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Added 28 mins ago
EW
Project Manager
ERCO Worldwide
Saskatoon, SK
- Full-time
…scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical…
Added 28 mins ago
F
Gestionnaire de projets / Project Manager
FluksAqua
Montreal, QC
- Full-time
Reporting to the Manager - EPP Project Management for our Mining Market, the Project Manager will be responsible for planning, organizing, supervising and controlling project execution…
Added 28 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…effectiveness of Internal Controls and Financial Processes to support the successful execution of our internal audit framework built on an enterprise risk management governance model. You…
Added 28 mins ago
M
Engineer-in-Training (EIT), Calgary
Midwest
Calgary, AB
- Full-time
…industry-leading project solutions that are customer-centric and technology-driven. Our success is defined by engaged employees, unbending safe work practices, loyal clients and doing the…
Added 28 mins ago
AE
Project Manager
Associated Engineering
Calgary, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Calgary office. In this role you will be…
Added 28 mins ago
M
Project Manager, Engineering, Alberta
Midwest
Calgary, AB
- Full-time
We are looking for a Project Manager to support our Engineering and Major Pipeline Projects team from our Calgary or Edmonton locations.
Added 28 mins ago
CH
Scheduling Coordinator
Carecor Health Services Ltd.
Halifax, NS
- Full-time
…Understanding Staffing Requirements, Maintaining Provider Availability Information, Matching Providers to Shifts, Communicating Schedules, Handling Schedule Changes and Reporting. This role…
Added 28 mins ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our…
Added 28 mins ago
P
Engineering Manager, Conversational AI
Pebl
Toronto, ON
- $154,000 to $195,000 CAD / year
- Full-time
We are looking for a hands-on Engineering Manager to lead our high-impact Conversational AI team. This is a critical leadership role for someone who is not only an effective manager but…
Added 28 mins ago
M
Project Manager, Alberta
Midwest
Calgary, AB
- Full-time
We are looking for a Project Manager to support our midstream & upstream oil & gas operations in Northern Alberta from any of our centers in Alberta, including Grande Prairie, Edmonton,…
Added 28 mins ago
AE
Project Manager, Alternate Delivery
Associated Engineering
AB · Edmonton, AB
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager, Alternate Delivery to join our team in our Edmonton office. This…
Added 28 mins ago
CM
Lab Technician
CancerCare Manitoba
Winnipeg, MB
- Full-time
Reporting to the Unit Manager, and under the direction of the Charge Technologist, the Laboratory Technician will be required to perform phlebotomy and other duties as assigned.
Added 28 mins ago
QP
Senior Manager, Portfolio Reporting – Real Estate Debt
QuadReal Property Group
Vancouver, BC
- Full-time
The Senior Manager, Portfolio Reporting - Real Estate Debt will report to the SVP Finance, manage a team, and be responsible for supporting the Real Estate Debt business and executive teams…
Added 28 mins ago
Account Manager
Kaseya Careers
Toronto, ON
…you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the…
Added 29 mins ago
Filed Engineer
Aecon
Calgary, AB
Reporting to the Project Manager, the Field Engineer will work closely with Superintendents, project management, subcontractors, and field crews to provide technical and field engineering…
Added 29 mins ago
E
Sr Advisor IT Systems
Enbridge
Calgary, AB
- Full-time
…This role serves as a critical liaison between business and technology teams, helping to drive strategic initiatives, optimize systems capabilities, and deliver innovative solutions that…
Added 43 mins ago
I
Clinical Sales Representative - Future Opportunity
Intuitive
Edmonton, AB
- Full-time
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S.…
Added 43 mins ago
PC
U.S. Tax, Manager
Pwc Canada
Vancouver, BC · Montreal, QC
- Full-time
As a U.S. Tax Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 43 mins ago
PC
Financial Instruments Valuation and Market Risk Manager
Pwc Canada
Toronto, ON · Montreal, QC
- Full-time
As a Financial Instruments Valuation and Market Risk Manager, unlock your potential and embrace the chance to drive meaningful outcomes that will elevate your career. Your role will…
Added 43 mins ago
PC
Managed Services, Service Delivery Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC · Quebec, QC
- Full-time
…needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic…
Added 58 mins ago
MC
SAP OTC Service Delivery Manager – Projects & Enhancements (36082)
Myticas Consulting
Toronto, ON
- Contract
The client is a global software company that develops and sells information management software. The client has a backlog of pending enhancements and is currently resource constrained,…
Added 58 mins ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
I’m Allie, Head of Support at Ashby. 👋 Knowledge is one of the most important levers we have for delivering a great customer experience. Our knowledge ecosystem shapes how customers learn…
Added 58 mins ago
SI
Clinical Dietician (Casual), Transitional Health
Shannex Incorporated
Bedford, NS
- Temporary
This innovative facility integrates data and technology into patient assessment, care delivery, and communication, while providing specialized, person-centred support for individuals who no…
Added 58 mins ago
SH
Chemical Scientist
Siemens Healthineers
Ottawa, ON
- Full-time
Under the supervision of the Manager, Program Management, the Chemical Scientist develops, improves, validates chemical processes and direct materials for production of new and existing…
Added 58 mins ago
AE
SQMS Manager
Airborne Engines Ltd.
Delta, BC
- Full-time
…and EASA and authorized by Rolls-Royce and Ozark Aeroworks to support the M250, RR300 and T53 engine product…

Purolator Inc.

IT Operations & CMDB Analyst

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities Include

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work Closely With

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 530 - CorporateWorking Conditions: Office Environment

Reports to: Manager Technology

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .

Apply About employer

More about this job

Responsibilities

Maintain the integrity and governance of the ServiceNow CMDB, support Discovery, Service Mapping, Event Management, and operational reporting, and improve IT service management processes. Coordinate operational activities during Priority 1 and Priority 2 incidents, including communications, bridge management, escalations, shift handoffs, and post-incident documentation.

Requirements

A bachelor's degree in Information Technology, Computer Science, or a related field and a ServiceNow certification are specified. Relevant experience includes ServiceNow CMDB, ITOM, Discovery, Service Mapping, Event and Major Incident Management, ITSM processes, cloud platforms, infrastructure, networking, and ITIL practices.

Skills

ServiceNow CMDB
CMDB Governance
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
CSDM
Performance Analytics
Operational Reporting
Cloud Platforms
Networking Fundamentals
Stakeholder Communications
ITIL Best Practices

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB Governance
IT Service Management
IT Operations Management
ITOM Discovery
Service Mapping
Common Service Data Model
CSDM
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
Performance Analytics
Operational Reporting
AWS
Cloud Operations
Enterprise Infrastructure
Networking
Application Architecture
Identity and Access Management
ITIL
ServiceNow Certification
On-Call Support
Stakeholder Communications
Executive Escalations
Configuration Items
CMDB Health
Freight and Package Transportation

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