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Added 1 hour ago
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Senior SAP Programmer Analyst TRBK
ATB
Remote, Canada
- Full-time
- Remote
As ATB’s next TRBK Senior Developer, you're a key technical leader responsible for the end-to-end design, development, and implementation of robust SAP ABAP solutions, with a focus on core…
Added 2 hours ago
A
Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and…
Added 2 hours ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
Boston Scientific is seeking a Quality Systems Analyst I for a 6-month contract position to support the effectiveness, compliance, and continuous improvement of our Quality Management…
Added 2 hours ago
CR
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Montreal, QC
- Full-time
Prompt verbal or written communication with Sponsors on study related business;
Added 2 hours ago
CR
Laboratory Analyst - Bioanalysis & Immunology
Charles River Laboratories
Laval, QC
- Full-time
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Added 3 hours ago
KR
Financial Analyst
Kassen Recruitment
Toronto, ON
- Full-time
Reporting to a senior finance leader, the Financial Analyst will support the accounting, reporting, tax, and administrative requirements of a portfolio of investment-related entities.…
Added 3 hours ago
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Financial Analyst, FP&A
Kassen Recruitment
Toronto, ON
- Full-time
An established organization is seeking a Financial Analyst, FP&A to join its finance team. This role is well suited to an analytical finance professional who enjoys working with complex…
Added 3 hours ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
Boston Scientific is seeking a Quality Systems Analyst I for a 6-month contract position to support the effectiveness, compliance, and continuous improvement of our Quality Management…
Added 4 hours ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business AI Platform (BAIP) to drive design, integration, and innovation across enterprise applications.…
Added 4 hours ago
FI
Junior Data Analyst
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Halifax, NS
- Full-time
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Added 4 hours ago
E
Sr Advisor IT Systems
Enbridge
Calgary, AB
- Full-time
…& Risk Management (MRM) team. In this role you will provide technical and functional expertise across a complex suite of risk management and trading applications, including Openlink…
Added 4 hours ago
Technology Analyst Student
PCL Construction
Edmonton, AB
We are seeking a Technology Analyst Student for our North American Headquarters (NAHQ) in Edmonton, Alberta, that is available for 8 months starting in January 2027. This position will be…
Added 4 hours ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
Technical Business Analyst – Syndigo / PIM / MDM
Added 4 hours ago
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TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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Senior Business Analyst, Proposal & SOW Writing (36143)
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Ottawa, ON
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Data Analyst – Power BI Microsoft Fabric (35903)
Myticas Consulting
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Added 4 hours ago
L
Cybersecurity Analyst - Threat Intelligence
lululemon
Vancouver, BC
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Added 4 hours ago
C
Développeur Microsoft Dynamics 365 CE / Power Platform
CGI
Montreal, QC
- Full-time
Minimum of 2 years of experience as a business analyst, designer, or developer
Added 4 hours ago
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Tax Technology Analyst, e- Invoicing
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Vancouver, BC
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Added 5 hours ago
AM
Sr. Business Planning Analyst
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD is seeking a Business Analyst with an engineering background to support the Memory Business Unit, a dynamic organization responsible for managing critical technical commodities across…
Added 5 hours ago
AC
Analyste D'affaires Principal En Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 5 hours ago
T
Application Analyst
ThoughtStorm
AB · Alberta, Canada
- Contract
A System Analyst applies a broad knowledge of various technical areas to foresee and rectify certain problem areas within technology or with a mix of technologies, but the focus is to…
Added 5 hours ago
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Application Analyst
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AB · Edmonton, AB
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Added 5 hours ago
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Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
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Added 5 hours ago
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Senior Analyst, Compliance Monitoring – Load Settlement
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Purolator

IT Operations & CMDB Analyst

ON, Canada
Mississauga, ON, L5N 0E1, Canada

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Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities include:

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work closely with:

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Technology
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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More about this job

Responsibilities

The analyst is responsible for maintaining the integrity and governance of the ServiceNow CMDB while supporting ITOM and ITSM operational excellence. They also serve as an operational coordinator during major incidents, facilitating communication and workflows to ensure service restoration.

Requirements

Candidates must hold a bachelor's degree in Information Technology or a related field and possess relevant ServiceNow certifications. Strong technical knowledge in cloud platforms, enterprise infrastructure, and ITIL best practices is required.

Skills

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
Major Incident Management
CSDM
Cloud Platforms
AWS
Enterprise Infrastructure
Networking
ITIL
Data Governance
Incident Management
Problem Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
CSDM
Major Incident Management
AWS
Cloud Platforms
Enterprise Infrastructure
Networking
ITIL
Incident Management
Problem Management
Change Management
Data Governance
Performance Analytics
Reporting
Identity and Access Management
Operational Excellence
Logistics
Freight
Infrastructure Operations
Cyber Security

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