator (Part-Time) – UROSPOT Mississauga
UROSPOT
Toronto, ON
- Part-time
Added 27 mins ago
IR
Leasing Coordinator
Impact Recruitment
Calgary, AB
- Full-time
Are you currently a Leasing Coordinator/ Agent, or are you someone from a sales or hospitality background looking for their next exciting career move? Our client specializes in long-term…
Added 27 mins ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
The Coordinator, Sales Initiatives & Development is a central coordination point for key people, development and operational initiatives across PICTON’s Retail Sales organization. Working…
Added 27 mins ago
FH
RN, Cardiac Inpatient Units or Cardiac Interventional Day Care (DCIU; ICRU)
Fraser Health
Chilliwack, BC
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 27 mins ago
FH
Medical Leader: Physician Quality Leader (PQL) - Surrey Memorial Hospital and Jim Pattison Outpatient Care & Surgery Centre
Fraser Health
BC · Fraser Health, British Columbia
- Part-time
Partnering with the local Process Improvement coordinator to discuss opportunities for quality and process improvements.
Added 27 mins ago
FH
Medical Leader: Physician Quality Leader (PQL) – Eagle Ridge Hospital
Fraser Health
BC · Fraser Health, British Columbia
- Part-time
Partnering with the local process improvement coordinator to explore opportunities for quality and process improvements.
Added 27 mins ago
K
Partner Administrative Assistant - Audit
KPMG
Vancouver, BC
- Full-time
Assist in the proposal process as required, working with the proposal team and proposal coordinator.
Added 42 mins ago
B&
Document Control Coordinator (Nuclear)
Black & McDonald Limited
Pickering, ON
- Full-time
The Document Control Coordinator is located in Pickering and Bowmanville and typically reports directly to the Quality Assurance Director. This is a vital support role within the Quality…
Added 42 mins ago
R
Access Governance Coordinator
Raise
Toronto, ON
- Full-time
We at Raise are hiring an Access Governance Coordinator for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 42 mins ago
MO
Transportation Coordinator, Wednesday-Saturday or Sunday-Wednesday 12:00pm-10pm
Martin-Brower of Canada Co.
Calgary, AB
- Full-time
The Transportation Coordinator role supports the Transportation department with administrative tasks. He or she supports planning the hourly workforce while nurturing an environment that…
Added 42 mins ago
BV
Program Coordinator, Growth Programs
Betstamp Ventures
Toronto, ON
- Full-time
Added 42 mins ago
AC
Commis Aux Collections
Aston Carter
Montreal, QC
- $23 to $28 CAD / hour
- Full-time
The Accounts Receivable & Collections Coordinator is responsible for managing customer accounts, collecting outstanding payments, resolving billing inquiries, and maintaining accurate…
Added 42 mins ago
R
Construction Coordinator - Key Lake
Raise
Leask, SK
- Full-time
Raise is currently hiring a Construction Coordinator on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 42 mins ago
DH
Safety Coordinator
DM Henderson Roofing Ltd.
Dawson Creek, BC
- Full-time
We are looking for an experienced Safety Coordinator to join our team and help maintain and continuously improve an exceptional safety program across our field and construction operations.…
Added 42 mins ago
BC
Clinical Trials Nurse Coordinator, Research Clinical Trials
BC Cancer
Vancouver, BC
- $49.2 to $67.08 CAD / hour
- Temporary
A Clinical Trials Nurse Coordinator (CTNC) cares for and manages a patient while they participate on a clinical trial, assessing patient status and side effects as well as implementing…

Purolator Inc.

IT Operations & CMDB Analyst

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities Include

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work Closely With

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 530 - CorporateWorking Conditions: Office Environment

Reports to: Manager Technology

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .

Apply About employer

More about this job

Responsibilities

Maintain the integrity and governance of the ServiceNow CMDB, support Discovery, Service Mapping, Event Management, and operational reporting, and improve IT service management processes. Coordinate operational activities during Priority 1 and Priority 2 incidents, including communications, bridge management, escalations, shift handoffs, and post-incident documentation.

Requirements

A bachelor's degree in Information Technology, Computer Science, or a related field and a ServiceNow certification are specified. Relevant experience includes ServiceNow CMDB, ITOM, Discovery, Service Mapping, Event and Major Incident Management, ITSM processes, cloud platforms, infrastructure, networking, and ITIL practices.

Skills

ServiceNow CMDB
CMDB Governance
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
CSDM
Performance Analytics
Operational Reporting
Cloud Platforms
Networking Fundamentals
Stakeholder Communications
ITIL Best Practices

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB Governance
IT Service Management
IT Operations Management
ITOM Discovery
Service Mapping
Common Service Data Model
CSDM
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
Performance Analytics
Operational Reporting
AWS
Cloud Operations
Enterprise Infrastructure
Networking
Application Architecture
Identity and Access Management
ITIL
ServiceNow Certification
On-Call Support
Stakeholder Communications
Executive Escalations
Configuration Items
CMDB Health
Freight and Package Transportation

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