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Added 13 mins ago
TC
Home Share Coordinator (Quality Analyst), Full-Time
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 28 mins ago
A
Financial Analyst, FP&A – Gross Margin
ARC'TERYX
North Vancouver, BC
- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…
Added 28 mins ago
A
Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
5+ years of hands-on experience working with the Salesforce platform as a Functional Analyst, Business Systems Analyst, or related functional role.
Added 28 mins ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
Boston Scientific is seeking a Quality Systems Analyst I for a 6-month contract position to support the effectiveness, compliance, and continuous improvement of our Quality Management…
Added 43 mins ago
AI
SAP ISU Business Analyst
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
We are seeking an experienced ISU Business Analyst (L2 Senior) to bridge business requirements and technology solutions. The candidate will work closely with business stakeholders, analyze…
Added 58 mins ago
PG
Business System Analyst
Pacer Group
Calgary, AB
- $46 to $50 CAD / hour
- Contract
Strong experience in Business Analysis, requirements gathering, and stakeholder management.
Added 58 mins ago
Sr. Business Process Analyst, Logistics
Tenstorrent
Toronto, ON
We’re looking for a Sr. Business Process Analyst, Logistics to design, document, and improve the systems and workflows that move our products around the world. You will work at the…
Added 1 hour ago
CR
Scientist in Immunochemistry
Charles River Laboratories
Montreal, QC
- Full-time
At least 3 years of experience as a Laboratory Analyst;
Added 1 hour ago
CR
Laboratory Analyst - Bioanalysis & Immunology
Charles River Laboratories
Laval, QC
- Full-time
As an Analyst for our Laboratory Science team at the Laval location, you will perform analysis of data for quality and completeness and determines if results are as expected. You will also…
Added 1 hour ago
AE
Financial Analyst, FP&A – Gross Margin
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…
Added 1 hour ago
CC
Distribution Analyst
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
This role supports key COE routines including operational reporting, productivity analysis, business planning, KPI target setting, Power BI dashboard management, advanced Excel reporting,…
Added 1 hour ago
KR
Financial Analyst
Kassen Recruitment
Toronto, ON
- Full-time
A specialized financial services organization is seeking a Financial Analyst to join its finance team. This is an excellent opportunity for an early-career accounting professional looking…
Added 1 hour ago
KR
Financial Analyst, FP&A
Kassen Recruitment
Toronto, ON
- Full-time
An established organization is seeking a Financial Analyst, FP&A to join its finance team. This role is well suited to an analytical finance professional who enjoys working with complex…
Added 1 hour ago
BS
Quality Systems Analyst I
Boston Scientific
Ottawa, ON
- Full-time
Boston Scientific is seeking a Quality Systems Analyst I for a 6-month contract position to support the effectiveness, compliance, and continuous improvement of our Quality Management…
Added 1 hour ago
KR
Senior Financial Analyst
Kassen Recruitment
Vaughan, ON
- Full-time
A progressive organization is seeking a Senior Financial Analyst to join its finance team and play a key role supporting financial operations across corporate and project-based activities.…
Added 1 hour ago
T
Analyst - Real Estate Property Brokerage
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 1 hour ago
RB
Analyst – Interest Rate Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
…determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business…
Added 1 hour ago
RB
Analyst, Trade Support
Royal Bank of Canada
Toronto, ON
- Full-time
RBC Capital Markets is hiring an Analyst to join the Middle Office Trade Support team within Operational Services, based in Toronto. In this role, you will support the timely and accurate…
Added 1 hour ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Sherbrooke, QC
- Full-time
We are looking for a Financial and Business Intelligence Analyst – Global Trade Services, reporting to the manager of Finance, Corporate Functions
Added 2 hours ago
TL
CONTRACT ANALYST & COMPLIANCE OFFICER
Troy Life & Fire Safety Ltd.
Owen Sound, ON
- Contract
Location: Owen Sound, OntarioType: In the OfficeWe are hiring a Contract Analyst and Compliance Officer to join our Owen Sound team. Although the preferred candidate would be located in…
Added 2 hours ago
S
Business Metrics Analyst
SaskTel
Regina, SK
- Full-time
Salary: $30.67 - $44.04 (will be determined based on education and experience)
Added 2 hours ago
M
Oracle EPM Analyst
Marsh
Toronto, ON
- Full-time
We are seeking a talented individual to join our IT Product Development team at Marsh as an Oracle EPM Analyst .This role will be based in Toronto. This is a hybrid role that has a…
Added 2 hours ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
…client in projects and be responsible for the member/client experience. You will consistently prepare a range of products and services to ensure a positive member/client experience. You…
Added 2 hours ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business AI Platform (BAIP) to drive design, integration, and innovation across enterprise applications.…
Added 2 hours ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Computer Software Requirement: Advanced proficiency in Microsoft Excel, with strong PowerPoint and Outlook skills, experience with ERP systems (Microsoft Dynamics 365 preferred), working…

Purolator

IT Operations & CMDB Analyst

ON, Canada
Mississauga, ON, L5N 0E1, Canada

Apply About employer

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Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities include:

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work closely with:

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Technology
---

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

Apply About employer

More about this job

Responsibilities

The analyst is responsible for maintaining the integrity and governance of the ServiceNow CMDB while supporting ITOM and ITSM operational excellence. They also serve as an operational coordinator during major incidents, facilitating communication and workflows to ensure service restoration.

Requirements

Candidates must hold a bachelor's degree in Information Technology or a related field and possess relevant ServiceNow certifications. Strong technical knowledge in cloud platforms, enterprise infrastructure, and ITIL best practices is required.

Skills

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
Major Incident Management
CSDM
Cloud Platforms
AWS
Enterprise Infrastructure
Networking
ITIL
Data Governance
Incident Management
Problem Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
CSDM
Major Incident Management
AWS
Cloud Platforms
Enterprise Infrastructure
Networking
ITIL
Incident Management
Problem Management
Change Management
Data Governance
Performance Analytics
Reporting
Identity and Access Management
Operational Excellence
Logistics
Freight
Infrastructure Operations
Cyber Security

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