Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 day ago
B&
Project Coordinator, Refrigeration
Black & McDonald Limited
Stoney Creek, NB
- Full-time
The Project Coordinator is located in our Stoney Creek office and reports directly to the Refrigeration Project Supervisor. Their primary focus is supporting the Refrigeration Projects team…
Added 1 day ago
IT Operations & CMDB Analyst
Purolator
ON · Mississauga, ON
The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence…
Added 1 day ago
PI
IT Operations & CMDB Analyst
Purolator Inc.
Mississauga, ON
- Full-time
The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence…
Added 1 day ago
UH
Clinical Coordinator
University Health Network
Toronto, ON
- Full-time
As an integral member of the Wallace McCain Centre, the Clinical Coordinator supports the clinical operations, coordination and ongoing development of the program. The role is responsible…
Added 1 day ago
B&
Project Coordinator, Refrigeration
Black & McDonald Limited
Stoney Creek, NB
- Full-time
The Project Coordinator is located in our Stoney Creek office and reports directly to the Refrigeration Project Supervisor. Their primary focus is supporting the Refrigeration Projects team…
Added 1 day ago
UH
Coordinator, Fundraising Granting
University Health Network
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We will Carry The Fire for cancer patients everywhere, lighting the way forward through discovery, reigniting our commitment to transform cancer outcomes and ease the profound suffering…
Added 2 days ago
L
Selector (DC) - Full Time
Longo's
Vaughan, ON
- Full-time
Report quality variances to Supervisor upon discovery.
Added 2 days ago
UH
Merchandising Technician - TGH OP
University Health Network
Toronto, ON
- Full-time
Working under the direction of the Operations Manager and Operations Coordinator, the Merchandising Technician will fulfill tasks to support operations effectively and efficiently, while…
Added 3 days ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…collaboration with the Campaign Manager, Employment Consultants, the Coordinator of Brokered Incentive Agreements (wage subsidy agreements) and the Career Success Coaches (retention team),…
Added 4 days ago
IT
Field Sales Representative, Home Renovations
InTandem Talent
Hamilton, ON
- Full-time
…inbound leads from our Inside Sales Agent. You'll run on-site discovery, hand specs off to our Project Operations Coordinator for pricing, then present proposals and close deals. A…
Added 4 days ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…collaboration with the Campaign Manager, Employment Consultants, the Coordinator of Brokered Incentive Agreements (wage subsidy agreements) and the Career Success Coaches (retention team),…
Added 4 days ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…collaboration with the Campaign Manager, Employment Consultants, the Coordinator of Brokered Incentive Agreements (wage subsidy agreements) and the Career Success Coaches (retention team),…
Added 5 days ago
Research Coordinator - Cundill Centre Research
CAMH
Toronto, ON
Reporting to the Research Operations Manager and Principal Investigator, CAMH is currently seeking a full-time, contract (12 months) Research Coordinator to support is the implementation…
Added 7 days ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
Map every decision-maker, from the owner and asset manager to facilities, operations, procurement and risk.
Added 7 days ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 8 days ago
Project Coordinator
Konrad
Toronto, ON
…coordination capacity across client engagements. As a Project Coordinator, you excel at orchestrating cross-functional teams to deliver impactful solutions, while contributing to how…
Added 9 days ago
IB
e-Commerce Coordinator
Indigo Books & Music
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
…Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making…
Added 9 days ago
I
e-Commerce Coordinator
Indigo
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
…Indigo is our customer's happy place - for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making…
Added 10 days ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…(RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 10 days ago
H
AI Delivery Manager
Hays
Toronto, ON · Greater Toronto Area, Canada
- $50 to $70 CAD / hour
- Contract
…innovative technology solutions that support critical business operations and customer-facing services. They are seeking an experienced AI Delivery Manager to support multiple agile teams…
Added 11 days ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…(RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 11 days ago
AC
Full-time Intake and Outreach Coordinator
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
…CAL's ClockWork data management system, coordinating system operations across all campuses and acting as the primary liaison with software developers regarding system enhancements,…
Added 11 days ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…(RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 12 days ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…(RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 12 days ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…(RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…

Purolator Inc.

IT Operations & CMDB Analyst

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities Include

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work Closely With

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 530 - CorporateWorking Conditions: Office Environment

Reports to: Manager Technology

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .

Apply About employer

More about this job

Responsibilities

Maintain the integrity and governance of the ServiceNow CMDB, support Discovery, Service Mapping, Event Management, and operational reporting, and improve IT service management processes. Coordinate operational activities during Priority 1 and Priority 2 incidents, including communications, bridge management, escalations, shift handoffs, and post-incident documentation.

Requirements

A bachelor's degree in Information Technology, Computer Science, or a related field and a ServiceNow certification are specified. Relevant experience includes ServiceNow CMDB, ITOM, Discovery, Service Mapping, Event and Major Incident Management, ITSM processes, cloud platforms, infrastructure, networking, and ITIL practices.

Skills

ServiceNow CMDB
CMDB Governance
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
CSDM
Performance Analytics
Operational Reporting
Cloud Platforms
Networking Fundamentals
Stakeholder Communications
ITIL Best Practices

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB Governance
IT Service Management
IT Operations Management
ITOM Discovery
Service Mapping
Common Service Data Model
CSDM
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
Performance Analytics
Operational Reporting
AWS
Cloud Operations
Enterprise Infrastructure
Networking
Application Architecture
Identity and Access Management
ITIL
ServiceNow Certification
On-Call Support
Stakeholder Communications
Executive Escalations
Configuration Items
CMDB Health
Freight and Package Transportation

Report this job