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Added 16 mins ago
IC
Quality Coordinator
Ideal Can
Chatham, NB
- Full-time
Under the supervision of the plant manager, the Quality Coordinator is responsible for supporting the Quality Assurance function within the food manufacturing facility by ensuring product…
Added 16 mins ago
RA
Director
Rock Arts Hub
St. John's, NL
- Volunteer
Seek a communications professional, science communicator, marketing specialist, journalist, social media strategist, or public-program coordinator.
Added 16 mins ago
K&
Product Data Coordinator
Kohl & Frisch Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and analytical Product Data Coordinator to join our Product Data Services team in Concord, Ontario. In this role, you will play an important part in…
Added 16 mins ago
BJ
Proposals & Pursuits Coordinator
Bennett Jones
Calgary, AB
- Full-time
We are seeking a motivated Coordinator, Proposals & Pursuits to assist our Client & Business Development team in driving proposal excellence, client value and expanding the business. You…
Added 16 mins ago
CC
IT & Technical Support Coordinator
Carlson Construction Group
North Vancouver, BC
- Full-time
…performance. We're looking for an IT and Technical Support Coordinator who is passionate about delivering exceptional service, solving problems, and ensuring our employees have the tools…
Added 16 mins ago
HI
Patient Care Coordinator/LPN
Home Instead
Burnaby, BC
- Full-time
College Degree in Healthcare Administration, LPN, Social Work, Gerontology, or a related field preferred.
Added 16 mins ago
BJ
Proposals & Pursuits Coordinator
Bennett Jones
Vancouver, BC
- Full-time
We are seeking a motivated Coordinator, Proposals & Pursuits to assist our Client & Business Development team in driving proposal excellence, client value and expanding the business. You…
Added 16 mins ago
E
Project Support Coordinator - 1 year contract
EXP
Burnaby, BC
- Full-time
Be our next Intermediate Project Support Coordinator!
Added 16 mins ago
Filed Engineer
Aecon
Calgary, AB
Aecon is seeking a Field Engineer to support the delivery of a major infrastructure project in Calgary, Alberta. This site-based position provides an opportunity to play an integral role in…
Added 31 mins ago
WK
Inventory Control Logistics Coordinator
WK Kellogg
Belleville, ON
- Full-time
As an Inventory Control Logistics Coordinator, you’ll play a key role in supporting inventory accuracy, warehouse efficiency, and smooth logistics operations across the Belleville plant.…
Added 46 mins ago
EC
Training & Events Coordinator
ECO Canada
Calgary, AB
- Full-time
Post-secondary education in the field of education, business, marketing, communications, human services, event management, or a related discipline.
Added 46 mins ago
BH
Property Coordinator 1 - Indigenous Land Services
BC Hydro
Vancouver, BC
- $63,200 to $68,600 CAD / year
- Full-time
…interests. Drafts non-standard clauses for review by Property Coordinator 2’s and/or Legal Services. Checks executed documents for completion and accuracy prior to registration. Compiles…
Added 46 mins ago
PH
Scheduling Coordinator
ParaMed Home Health Care
Toronto, ON
- Part-time
As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to…
Added 1 hour ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
The Coordinator, Sales Initiatives & Development is a central coordination point for key people, development and operational initiatives across PICTON’s Retail Sales organization. Working…
Added 1 hour ago
MO
Transportation Coordinator, Wednesday-Saturday or Sunday-Wednesday 12:00pm-10pm
Martin-Brower of Canada Co.
Calgary, AB
- Full-time
The Transportation Coordinator role supports the Transportation department with administrative tasks. He or she supports planning the hourly workforce while nurturing an environment that…
Added 1 hour ago
R
Construction Coordinator - Key Lake
Raise
Leask, SK
- Full-time
The Construction Coordinator plays a vital operational and administrative support role within the Construction Management Team (CMT), directly contributing to the safe, compliant, and…
Added 1 hour ago
DH
Safety Coordinator
DM Henderson Roofing Ltd.
Dawson Creek, BC
- Full-time
We are looking for an experienced Safety Coordinator to join our team and help maintain and continuously improve an exceptional safety program across our field and construction operations.…
Added 1 hour ago
D
Delivery coordinator, Project management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
Added 1 hour ago
Talent Acquisition Enhancement Coordinator
Government of Alberta
AB
Job Title: Talent Acquisition Enhancement Coordinator
Added 1 hour ago
MM
Coordinator, Facilities Planning Projects
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The core mandate of the Coordinator, Facilities Planning Projects is to advance projects with discipline and provide clear visibility into priorities, commitments, risks, required decisions…
Added 1 hour ago
AC
Administrator Support
Aston Carter
Toronto, ON · East York, ON
- $40 to $50 CAD / hour
- Contract
Job Title: Project Administration Coordinator Manufacturing Plant TrialsJob Description
Added 1 hour ago
SP
Purchasing Coordinator - Bilingual
Superior Propane
Calgary, AB
- Full-time
The Purchasing Coordinator is responsible for the timely, accurate, and cost-effective procurement of service parts, equipment, and operating materials across assigned regions. This role…
Added 1 hour ago
TP
Project Coordinator
Team Power Solutions
Saskatoon, SK
- Full-time
Team Power Solutions (TPS) delivers electrical engineering, automation and controls, manufacturing, and field services to industrial clients. We’re looking for a Project Coordinator to…
Added 1 hour ago
IT Operations & CMDB Analyst
Purolator
ON · Mississauga, ON
Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.
Added 1 hour ago
TJ
Marketing Coordinator
Tourism Jasper
AB · Jasper, Alberta
- Full-time
Reporting to the Media Relations Manager, the Marketing Coordinator provides support to Tourism Jasper's Marketing team. The Marketing Coordinator supports cross-functional marketing…

