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Added 5 mins ago
B
Product Manager, Services - CABHI
Baycrest
Toronto, ON
- Internship
Reporting to the Director, Programs and Strategy, the Product Manager, Services is responsible for coordinating the development, delivery, evaluation, and continuous improvement of CABHI’s…
Added 5 mins ago
R
Senior Relationship Manager, Real Estate, SME- EN
RBC
Blainville, QC
- Full-time
Your natural flair for sales and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering…
Added 5 mins ago
BR
League Manager (Greater Toronto Area)
Brodie Rec League
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
- $50,000 to $80,000 CAD / year
- Full-time
Brodie League is more than a basketball league, it’s a community. As one of North America’s fastest-growing sports brands, Brodie League is redefining adult recreational basketball by…
Added 5 mins ago
SG
Clinical Resource Manager
S&R Group of Companies
London, ON
- $65,000 to $77,000 CAD / year
- Full-time
The Clinical Resources Manager will support clinical leaders to manage and assist the clinical staffing functions of the direct care services at the Home. The Clinical Resources Manager is…
Added 5 mins ago
I
Clinical Sales Representative - Future Opportunity
Intuitive
Edmonton, AB
- Full-time
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Added 20 mins ago
L
Assistant Manager, Guest Experience | Whistler Village
lululemon
BC · British Columbia, Canada
- Full-time
…our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that…
Added 20 mins ago
CO
Bylaw Enforcement Officer
City of Penticton
Penticton, BC
- Full-time
Reporting to the Bylaw Services Manager (or designate) the Bylaw Enforcement Officer (BEO) performs administrative, inspectional, and regulatory work to enforce bylaws relating to property…
Added 20 mins ago
UO
Events and Communications Assistant, Snyder Institute for Chronic Diseases
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Business Operations; the Events & Communications Assistant is responsible for assisting with the coordination, administration and planning of events, programming…
Added 20 mins ago
DG
Superintendent, Mechanical
Dawson Group
Fort St. John, BC
- Full-time
…full-time position of Superintendent, Mechanical will report to the Manager, Operations. This position is based in Fort St. John, BC and may require some local travel and throughout our…
Added 20 mins ago
UO
Manager, Operations and Impact, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
The Cumming School of Medicine invites applications for a Manager, Operations and Impact. This Full-time Fixed Term position is for approximately 6 months (based on length of grant…
Added 20 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
Being part of a family-owned business committed to the community
Added 20 mins ago
TT
Senior Leasing Officer
Tk̓emlúps te Secwépemc
Kamloops, BC
- Full-time
…committed to the development and progress of its Band Members and Community. As such, the TteS invites applications from qualified, highly motivated and dynamic individuals to fill the…
Added 20 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
- Full-time
Being part of a family-owned business committed to the community
Added 20 mins ago
SP
Manager, Analytics and Reporting
Seneca Polytechnic
Toronto, ON · North York, ON
- Full-time
As the Manager, Analytics and Reporting, you will lead the development of data analytics, reporting, and business intelligence solutions that support enrolment management and strategic…
Added 20 mins ago
WP
Customer Service Representative
Westlake Pipe & Fittings
Woodbridge, ON
- Full-time
Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
Added 20 mins ago
Manager, IT Infrastrructure
Winnipeg Airports Authority
Winnipeg, MB
The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains and invests in the Winnipeg James Armstrong Richardson…
Added 20 mins ago
Insurance Associate
Odlum Brown
Vancouver, BC
…firm continues its tradition of leadership in the financial community as one of BC’s most respected investment…
Added 20 mins ago
Senior Manager, Project Controls
Axiom Builders
Vancouver, BC
…teams, and the Financial Planning & Analysis team, the Senior Manager, Project Controls improves forecast quality and consistency across a portfolio of projects - strengthening a core…
Added 35 mins ago
ML
Category Marketing Manager - Kits
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
As the Category Marketing Manager, Kits you'll be tasked with leading the next phase of this growing business - developing and executing growth strategies owns developing and executing…
Added 35 mins ago
DR
Customer Experience & Field Services Manager
DMC Recruitment Group
AB · Edmonton, AB
- Full-time
…looking for an experienced Customer Experience & Field Services Manager to join their growing team in…
Added 35 mins ago
BP
Page - On-Site
Burlington Public Library
Burlington, ON
- Part-time
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.
Added 35 mins ago
TU
Applications Technical Lead
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
Manages complex enterprise-level initiatives assigned to the EASD team to further develop and implement aspects of the SDLC and business processes that involve the greater UBC community.
Added 35 mins ago
IC
HR & Admin Generalist - POPJOY Retail
IGG.com Canada
Vancouver, BC
- Full-time
…2025, POPJOY was established to expand the collectible toy business…
Added 35 mins ago
WP
Manager, Safety, Security and Asset Management
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking an experienced and strategic Manager, Safety, Security and Asset Management to provide organization-wide leadership for health and safety, security, emergency…
Added 35 mins ago
SD
Pharmacy Manager, Hourly Full Time Day
Shoppers Drug Mart
Edmonton, AB
- Full-time
Proven ability to drive and build the business, lead by example and support enterprise programs

Purolator

IT Operations & CMDB Analyst

ON, Canada
Mississauga, ON, L5N 0E1, Canada

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Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities include:

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work closely with:

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Technology
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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More about this job

Responsibilities

The analyst is responsible for maintaining the integrity and governance of the ServiceNow CMDB while supporting ITOM and ITSM operational excellence. They also serve as an operational coordinator during major incidents, facilitating communication and workflows to ensure service restoration.

Requirements

Candidates must hold a bachelor's degree in Information Technology or a related field and possess relevant ServiceNow certifications. Strong technical knowledge in cloud platforms, enterprise infrastructure, and ITIL best practices is required.

Skills

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
Major Incident Management
CSDM
Cloud Platforms
AWS
Enterprise Infrastructure
Networking
ITIL
Data Governance
Incident Management
Problem Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
CSDM
Major Incident Management
AWS
Cloud Platforms
Enterprise Infrastructure
Networking
ITIL
Incident Management
Problem Management
Change Management
Data Governance
Performance Analytics
Reporting
Identity and Access Management
Operational Excellence
Logistics
Freight
Infrastructure Operations
Cyber Security

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