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Added 5 mins ago
TC
Retail Store Coordinator Full Time Winners/HomeSense - Cobourg
TJX Companies
Cobourg, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 19 mins ago
JH
Front Office Coordinator
Jackson Hewitt Tax Service Inc.
Springdale, NB
- Full-time
As a Front Office Coordinator, you'll welcome clients, manage appointments, follow up on outstanding documents and incomplete returns, support tax preparers, and help coordinate daily…
Added 19 mins ago
SM
Clinical Coordinator – Edmonton (Riverbend), Alberta
Snore MD
AB · Edmonton, AB
- Full-time
Keep the Clinic Running: Support daily operations, from inventory to sleep test equipment management
Added 19 mins ago
G
Subcontractor Coordinator - Services
Graham
AB · Edmonton, AB
- Full-time
Graham is actively recruiting for a Subcontractor Coordinator supporting the Services Division. Reporting to the Supply Chain Management Lead the Subcontractor Coordinator plays a key role…
Added 19 mins ago
C
Operations Coordinator
Caredove
Remote, Canada
- $55,000 to $80,000 CAD / year
- Full-time
- Remote
● Rely on hands-on and detailed support from our dedicated operations team.
Added 20 mins ago
MH
Office Coordinator - Burnaby
Monarch House
Burnaby, BC
- $40,000 to $45,000 CAD / year
- Full-time
The Office Coordinator will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. Effectively…
Added 49 mins ago
F
Gestionnaire de projets / Project Manager
FluksAqua
Montreal, QC
- Full-time
…client follow-up. Your primary roles are those of planner, support provider, coordinator, and…
Added 49 mins ago
TU
Development Coordinator, Corporate & Foundation Relations
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…and Alumni Engagement portfolio is looking for a Development Coordinator to join our collaborative and high-performing team. CFR is a successful major gift fundraising team that works with…
Added 49 mins ago
K&
Product Data Coordinator
Kohl & Frisch Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and analytical Product Data Coordinator to join our Product Data Services team in Concord, Ontario. In this role, you will play an important part in…
Added 49 mins ago
SM
Clinical Coordinator – Nanaimo, BC (Vancouver Island), BC
Snore MD
Nanaimo, BC
- Full-time
Keep the Clinic Running: Support daily operations, from inventory to sleep test equipment management
Added 49 mins ago
CC
IT & Technical Support Coordinator
Carlson Construction Group
North Vancouver, BC
- Full-time
…projects, and performance. We're looking for an IT and Technical Support Coordinator who is passionate about delivering exceptional service, solving problems, and ensuring our employees…
Added 49 mins ago
SM
Clinical Coordinator – West Edmonton, Alberta
Snore MD
AB · Edmonton, AB
- Full-time
Keep the Clinic Running: Support daily operations, from inventory to sleep test equipment management
Added 1 hour ago
WK
Inventory Control Logistics Coordinator
WK Kellogg
Belleville, ON
- Full-time
As an Inventory Control Logistics Coordinator, you’ll play a key role in supporting inventory accuracy, warehouse efficiency, and smooth logistics operations across the Belleville plant.…
Added 1 hour ago
CH
Coordinateur (e) d'inventaire
Cardinal Health Canada
Dorval, QC
- Full-time
We are looking for a positive and team-oriented individual to join our Dorval Distribution Centre as an Inventory Coordinator for a 12 month contract. The incumbent will meet the…
Added 1 hour ago
ST
Warehouse Coordinator
Securitas Technology Canada
Mississauga, ON
- $25 to $27 CAD / hour
- Full-time
…Maintain a clean and safe work environment Work with the team to support branch…
Added 1 hour ago
EC
Sales and Solutions Coordinator
Entripy Custom Clothing
Oakville, ON
- Full-time
…Oakville, Ontario. Our technology-focused and vertically-integrated operations allow us to provide clients with superior speed, quality, convenience and pricing. We are Canada’s leader in…
Added 1 hour ago
CH
Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
Scheduling Coordinator - Care Access Representative - Hamilton (Full-Time)
Added 1 hour ago
SH
Clinical Practice Coach
SE Health
Oshawa, ON
- Full-time
…local University programs as the nursing student placement coordinator or designate for the business line, and quality improvement. This clinical and professional practice leadership role…
Added 1 hour ago
U
Client Care Administrator / Patient Care Coordinator (Part-Time) – UROSPOT Mississauga
UROSPOT
Toronto, ON
- Part-time
Added 1 hour ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
At PICTON Investments, you’ll thrive in our creative and dynamic workplace, where collaboration and support are at the core of everything we do. At our firm, you’ll have the opportunity to…
Added 1 hour ago
R
Access Governance Coordinator
Raise
Toronto, ON
- Full-time
We at Raise are hiring an Access Governance Coordinator for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 1 hour ago
MO
Transportation Coordinator, Wednesday-Saturday or Sunday-Wednesday 12:00pm-10pm
Martin-Brower of Canada Co.
Calgary, AB
- Full-time
The Transportation Coordinator role supports the Transportation department with administrative tasks. He or she supports planning the hourly workforce while nurturing an environment that…
Added 1 hour ago
BV
Program Coordinator, Growth Programs
Betstamp Ventures
Toronto, ON
- Full-time
Keep operations tight (≈ 35%): make sure everyone gets paid accurately and on time, reconcile our numbers against our partners' numbers, keep offers and links current, and flag anything…
Added 1 hour ago
R
Construction Coordinator - Key Lake
Raise
Leask, SK
- Full-time
The Construction Coordinator plays a vital operational and administrative support role within the Construction Management Team (CMT), directly contributing to the safe, compliant, and…
Added 1 hour ago
DH
Safety Coordinator
DM Henderson Roofing Ltd.
Dawson Creek, BC
- Full-time
We are looking for an experienced Safety Coordinator to join our team and help maintain and continuously improve an exceptional safety program across our field and construction operations.…

Purolator Inc.

IT Operations & CMDB Analyst

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities Include

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work Closely With

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 530 - CorporateWorking Conditions: Office Environment

Reports to: Manager Technology

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .

Apply About employer

More about this job

Responsibilities

Maintain the integrity and governance of the ServiceNow CMDB, support Discovery, Service Mapping, Event Management, and operational reporting, and improve IT service management processes. Coordinate operational activities during Priority 1 and Priority 2 incidents, including communications, bridge management, escalations, shift handoffs, and post-incident documentation.

Requirements

A bachelor's degree in Information Technology, Computer Science, or a related field and a ServiceNow certification are specified. Relevant experience includes ServiceNow CMDB, ITOM, Discovery, Service Mapping, Event and Major Incident Management, ITSM processes, cloud platforms, infrastructure, networking, and ITIL practices.

Skills

ServiceNow CMDB
CMDB Governance
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
CSDM
Performance Analytics
Operational Reporting
Cloud Platforms
Networking Fundamentals
Stakeholder Communications
ITIL Best Practices

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB Governance
IT Service Management
IT Operations Management
ITOM Discovery
Service Mapping
Common Service Data Model
CSDM
Event Management
Major Incident Management
Incident Management
Problem Management
Change Management
Performance Analytics
Operational Reporting
AWS
Cloud Operations
Enterprise Infrastructure
Networking
Application Architecture
Identity and Access Management
ITIL
ServiceNow Certification
On-Call Support
Stakeholder Communications
Executive Escalations
Configuration Items
CMDB Health
Freight and Package Transportation

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