Purolator

IT Operations & CMDB Analyst

ON, Canada
Mississauga, ON, L5N 0E1, Canada

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Job details

Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The IT Operations & Configuration Management Database (CMDB) Analyst is responsible for ensuring the integrity and governance of the ServiceNow CMDB while supporting operational excellence across IT Service Management (ITSM) and IT Operations Management (ITOM). The role maintains accurate configuration data, supports Discovery and Service Mapping, coordinates CMDB governance, and enables reliable Incident, Change, Problem, and Event Management processes.

In addition, the role participates in the organization's Major Incident Management (MIM) support model by providing operational coordination during critical incidents, including after-hours on-call coverage. Working alongside technical resolver teams, the analyst ensures incident communications, stakeholder notifications, executive escalations, bridge coordination, and ServiceNow MIM workflows are executed consistently, allowing technical teams to remain focused on service restoration.

Responsibilities

CMDB & Configuration Management

Maintain the health and integrity of the ServiceNow CMDB.
Monitor CMDB Health dashboards and remediate data quality issues.
Support Discovery, Service Mapping, and Common Service Data Model (CSDM) adoption.
Coordinate onboarding of new applications, services, and cloud resources.
Validate CI ownership, relationships, and lifecycle management.
Drive CMDB governance and continual improvement initiatives.

IT Operations Support

Support ITOM Discovery and Event Management operations.
Review Discovery failures and coordinate remediation.
Monitor service mapping coverage.
Assist in operational readiness for newly onboarded services.
Support operational reporting and dashboards.

Additional Responsibilities

Major Incident Management (24x7 On-Call)

Participate in a rotating on-call schedule providing operational support for Priority 1 and Priority 2 incidents outside normal business hours.

Responsibilities include:

Activate the Major Incident process within ServiceNow.
Validate that automated notifications and workflows have executed successfully.
Coordinate conference bridge creation and participant management.
Ensure the appropriate technical resolver teams are engaged.
Facilitate executive and stakeholder communications using predefined templates.
Track action items, timelines, and decision points throughout the incident.
Escalate issues when resolution progress stalls or additional leadership engagement is required.
Coordinate handoffs between shifts when incidents span multiple support windows.
Support post-incident review activities and ensure required documentation is completed.

Note: This role acts as the operational coordinator during a major incident. Technical diagnosis and service restoration remain the responsibility of the assigned resolver teams.

Collaboration

Work closely with:

Infrastructure Operations
Cloud Operations
Network Operations
Cyber Security
Application Support Teams
Enterprise Architecture
Service Owners
Change Management
Service Desk
IT Leadership

Education

Bachelor's degree in Information Technology, Computer Science, or a related field.
ServiceNow Certification

Experience

ServiceNow

CMDB
ITOM Discovery
Service Mapping
Event Management
Major Incident Management
Incident, Problem and Change Management
CSDM
Performance Analytics
Reporting

Technical Knowledge

Cloud platforms (AWS preferred)
Enterprise infrastructure
Networking fundamentals
Application architecture
Identity and Access Management
ITIL best practices

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment

Reports to: Manager Technology
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

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More about this job

Responsibilities

The analyst is responsible for maintaining the integrity and governance of the ServiceNow CMDB while supporting ITOM and ITSM operational excellence. They also serve as an operational coordinator during major incidents, facilitating communication and workflows to ensure service restoration.

Requirements

Candidates must hold a bachelor's degree in Information Technology or a related field and possess relevant ServiceNow certifications. Strong technical knowledge in cloud platforms, enterprise infrastructure, and ITIL best practices is required.

Skills

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
Major Incident Management
CSDM
Cloud Platforms
AWS
Enterprise Infrastructure
Networking
ITIL
Data Governance
Incident Management
Problem Management

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
CMDB
ITOM
ITSM
Discovery
Service Mapping
CSDM
Major Incident Management
AWS
Cloud Platforms
Enterprise Infrastructure
Networking
ITIL
Incident Management
Problem Management
Change Management
Data Governance
Performance Analytics
Reporting
Identity and Access Management
Operational Excellence
Logistics
Freight
Infrastructure Operations
Cyber Security

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