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Added 17 mins ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
Technical Business Analyst – Syndigo / PIM / MDM
Added 17 mins ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 17 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 17 mins ago
T
Fraud Detection Analyst
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Toronto, ON
- Full-time
The Fraud Detection Analyst contributes to the success of Tangerine Fraud Operations by detecting, investigating and mitigating fraudulent activity across Tangerine products. The role helps…
Added 17 mins ago
MC
Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
Ottawa, ON
- Full-time
This is an excellent opportunity for a junior-to-mid-level Data Analyst with strong Power BI, SQL and Microsoft data technologies experience who enjoys turning data into meaningful…
Added 17 mins ago
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Tax Technology Analyst, e- Invoicing
lululemon
Vancouver, BC
- Full-time
…provide strategic planning and operational guidance to the business to support various growth Initiatives. We understand our technology ecosystem to enable a deep understanding of how…
Added 17 mins ago
AI
Equity Research Analyst (Toronto or Boston)
AGF Investments
Toronto, ON
- Full-time
…in investing in the public and private markets through three business lines: AGF Investments, AGF Capital Partners and AGF Private…
Added 32 mins ago
EP
Analyst/ Associate – Corporate Finance & M&A
ElkLake Partners
Calgary, AB
- Full-time
…middle-market private companies across Western Canada. We advise business owners, shareholders, and management teams on acquisitions, divestitures, capital formation, and strategic…
Added 32 mins ago
AM
Sr. Business Planning Analyst
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD is seeking a Business Analyst with an engineering background to support the Memory Business Unit, a dynamic organization responsible for managing critical technical commodities across…
Added 47 mins ago
AC
Analyste D'affaires Principal En Finance
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Montreal, QC
- $95 to $115 CAD / hour
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The Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 47 mins ago
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Scientifique De Données
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract
The PMO is seeking a Power BI & Data Science Analyst who can turn program data into actionable decisions. The position is approximately 50% complex dashboard and BI engineering and 50% data…
Added 47 mins ago
A
Data Scientist
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- $43 to $66 CAD / hour
- Contract
The PMO is seeking a Power BI & Data Science Analyst who can turn program data into actionable decisions. The position is approximately 50% complex dashboard and BI engineering and 50% data…
Added 47 mins ago
AS
Financial Analyst
AgileGrid Solutions
Canada
- Full-time
Vaco LLC is recruiting on behalf of a leading athletic company seeking a Senior Financial Analyst, FP&A. The organization operates in a dynamic, performance-focused industry and values…
Added 47 mins ago
D
Quality & Risk Analyst, Audit & Assurance
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Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 47 mins ago
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Senior Analyst, Compliance Monitoring – Load Settlement
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Calgary, AB · KPMG Tower
- Full-time
Reporting to the Manager, Transmission Tariff & Load Settlements, the Senior Analyst, Compliance Monitoring - Load Settlement is a key member of a collaborative team responsible for…
Added 48 mins ago
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PLM Data Analyst
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- $50 to $55 CAD / hour
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We are looking for an experienced PLM Data Analyst to support product data quality, governance, and analytics across enterprise Product Lifecycle Management (PLM) systems.
Added 48 mins ago
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Climate & Sustainability Analyst
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Calgary, AB
- $40 to $45 CAD / hour
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Job Title: Climate & Sustainability Analyst (Intermediate)
Added 1 hour ago
IT Operations & CMDB Analyst
Purolator
ON · Mississauga, ON
The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence…
Added 1 hour ago
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Director, FP&A (Revenue)
Benevity
Remote, Canada
- Full-time
- Remote
…and giving executives a single, trusted view of the revenue business. You will lead a team that includes a Revenue Operations group and an FP&A analyst who owns accounting and reporting for…
Added 1 hour ago
B
Director, FP&A (Revenue)
Benevity
Remote, Canada
- $156,800 to $206,750 CAD / year
- Full-time
- Remote
…and giving executives a single, trusted view of the revenue business. You will lead a team that includes a Revenue Operations group and an FP&A analyst who owns accounting and reporting for…
Added 1 hour ago
FS
Business Analyst, Pension
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
A minimum of 5 years’ experience working as a Business Analyst, preferably in a pension-related industry.
Added 1 hour ago
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Analyst – Interest Rate Strategy
RBC
Toronto, ON
- Full-time
Analytical Thinking, Business, Computer Programming, Computer Science, Detail-Oriented, Economic Analysis, Finance, Financial Engineering, Financial Instruments, Fixed Income Analysis,…
Added 1 hour ago
T
Cyber Security Intern/Co-op (Winter 2027)
TD
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- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
T
Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
M
Senior Analyst, Project Finance & Infrastructure Ratings
Morningstar
Toronto, ON
- Full-time
Morningstar DBRS is seeking a Senior Analyst to join its Project Finance & Infrastructure team in Toronto. This role offers an opportunity to contribute to credit ratings and research…

Purolator

IT Operations & CMDB Analyst

ON, Canada
Mississauga, ON, L5N 0E1, Canada

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Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities include:

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work closely with:

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Technology
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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More about this job

Responsibilities

The analyst is responsible for maintaining the integrity and governance of the ServiceNow CMDB while supporting ITOM and ITSM operational excellence. They also serve as an operational coordinator during major incidents, facilitating communication and workflows to ensure service restoration.

Requirements

Candidates must hold a bachelor's degree in Information Technology or a related field and possess relevant ServiceNow certifications. Strong technical knowledge in cloud platforms, enterprise infrastructure, and ITIL best practices is required.

Skills

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
Major Incident Management
CSDM
Cloud Platforms
AWS
Enterprise Infrastructure
Networking
ITIL
Data Governance
Incident Management
Problem Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
CSDM
Major Incident Management
AWS
Cloud Platforms
Enterprise Infrastructure
Networking
ITIL
Incident Management
Problem Management
Change Management
Data Governance
Performance Analytics
Reporting
Identity and Access Management
Operational Excellence
Logistics
Freight
Infrastructure Operations
Cyber Security

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